Can the London Borough of Richmond upon Thames help pay for home care?

It may, once two assessments have been completed. A care needs assessment first establishes whether the person has eligible needs, and a financial assessment then considers income and capital. Care may be funded in full, funded in part with a personal contribution, or paid for privately. Where funding is agreed, a direct payment lets the family choose and commission their own agency.

How do I arrange a care needs assessment in Richmond upon Thames?

Contact the adult social care team at the London Borough of Richmond upon Thames and describe what has become difficult at home. The assessment is free and open to anyone who appears to need care and support, regardless of savings. A practitioner will discuss daily tasks, safety and wellbeing during a home visit or by telephone, then set out which needs are eligible. If you provide regular unpaid care, ask for a carer's assessment at the same time.

How soon should I start arranging home care in Richmond upon Thames?

Start when everyday tasks begin slipping rather than waiting for a crisis to force the decision. With a modest number of providers locally, well regarded agencies can reach capacity quickly. Arranging an assessment, comparing providers and agreeing a care plan takes a few weeks in practice. Having a shortlist ready makes an urgent situation much less stressful.

Which home care agencies cover Richmond upon Thames?

Care Assura lists twenty five home care agencies serving Richmond upon Thames, all registered with the Care Quality Commission. They include providers such as Richmond and Kingston DCA, Absolute Care, Paragon Home Healthcare and Richmond upon Thames Crossroads Caring for Carers. Each profile shows the current CQC rating where one has been published, together with the details needed to make contact. Confirming that an agency covers your own postcode is the sensible first step.

What should I ask a home care agency in Richmond upon Thames before agreeing to visits?

Ask how many different carers will attend and whether the agency keeps a consistent team for each person. Check how late calls are communicated, who is contactable outside office hours and how complaints are investigated. Ask to see a sample care plan and find out how quickly it can be revised after a hospital discharge. Request written confirmation of hourly rates, weekend and bank holiday charges, minimum visit lengths and the notice period.

What is the difference between a care home and a nursing home?

A residential care home provides accommodation together with personal care, so staff help with washing, dressing, meals and medication in a shared setting. A nursing home offers the same support and additionally has registered nurses on duty, allowing it to meet clinical needs such as complex wound care or an unstable long term condition. Home care sits apart from both, since the support travels to the person in their own home. Many families here rely on home care for a long time before either kind of home is considered.

Home Care in Richmond upon Thames

Richmond upon Thames has 25 CQC registered home care agencies. 18 are rated Good, and 7 have not yet been rated. 13 of the 25 were last inspected more than three years ago.

Source: Care Quality Commission register, kept up to date as ratings change.

Richmond upon Thames at a glance

What the numbers say about home care in Richmond upon Thames.

Hourly care visits, London: £22.88 to £30.05 an hour. Middle half of prices from 16 agencies.
People aged 75 and over: 17,700. Rising to 20,700 by 2035, up 17%
Living with dementia, aged 65 and over (estimate): 2,300. Rising to 2,900 by 2035, up 28%
People aged 85 and over: 4,600. Rising to 7,100 by 2035, up 56%
Dementia diagnosis rate: 66%. The NHS ambition is 67%.
Agencies in Richmond upon Thames, last 12 months: 1 opened, 2 closed

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, CQC register), published care home prices, council planning records.

Planning and paying for home care in Richmond upon Thames

The care needs assessment

An assessment comes before agencies, not after them. Anyone who appears to need care and support can request one free of charge whatever their income or savings, and it produces the written record of eligible needs that providers will work from. A practitioner from the London Borough of Richmond upon Thames will discuss washing, dressing, eating, taking medication, moving safely around the home and keeping in touch with other people, then set out which needs are eligible for support. Anyone giving regular unpaid help has a separate right to a carer's assessment, so ask for both in the same conversation.

Costs and contributions

Where needs are found eligible, a financial assessment of income and capital follows. Care may then be funded in full, funded in part with a contribution from the person receiving it, or paid for privately. Families who qualify can request a direct payment and commission an agency of their own choosing rather than accept one arranged for them. Privately funded home care across London is normally charged by the hour, with higher rates at weekends, on bank holidays and for shorter calls, while live in support is quoted by the week. Ask every agency for its rates, minimum visit length and notice period in writing before anything is signed.

