Which providers in Sunbury-on-thames offer home care?

Five home care agencies covering Sunbury-on-thames are listed on this page: Right at Home Weybridge and Richmond, Sunbury, Acacia Homecare, Apex Prime Care and Charlotte's Compassionate Care Services. Each is registered with the Care Quality Commission to provide personal care in people's own homes. Registration sets out what an agency is permitted to provide rather than how well it does so. Opening a profile gives you the published detail and rating for that provider.

What should I ask a home care agency in Sunbury-on-thames before signing up?

Ask how many different carers would come in a typical fortnight, because continuity matters more than almost anything else in care at home. Ask what happens when a carer is unwell or delayed, and whether the family is informed. Ask about minimum visit length, weekend and bank holiday rates, and how medication is handled and recorded. Ask to see a sample care plan and judge whether it reads as a description of a person or a checklist of tasks.

What is the difference between home care and moving into a care home?

Home care brings support to the person as visits of an agreed length, helping with washing, dressing, meals, medication and company while they keep their own home and routine. A care home provides that support in a residential setting with staff on site around the clock. Home care suits people whose needs are predictable and who are safe between calls, while a need for overnight supervision usually points towards residential care. All five providers on this page deliver care at home rather than in a care home.

Can Surrey County Council fund home care in Sunbury-on-thames?

It can, where the care needs assessment and the financial assessment both support it. Surrey County Council first establishes what support is needed, then considers income and savings to decide the person's contribution. The home someone continues to live in is not counted as capital when care is delivered there, which often makes home care more affordable than families expect. Where funding is agreed, a direct payment allows the family to choose their own agency.

How do I arrange a care needs assessment in Sunbury-on-thames?

Contact the adult social care team at Surrey County Council and request an assessment for the person needing support. Entitlement does not depend on income or savings, and the request may come from the person, a relative or a professional acting for them. An assessor will discuss daily living, mobility, safety and the help already in place. The written outcome recommends how much support is needed and opens the funding question.

How soon should we start arranging home care?

Sooner than most families manage, because an assessment takes weeks and agency capacity in any one area is finite. Starting before a crisis allows support to be introduced gradually, which people accept far more readily than a sudden change forced on them. Where care is needed urgently, such as after a hospital discharge, contact the local authority immediately as short term support can often be arranged quickly. Having a shortlist ready in advance removes a lot of pressure from the moment it is needed.

Home Care in Sunbury-on-thames

Sunbury-on-thames has 6 CQC registered home care agencies. 4 are rated Good, 1 Requires improvement, and 1 has not yet been rated. 5 of the 6 were last inspected more than three years ago.

Source: Care Quality Commission register, kept up to date as ratings change.

Sunbury-on-thames at a glance

What the local numbers say about home care in Sunbury-on-thames, to help you judge the options below.

Hourly care visits, Surrey: £28.00 to £36.40 an hour. Middle half of prices from 5 agencies.
People aged 75 and over: 10,100. Rising to 11,000 by 2035, up 8%
Living with dementia, aged 65 and over (estimate): 1,400. Rising to 1,600 by 2035, up 16%
People aged 85 and over: 3,100. Rising to 3,900 by 2035, up 28%
Dementia diagnosis rate: 67%. The NHS ambition is 67%. Surrey as a whole is 68%.
Agencies in the borough, last 12 months: 1 opened, 1 closed. 17 registered today.
Choice of agencies: 460 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, CQC register), published care home prices, council planning records.

What Home Care in Sunbury-on-thames Involves and What to Look For

How support at home actually arrives

Home care comes as visits of an agreed length, anything from a short call to help someone wash and dress through to several hours of company and household help. All five providers here are registered home care agencies, so staff travel to the person rather than the person moving out. The pattern is as important as the total: four brief calls a day suits someone who needs prompting and checking, while one longer visit suits someone who chiefly needs company and a proper meal.

Continuity is the real test

Right at Home Weybridge and Richmond, Sunbury, Acacia Homecare and Apex Prime Care hold Good ratings, while Charlotte's Compassionate Care Services currently sits at Requires Improvement. A rating describes how an agency was judged overall, not how it will work in one household, and with care at home that comes down to which carers are assigned and whether they keep coming back. Read the inspection report for what it says about staffing levels, turnover and missed calls, since those passages predict your experience far better than the headline word does.

Questions to put before you commit

Ask how many different carers would visit across a fortnight. Ask what happens when a carer is off sick or running late, and whether anybody tells you. Ask about minimum visit length, weekend and bank holiday rates, and how medication is recorded. Ask to see a sample care plan and check that it describes a person with preferences rather than a list of tasks. Where an agency sits at Requires Improvement, ask what the inspector found and what has changed since.

