Home Instead Senior Care

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About Us

We at Home Instead Senior Care are proud to provide compassionate home care across New Malden and the wider Kingston upon Thames area, supporting older people and adults of all ages to live well in the comfort and familiarity of their own homes.

Operating throughout the KT postcode area, our team brings care directly to where it matters most: your doorstep. By delivering support within the home environment, we help residents maintain cherished routines, stay connected to the neighbourhoods they love, and continue enjoying the spaces filled with their memories, photographs, and personal touches. Whether you live in a quiet residential street in New Malden or somewhere further across the borough, our visiting carers travel to you, fitting seamlessly into daily life rather than asking you to adapt to ours.

Our care reflects the diverse needs of the people we support. We specialise in older person care and dementia care, providing patient, thoughtful companionship and practical assistance for those navigating memory loss or the natural challenges of ageing. We also support younger adults, individuals with learning disabilities or autism, those living with mental health conditions, people with physical disabilities, and residents with visual or hearing impairments. In practice, this means tailoring every visit around the individual: helping with personal care, medication reminders, meal preparation, mobility, social outings, or simply offering a warm conversation over a cup of tea. For families, it means knowing that a loved one is genuinely seen and understood, not treated as a task on a rota.

We understand that inviting care into the home can feel like a significant step. That is why we focus on consistency, matching clients with carers who share their interests and temperament wherever possible, building relationships of trust over time. Families remain closely involved, with open communication ensuring you always know how your relative is doing.

Our commitment to quality has been recognised by the Care Quality Commission, which awarded us an Outstanding overall rating at our most recent inspection. We achieved Outstanding ratings in both the Responsive and Well-led domains, alongside Good ratings for Safe, Effective, and Caring. The Responsive rating reflects how attentively we adapt to each person's changing needs, whilst the Well-led recognition speaks to the strong values and leadership guiding our team every day. For families weighing up options, this independent endorsement offers genuine reassurance that the care delivered matches the care promised.

If you are exploring home care for yourself or someone dear to you in New Malden or across Kingston upon Thames, we would be delighted to hear from you. There is no pressure, only a friendly conversation about what life looks like now and how thoughtful support at home might help. Please get in touch to arrange a visit or a chat, and let us show you how meaningful care can feel when it comes to your door.

Common questions about Home Instead Senior Care

Where is Home Instead Senior Care located?

Home Instead Senior Care is a home care agency based in New Malden, Kingston upon Thames (KT3 3NJ), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Home Instead Senior Care provide?

Home Instead Senior Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Home Instead Senior Care's CQC rating?

Home Instead Senior Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 23 November 2018. You can read the full CQC report from the link on this page.

Does Home Instead Senior Care provide dementia care?

Yes. Home Instead Senior Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of New Malden

This agency provides care within approximately 10 miles of their New Malden office. Radius is approximate — claim to update

Contact Jardine Care Limited t/a Home Instead Senior Care

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Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 23 November 2018
  • Report published: 23 November 2018

Overall: Outstanding

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Outstanding
  • Well-led: Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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