Choosing an agency and what to check

What the ratings show

All twenty five agencies listed here are registered with the Care Quality Commission. Seventeen have been rated Good and eight are not yet rated, having registered too recently to be inspected. A missing rating is absent information rather than a warning, but it means you should ask more: how long the agency has operated, who registered it, what training carers complete before their first visit and whether the manager has run a service before. For rated agencies, read what inspectors found about the punctuality of calls, how medicines were administered and recorded, staff training and how concerns raised by families were handled.

Matching the agency to the person

Agencies vary in what they will take on. Some concentrate on short personal care visits, others provide longer companionship calls, dementia support, overnight cover, live in arrangements or help settling somebody home after a hospital stay. Providers in this listing such as Richmond and Kingston DCA, Absolute Care and Richmond upon Thames Crossroads Caring for Carers work in different ways. Confirm that carers travel to the specific address, ask who writes the care plan and check how quickly it can be revised when needs increase.

Questions that predict reliability

Ask how many different carers will attend over a fortnight and whether a small consistent team is kept for each person. Find out how you would be told when a visit is running late, who answers the telephone at weekends and how complaints are recorded and resolved. Ask how often care plans are formally reviewed and what happens when a regular carer leaves. Continuity of staffing is the single thing families comment on most once care is under way, and it is far easier to establish before signing than to fix afterwards.

