Home Care in Staines-upon-thames
Staines-upon-thames has 10 CQC registered home care agencies. 3 are rated Good, 1 Requires improvement, and 6 have not yet been rated. 4 of the 10 were last inspected more than three years ago.
Source: Care Quality Commission register, kept up to date as ratings change.
Staines-upon-thames at a glance
What the local numbers say about home care in Staines-upon-thames, to help you judge the options below.
- Hourly care visits, Surrey: £28.00 to £36.40 an hour. Middle half of prices from 5 agencies.
- People aged 75 and over: 10,100. Rising to 11,000 by 2035, up 8%
- Living with dementia, aged 65 and over (estimate): 1,400. Rising to 1,600 by 2035, up 16%
- People aged 85 and over: 3,100. Rising to 3,900 by 2035, up 28%
- Dementia diagnosis rate: 67%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Agencies in the borough, last 12 months: 1 opened, 1 closed. 17 registered today.
- Choice of agencies: 460 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, CQC register), published care home prices, council planning records.
Comparing agencies in Staines-upon-thames and what to check
Working with a largely unrated field
Three of the ten providers listed hold a Good rating, one is at Requires Improvement and six have not yet been inspected. An absent rating is not a warning in itself, since newly registered agencies are inspected in due course, but it does mean the usual published evidence is missing. Ask how long the agency has been operating, who owns it, how many packages it currently runs and whether the registered manager has been in post throughout. For rated agencies, read the safe and responsive sections closely.
Continuity decides the experience
Ask how many different care workers would come through the door in a typical week, whether the same people cover weekends, and what happens when someone is off sick or on leave. Ask whether visit times are fixed or offered as a window, and ask to see a rota in advance. For anyone living with dementia, a small and familiar team matters more than any other factor an agency can offer.
Checks before you commit
Ask what training staff have completed for the tasks actually needed, whether that is moving and handling, catheter care or supporting someone with memory difficulties. Ask how visits are recorded and whether relatives at a distance can see the notes. Ask who answers the telephone on a Sunday evening and how quickly a missed call is noticed and covered. Ask how complaints are handled, and listen for a process rather than a reassurance.
Arranging an assessment and settling the cost
The assessment of need
Anyone who appears to require care and support can ask for a free assessment, whatever their savings. For support at home it concentrates on practical daily tasks and on the hours when help matters most, covering washing, dressing, meals, medicines and moving safely about the house. It should also take in equipment and small adaptations, which sometimes reduce the number of visits needed. A relative providing regular unpaid care can request a separate carer assessment.
How funding is decided
Where needs are eligible, a financial assessment sets the contribution. Home care is treated differently from a care home place, because the value of the house someone lives in is not counted while care is delivered there. Savings above the national threshold usually mean paying privately, while people below it receive help towards the cost. Assessments and funded packages are arranged through the London Borough of Richmond upon Thames adult social care team. Ask about a direct payment if you would prefer to arrange the support yourself.
Working out the weekly cost
Home care is usually charged by the hour or by the visit, with higher rates at weekends, on bank holidays and overnight. Short calls can look inexpensive until several a day are added together, so calculate the weekly total rather than comparing hourly rates alone. Ask for a written rate card, ask whether travel time is billed, and ask what notice is needed to change or cancel a visit.
10 home care in Staines-upon-thames
- Vivid Passionate Care · Rourke House, Staines-upon-thames, Surrey, TW18 3BA
Home care · Run by Vivid Passionate Care Agency Ltd
Vivid Passionate Care is a home care agency in Staines upon Thames, supporting people in their own homes across the area. We visit older people and younger adults, people living with dementia, people with a physical disability and people...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Visual / Hearing Impairment, Younger Adults - Keko Personnel · 37 Petersfield Road, Staines-upon-thames, Surrey, TW18 1DF
Home care · Run by Keko Personnel Limited
Keko Personnel provides care at home for people living in Staines upon Thames and across the surrounding parts of Surrey. We support people in the houses and flats they already know, working around lives that are established rather than...
