Home Care in New Malden
New Malden has 13 CQC registered home care agencies. 9 are rated Good, 2 Outstanding, 1 Requires improvement, and 1 has not yet been rated. 7 of the 13 were last inspected more than three years ago.
Source: Care Quality Commission register, kept up to date as ratings change.
New Malden at a glance
What the local numbers say about home care in New Malden, to help you judge the options below.
- Hourly care visits, London: £22.88 to £30.05 an hour. Middle half of prices from 16 agencies.
- People aged 75 and over: 13,300. Rising to 15,600 by 2035, up 17%
- Living with dementia, aged 65 and over (estimate): 1,800. Rising to 2,200 by 2035, up 25%
- People aged 85 and over: 3,700. Rising to 5,400 by 2035, up 47%
- Dementia diagnosis rate: 66%. The NHS ambition is 67%.
- Agencies in the borough, last 12 months: 1 opened, 1 closed. 45 registered today.
- Choice of agencies: 761 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.3 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, CQC register), published care home prices, council planning records.
Arranging Home Care in New Malden and Sorting Out the Cost
Two practical matters usually need settling before anyone rings an agency: what level of support is genuinely required, and who is going to pay for it. Answering them in that order saves families from commissioning too much care, or too little, on the strength of guesswork. Both answers begin with the same free piece of work.
Asking for a care needs assessment
Anyone who appears to need care and support may request an assessment at no cost, and it is worth doing even where a family fully expects to pay privately, because it produces an independent written account of what the person can manage and where help is needed. The Royal Borough of Kingston upon Thames adult social care team carries out that assessment for people living in New Malden. Where funded support looks likely, a financial assessment follows, weighing savings, income and property against the national thresholds. Keep the written outcome, since agencies will want to see what has been agreed.
What home care usually costs
Agencies set their own hourly rates, and the figure moves with the time of day, the length of each visit and how much support is needed. Short calls often carry a higher effective rate than longer ones, so compare the weekly total rather than the headline hourly figure. Ask what happens to the charge at weekends and on bank holidays, and whether travel time between calls is billed. Where someone qualifies for local authority support, the contribution goes towards that weekly cost and the person may still pay a share.
Picking the Right Agency in New Malden and Knowing What to Look For
Reading the ratings across the thirteen agencies
Thirteen providers is a wide field, and the ratings genuinely separate them. Both Outstanding ratings belong to operations trading as Home Instead Senior Care. My Homecare Kingston, Concord Care Services, Leys Consultants and HF Trust London Kingston sit among the eight rated Good. One agency was judged Requires Improvement at its last inspection, and two, including Wise Support, have no published rating yet. A missing rating is not a warning, but it does mean there is no independent verdict to lean on, so ask more questions of those agencies.
The questions that separate one agency from another
What matters most in home care is rarely visible in a brochure. Ask how many different carers a person would typically see in a fortnight, because continuity shapes the whole experience. Ask what happens when a regular carer is unwell, how late a visit can run before the office contacts the family, and whether the same office staff handle the schedule week to week. Ask to see a sample care plan and find out how often it is reviewed. Ask, too, how the agency records what happened at each visit and whether families can see those notes. An agency that answers these questions plainly, without deflecting or promising to check and call back, is usually the one that runs well day by day.
13 home care in New Malden
- Home Instead Senior Care · Top Floor Right, New Malden, Kingston upon Thames, KT3 3NJ
Home care · CQC Outstanding · Run by Jardine Care Limited
We at Home Instead Senior Care are proud to provide compassionate home care across New Malden and the wider Kingston upon Thames area, supporting older people and adults of all ages to live well in the comfort and familiarity of their own...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults - Wise Support · 69 Sheephouse Way, New Malden, Kingston upon Thames, KT3 5PF
Home care · Run by Wise Support Ltd
We at Wise Support are proud to offer compassionate home care across New Malden and the wider Kingston upon Thames area, bringing professional, person centred support directly into the homes of those who need it most. As a home care agency...