25 home care in Richmond upon Thames

Venus Healthcare · CR House, Hampton, Richmond upon Thames, TW12 9EA
Home care · Run by Venus Healthcare Homes Ltd
At Venus Healthcare, we provide home care support to people living in Hampton and across the Richmond upon Thames area. We work with younger adults, including those living with learning disabilities, autism, and mental health conditions,...
Specialisms: Learning Disability / Autism, Mental Health, Younger Adults
Bridge of Care · Flat 6, Kingston Upon Thames, Richmond upon Thames, KT1 4BG
Home care · Run by Bridge of Care Limited
We at Bridge of Care are proud to provide compassionate home care across Kingston Upon Thames and the surrounding communities, supporting people to live well and safely in the place they love most: their own home. As a dedicated home care...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Visual / Hearing Impairment, Younger Adults
Amber Home Carers · 51A Sheen Lane, London, Richmond upon Thames, SW14 8AB
Home care · CQC Good · Run by Amber Home Carers Ltd
Amber Home Carers supports people across Richmond upon Thames in their own homes. Our work covers a wide range of needs, and we plan each person's support around their own routines rather than around a standard schedule. We support older...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Younger Adults, Eating Disorders
Bluebird Care (Richmond & Twickenham) · Electroline House, London, Richmond upon Thames, TW1 4JH
Home care · CQC Good · Run by Ilium Ltd
Here at Bluebird Care Richmond and Twickenham, we provide home care to people across the London Borough of Richmond upon Thames, supporting individuals to live well and comfortably in the place they know best: their own home. We work with...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults
Cura Care East Sheen · 186 Upper Richmond Road West, London, Richmond upon Thames, SW14 8AN
Home care · CQC Good · Run by Cura Care Limited
At Cura Care East Sheen, we provide home care to people living in Richmond upon Thames and the surrounding areas of London. Our work centres on helping people remain in the comfort of their own homes, with the right level of support...
Specialisms: Older Person Care, Dementia Care, Younger Adults
St Mary’s Team Care · Basement, London, Richmond upon Thames, SW13 9DW
Home care · CQC Good · Run by St Mary’s Team Care Ltd
St Mary's Team Care provides care at home for people in Richmond upon Thames and the surrounding area. We help with as much or as little as somebody needs, from a short call each day to several visits, and we build the arrangement around...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Younger Adults
ABLEHILLS CARE AGENCY · Richmond Business Centres Limited, Richmond, Richmond upon Thames, TW9 1DL
Home care · Run by Ablehills Care Agency Ltd
Ablehills Care Agency supports people across Richmond upon Thames in their own homes. We arrange visits around the routines somebody already has rather than around what suits a rota, and we aim to keep the same carers going to the same...
Specialisms: Older Person Care, Dementia Care, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults
Best Care Co · Diamond House, Richmond, Richmond upon Thames, TW9 4LN
Home care · CQC Good · Run by Best Care Group Ltd
Best Care Co provides care and support in people's own homes across the London borough of Richmond upon Thames. We work with people living with dementia, people managing mental health conditions, people with physical disabilities and...
Specialisms: Dementia Care, Mental Health, Physical Disability, Visual / Hearing Impairment
Caremark (upon Thames) · 212 A Sandycombe Road, Richmond, Richmond upon Thames, TW9 2EQ
Home care · CQC Good · Run by Trinity 365 Care Ltd
Caremark supports adults in their own homes across Richmond upon Thames and the surrounding area. We work with a wide range of people. Older people and those living with dementia, adults with a learning disability or autism, people living...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults, Eating Disorders, Alcohol / Drug Misuse
Helping Hands · 5 Duke Street, Richmond, Richmond upon Thames, TW9 1HP
Home care · CQC Good · Run by Midshires Care Limited
We at Helping Hands Richmond are proud to provide compassionate home care to families across Richmond and the surrounding areas of Richmond upon Thames. As a dedicated home care agency, we bring professional support directly to your loved...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Visual / Hearing Impairment, Younger Adults
Mosa Care · Parkshot House, Richmond, Richmond upon Thames, TW9 2PR
Home care · Run by Mosa Care Ltd
Mosa Care is a home care agency based in Richmond, supporting adults across Richmond upon Thames in their own homes. We work with older people, with people living with dementia, with people who have physical disabilities or sight and...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Visual / Hearing Impairment, Younger Adults
Paragon Home Healthcare · Goodwin House, Richmond, Richmond upon Thames, TW9 1AA
Home care · CQC Good · Run by Paragon Home Healthcare Ltd
We at Paragon Home Healthcare are proud to provide compassionate home care across Richmond, supporting people to live safely and comfortably within the familiar surroundings of their own homes. Based in the leafy borough of Richmond upon...
Specialisms: Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment
The Windham Croft Centre · 20 Windham Road, Richmond, Richmond upon Thames, TW9 2HP
Home care · CQC Good · Run by Achieving for Children Community Interest Company
The Windham Croft Centre is a home care agency in Richmond, providing support to adults with a learning disability, autistic adults, people with a physical disability and people with a visual or hearing impairment. Supporting somebody who...
Specialisms: Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment
Vigilance Care Services · Parkshot House, Richmond, Richmond upon Thames, TW9 2PR
Home care · Run by Jobs Link (UK) Ltd
Vigilance Care is a home care agency in Richmond, supporting people in their own homes across Richmond upon Thames and nearby. Our work is with people living with dementia, people with a learning disability, autistic people, people...
Specialisms: Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment
Absolute Care Services · 4 Latimer Road, Teddington, Richmond upon Thames, TW11 8QA
Home care · CQC Good · Run by Absolute Care Services Ltd
We at Absolute Care are proud to offer trusted home care across Teddington and the wider borough of Richmond upon Thames, supporting people to live well and safely in the place they know best: their own home. Being based in Teddington...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults, Alcohol / Drug Misuse
Crossroads Caring for Carers · 1 Beverley Court, Teddington, Richmond upon Thames, TW11 8ST
Home care · CQC Good · Run by Richmond Upon Thames Crossroads Care
We at Richmond Upon Thames Crossroads Caring for Carers are proud to provide compassionate home care across Teddington and the wider Richmond upon Thames community, supporting individuals and families who need a trusted helping hand in the...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults
Heypi Care Service · No. 307 Third Floor, Teddington, Richmond upon Thames, TW11 0JR
Home care · CQC Good · Run by Heypi Care Services Limited
We at Heypi Care Service are proud to offer compassionate home care across Teddington and the wider Richmond upon Thames area, supporting individuals who wish to remain in the comfort and familiarity of their own homes whilst receiving the...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Younger Adults
Richmond and Kingston DCA · Rowan House, Teddington, Richmond upon Thames, TW11 9BP
Home care · CQC Good · Run by United Response
We at Richmond and Kingston DCA are proud to provide compassionate home care across Teddington and the wider Richmond upon Thames community, supporting people to live confidently and comfortably in the place they know best: their own home....
Specialisms: Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment, Younger Adults
Care Outlook) · 122 Nelson Road, Twickenham, Richmond upon Thames, TW2 7AY
Home care · CQC Good · Run by Care Outlook Ltd
At Care Outlook Twickenham, we provide home care to people living in Twickenham and across the wider Richmond upon Thames area. We work with a broad range of individuals, including older adults, younger adults, and people living with...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults, Eating Disorders, Alcohol / Drug Misuse
Cura Care · 46 Crown Road, Twickenham, Richmond upon Thames, TW1 3EH
Home care · CQC Good · Run by Cura Care Limited
We provide care at home in Twickenham and the surrounding area, supporting older adults, people living with dementia and younger adults. We spend real time on the first conversation, in the person's own home, and we want the person...
Specialisms: Older Person Care, Dementia Care, Younger Adults
DPM Twenty Four Seven Care Services · 2 20 Seaton Road, Twickenham, Richmond upon Thames, TW2 7AT
Home care · Run by DPM Twenty Four Seven Care Services Ltd
DPM Twenty Four Seven Care provides support in people's own homes in Twickenham and across the London borough of Richmond upon Thames. We visit older people, people living with dementia, people with physical disabilities and younger...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Younger Adults
Filipino Care Givers · Network International Business Centre, Twickenham, Richmond upon Thames, TW1 4DD
Home care · CQC Good · Run by Filipino Care Givers Ltd
We at Filipino Care Givers are proud to provide compassionate home care across Twickenham and the wider Richmond upon Thames area, supporting people to live well and safely in the place they know best: their own home. Being based in the...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults, Eating Disorders, Alcohol / Drug Misuse
Oak Support · Regal House, Twickenham, Richmond upon Thames, TW1 3QS
Home care · CQC Good · Run by Oak Support Limited
We provide support at home in Twickenham and the surrounding part of Richmond, working with older people and younger adults, including people living with dementia, adults with learning disabilities, autistic people, people with physical...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment, Younger Adults
OFH Care · 7th floor, Twickenham, Richmond upon Thames, TW1 3QS
Home care · CQC Good · Run by OFORI Hammond Ltd
OFH Care is a home care agency in Twickenham, supporting people in their own homes across Richmond upon Thames. We work with people living with dementia, adults with a learning disability, autistic adults, people living with mental ill...
Specialisms: Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment
Transit Community Support CIC · 115b, Twickenham, Richmond upon Thames, TW2 7LG
Home care · Run by Transit Community Support CIC
We at Transit Community Support CIC are proud to offer compassionate home care across Twickenham and the wider borough of Richmond upon Thames, supporting people to live well and safely in the place they know best: their own home. Being...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Younger Adults