Getting an Assessment and Sorting Out Funding

The assessment drives the cost

The person needing support is entitled to a care needs assessment, and it is worth requesting before comparing prices. It is carried out by the Surrey County Council social care team, the authority responsible for assessing need and arranging funded support, and anyone who appears to need help may ask for one whatever their savings. The assessor works out how much help is needed and how often, which shapes the weekly figure far more than any advertised hourly rate.

What it costs and who pays

Home care is charged by the visit or by the hour, so the total follows from the number and length of calls. A financial assessment considers income and savings, and the value of the home a person continues to live in is not counted when care is delivered there. Where capital falls below the national threshold the local authority may fund part or all of the package, and taking it as a direct payment lets a family pick the agency themselves.

Begin before it becomes urgent

Assessments take weeks, and support introduced gradually is accepted far more willingly than support imposed after a fall. Each profile here carries the published detail for that provider.

6 home care in Sunbury-on-thames

Right at Home Weybridge & Richmond · 95 Green Street, Sunbury-on-thames, Surrey, TW16 6RD
Home care · CQC Good · Run by Alde Care Ltd
We provide care at home for people across Weybridge, Richmond, Sunbury on Thames and the surrounding area, so that people can carry on living in their own homes with the right support around them. Visits can be short and frequent, or long...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Visual / Hearing Impairment, Younger Adults
Charlotte's Compassionate Care Services · 33 Hanworth Road, Sunbury-on-thames, Surrey, TW16 5AD
Home care · CQC Requires improvement · Run by Charlotte's Compassionate Care Services Ltd
We at Charlotte's Compassionate Care are proud to provide dedicated home care across Sunbury-on-Thames, supporting older people to live well and safely in the place they know best: their own homes. Our focus is on warm, person-centred care...
Specialisms: Older Person Care
Sunbury · 26 Green Street, Sunbury-on-thames, Surrey, TW16 6RN
Home care · CQC Good · Run by Direct Independent Care Limited
We at Sunbury are proud to provide compassionate home care across Sunbury on Thames and the surrounding Surrey communities, supporting people to live well and safely within the familiar comfort of their own homes. Operating throughout the...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults
Acacia Homecare · Pod Business Centre, Sunbury-on-thames, Surrey, TW16 7EL
Home care · CQC Good · Run by Acacia Homecare Limited
Acacia Homecare provides care to people in their own homes in Sunbury on Thames and the surrounding part of Surrey. We support older people, people living with dementia, autistic adults and adults with a learning disability, people...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults
Apex Prime Care - North West · Mitchison Court, Sunbury-on-Thames, Surrey, TW16 6RX
Home care · CQC Good · Run by Apex Prime Care Ltd
We at Apex Prime Care North West Surrey are proud to deliver compassionate home care across Sunbury on Thames and the surrounding communities of North West Surrey. As a trusted home care agency, we bring professional support directly into...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults
Sunbury Homecare · Ritzbury House, Sunbury-on-thames, Surrey, TW16 6QA
Home care · Run by Sunbury Homecare Limited
Sunbury Homecare is a home care agency in Sunbury on Thames, supporting people in their own homes across this part of Surrey. We work with older people and younger adults, including people living with dementia and people with a physical...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Younger Adults

What home care costs

Type of care	What it costs
Hourly care visits, Surrey Middle half of prices from 5 agencies. Median £36.00.	£28.00 to £36.40 an hour
What Surrey pays Average hourly rate, October 2026.	£24.87 an hour
Homecare Association minimum price 2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.	£34.42 an hour
Live in care, England Middle half of prices from 62 agencies. Median £1,455.	£1,250 to £1,668 a week

Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price. Powered by Orrery Intelligence.

Inspected most recently

Right at Home Weybridge & Richmond, 7 June 2023, Good
Charlotte's Compassionate Care Services Ltd, 14 December 2022, Requires improvement
Apex Prime Care - North West Surrey, 23 July 2022, Good

Longest since a report

Acacia Homecare Limited, 18 September 2018, Good
Sunbury, 24 January 2020, Good
Apex Prime Care - North West Surrey, 23 July 2022, Good

Frequently asked questions about home care in Sunbury-on-thames

How many home care agencies are there in Sunbury-on-thames?

Sunbury-on-thames has 6 CQC registered home care agencies: 4 Good, 1 Requires improvement, 1 not yet rated. Counts come from the CQC register and are kept up to date as ratings change.

How much does home care cost in Sunbury-on-thames?

Hourly care visits, Surrey: £28.00 to £36.40 an hour. Middle half of prices from 5 agencies. Median £36.00. Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.

Which home care agencies in Sunbury-on-thames were inspected most recently?

Right at Home Weybridge & Richmond (7 June 2023), Charlotte's Compassionate Care Services Ltd (14 December 2022) and Apex Prime Care - North West Surrey (23 July 2022) have the most recent CQC reports.

Local care news in Surrey

New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)

More local care news for Surrey