Specialisms: Older Person Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults - Noblesse Care · Unit 1-3, New Malden, Merton, KT3 4PH
Home care · CQC Good · Run by Noblesse Care Ltd
At Noblesse Care, we provide home care support to people living in New Malden and across the Merton area. We work with a wide range of individuals, including older adults, younger adults, and people living with dementia, learning...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults, Eating Disorders - Aid With Care · Unit 26 Kingspark Business Centre, New Malden, Kingston upon Thames, KT3 3ST
Home care · CQC Good · Run by Aid With Care Limited
We at Aid With Care are proud to provide compassionate home care across New Malden and the wider Kingston upon Thames area, supporting people to live well and safely in the place they know best: their own home. As a home care agency rather...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults - Concord Care Services · Unit 119, New Malden, Kingston upon Thames, KT3 3ST
Home care · CQC Good · Run by Concord Care Services Ltd
Concord Care is a home care agency based in New Malden, supporting people in their own homes across Kingston upon Thames and the surrounding area. We work with older people and younger adults, with people living with dementia, with people...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults - Home Instead Senior Care · Unit 6, New Malden, Kingston upon Thames, KT3 3NJ
Home care · CQC Outstanding · Run by Jefferies Care Services Limited
We at Home Instead Senior Care are proud to provide compassionate home care to families across New Malden and the wider Kingston upon Thames area. As a dedicated home care agency, we bring trusted, personalised support directly to where it...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Younger Adults - Samfos Health · Spaces, New Malden, Merton, KT3 4PJ
Home care · CQC Good · Run by Samfos Health & Trading Company Ltd
Samfos Health in Merton provides care and support in people's own homes in New Malden and the surrounding area. Our purpose is to make home a place where somebody can be properly cared for, so that moving elsewhere is a choice rather than...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment, Younger Adults - Leys Consultants · Unit 109, New Malden, Kingston upon Thames, KT3 3ST
Home care · CQC Good · Run by Leys Consultants Limited
At Leys Consultants, we provide home care to people living in New Malden and the wider Kingston upon Thames area. Our work centres on supporting individuals to remain in their own homes, living as independently and comfortably as possible,...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults - Sunshine Health Care Services · Unit 53, New Malden, Kingston upon Thames, KT3 3ST
Home care · CQC Good · Run by Sunshine Health Care Services Limited
We are Sunshine Health Care, based in New Malden, and we provide care in people's own homes across Kingston upon Thames and nearby. The people we visit are a broad group. Older people, many living with dementia. Adults with learning...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults, Eating Disorders - My Homecare Kingston · 151 High Street, New Malden, Kingston upon Thames, KT3 4BH
Home care · CQC Good · Run by My Homecare Kingston Ltd
We at My Homecare Kingston are proud to provide compassionate home care across New Malden and the wider Kingston upon Thames area, supporting people to live well in the place they know and love most: their own home. Based in the KT...
Specialisms: Older Person Care, Dementia Care, Mental Health, Physical Disability, Younger Adults - Kerr-Care At Home Services - Right At Home (Wimbledon, Putney and Kingston) · Kingspark Business Centre, New Malden, Kingston upon Thames, KT3 3ST
Home care · CQC Good · Run by Kerr-Care At Home Services Ltd
Right at Home in Wimbledon, Putney and Kingston provides care and support in people's own homes across south west London. Our work rests on a preference almost everybody shares: to stay at home, among familiar things, for as long as it can...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment, Younger Adults - HF Trust London Kingston · Springfield Resource Centre, New Malden, Kingston upon Thames, KT3 3LJ
Home care · CQC Good · Run by HF Trust Limited
HF Trust London Kingston is a home care agency based in New Malden, supporting adults with a learning disability in their own homes and their own tenancies. Our work is aimed at independence rather than at doing things for people. That...
Specialisms: Learning Disability / Autism - Day and Nite Services (Kingston) · Unit 31, New Malden, Kingston upon Thames, KT3 3ST
Home care · CQC Requires improvement · Run by Day and Nite Services Ltd
Day and Nite in Kingston provides care and support in people's own homes across New Malden and the surrounding area. We work with older adults, younger adults, people living with dementia, adults with learning disabilities, autistic...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment, Younger Adults, Eating Disorders
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, London Middle half of prices from 16 agencies. Median £24.48. Shown for London because too few Kingston upon Thames agencies publish a rate. | £22.88 to £30.05 an hour |
| What Kingston upon Thames pays Average hourly rate, October 2026. | £20.42 an hour |
| Homecare Association minimum price 2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum. | £34.42 an hour |
| Live in care, England Middle half of prices from 62 agencies. Median £1,455. | £1,250 to £1,668 a week |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price. Powered by Orrery Intelligence.
Inspected most recently
- Samfos Health - Merton, 16 June 2026, Good
- Kerr-Care At Home Services Ltd - Right At Home (Wimbledon, Putney and Kingston), 26 January 2026, Good
- Leys Consultants, 4 July 2025, Good
Longest since a report
- Home Instead Senior Care, 5 January 2018, Outstanding
- Jardine Care Limited t/a Home Instead Senior Care, 23 November 2018, Outstanding
- My Homecare Kingston, 11 September 2021, Good
Frequently asked questions about home care in New Malden
How many home care agencies are there in New Malden?
New Malden has 13 CQC registered home care agencies: 2 Outstanding, 9 Good, 1 Requires improvement, 1 not yet rated. Counts come from the CQC register and are kept up to date as ratings change.
How much does home care cost in New Malden?
Hourly care visits, London: £22.88 to £30.05 an hour. Middle half of prices from 16 agencies. Median £24.48. Shown for London because too few Kingston upon Thames agencies publish a rate. Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
Which home care agencies in New Malden were inspected most recently?
Samfos Health - Merton (16 June 2026), Kerr-Care At Home Services Ltd - Right At Home (Wimbledon, Putney and Kingston) (26 January 2026) and Leys Consultants (4 July 2025) have the most recent CQC reports.