What home care costs

Type of care	What it costs
Hourly care visits, London Middle half of prices from 16 agencies. Median £24.48. Shown for London because too few Richmond upon Thames agencies publish a rate.	£22.88 to £30.05 an hour
What Richmond upon Thames pays Average hourly rate, October 2026.	£22.00 an hour
Homecare Association minimum price 2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.	£34.42 an hour
Live in care, England Middle half of prices from 62 agencies. Median £1,455.	£1,250 to £1,668 a week

Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price. Powered by Orrery Intelligence.

Inspected most recently

Heypi Care Service, 29 June 2026, Good
St Mary’s Team Care, 22 May 2026, Good
Best Care Co, 18 May 2026, Good

Longest since a report

Richmond Upon Thames Crossroads Caring for Carers, 12 November 2019, Good
Bluebird Care (Richmond & Twickenham), 16 May 2020, Good
Care Outlook (Twickenham)), 29 April 2021, Good

Frequently asked questions about home care in Richmond upon Thames

How many home care agencies are there in Richmond upon Thames?

Richmond upon Thames has 25 CQC registered home care agencies: 18 Good, 7 not yet rated. Counts come from the CQC register and are kept up to date as ratings change.

How much does home care cost in Richmond upon Thames?

Hourly care visits, London: £22.88 to £30.05 an hour. Middle half of prices from 16 agencies. Median £24.48. Shown for London because too few Richmond upon Thames agencies publish a rate. Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.

Which home care agencies in Richmond upon Thames were inspected most recently?

Heypi Care Service (29 June 2026), St Mary’s Team Care (22 May 2026) and Best Care Co (18 May 2026) have the most recent CQC reports.