Specialisms: Older Person Care, Dementia Care, Mental Health, Physical Disability, Younger Adults - Amber Home Carers · 2 The Parade, Staines-upon-thames, Surrey, TW18 3HF
Home care · Run by Amber Home Carers Ltd
Amber Home Carers Surrey supports people in their own homes across Staines and the surrounding parts of Surrey. We plan support around how a person actually lives, and we keep the same carers going to the same people wherever the rota...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults - Splendour Care · 101 Centurion House, Staines-upon-thames, Surrey, TW18 4AX
Home care · Run by Splendour Care Ltd
Splendour Care is a home care agency based in Staines upon Thames, supporting people in their own homes across this part of Surrey. We work with older people and younger adults, with people living with dementia, with people who have a...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults - Senacare Services · Office 201, Staines-upon-thames, Surrey, TW18 4AX
Home care · CQC Good · Run by SenaCare Services LTD
Senacare provides care and support to people in their own homes in Staines upon Thames and the surrounding area. We work with older people and with younger adults, and our experience includes dementia and physical disabilities. The help we...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Younger Adults - Avidity Care · Ground Floor, Staines-upon-thames, Surrey, TW18 4XS
Home care · CQC Good · Run by Avidity Living Ltd
We are Avidity Care, a home care agency based in Staines upon Thames and supporting adults across this part of Surrey. We visit people in their own homes, providing the help that makes staying there workable. We support older people,...
Specialisms: Older Person Care, Physical Disability, Visual / Hearing Impairment - Motion Care · Regus, Staines-upon-thames, Surrey, TW18 4AX
Home care · CQC Good · Run by Motion Care Ltd
Motion Care supports people at home in Staines upon Thames and across the surrounding parts of Surrey. We are a home care agency, and the whole point of what we do is that people should not have to leave home to get the care they need. We...
Specialisms: Older Person Care, Dementia Care, Mental Health, Physical Disability, Younger Adults - Chrislove Healthcare Services · Centurion House, Staines-upon-thames, Surrey, TW18 4AX
Home care · Run by Chrislove Healthcare Services Ltd
We at Chrislove Healthcare are proud to offer compassionate home care across Staines upon Thames and the surrounding Surrey communities, supporting people to live safely and comfortably in the place they know best: their own home....
Specialisms: Older Person Care, Mental Health, Younger Adults - Faith's Walk Healthcare Services · Rourke House, Staines-upon-thames, Surrey, TW18 3BA
Home care · CQC Requires improvement · Run by Faith's Walk Healthcare Services Ltd
We at Faith's Walk Healthcare are proud to provide compassionate home care across Staines upon Thames and the surrounding Surrey communities, supporting individuals to live well and safely within the place they know best: their own home....
Specialisms: Older Person Care, Dementia Care, Mental Health, Physical Disability, Younger Adults - Reynolds Care · Centurion House, Staines-upon-thames, Surrey, TW18 4AX
Home care · Run by Reynolds Care Services Ltd
We at Reynolds Care Surrey are proud to offer trusted home care to families across Staines upon Thames and the surrounding communities. As a dedicated home care agency serving the TW postcode area, we bring compassionate, personalised...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Younger Adults
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Surrey Middle half of prices from 5 agencies. Median £36.00. | £28.00 to £36.40 an hour |
| What Surrey pays Average hourly rate, October 2026. | £24.87 an hour |
| Homecare Association minimum price 2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum. | £34.42 an hour |
| Live in care, England Middle half of prices from 62 agencies. Median £1,455. | £1,250 to £1,668 a week |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price. Powered by Orrery Intelligence.
Inspected most recently
- Amber Home Carers Surrey, 24 March 2026, Not yet rated
- Motion Care Ltd, 25 April 2023, Good
- Faith's Walk Healthcare Services Ltd, 4 November 2022, Requires improvement
Longest since a report
- Avidity Care, 21 June 2018, Good
- Senacare Services LTD, 30 November 2021, Good
- Faith's Walk Healthcare Services Ltd, 4 November 2022, Requires improvement
Frequently asked questions about home care in Staines-upon-thames
How many home care agencies are there in Staines-upon-thames?
Staines-upon-thames has 10 CQC registered home care agencies: 3 Good, 1 Requires improvement, 6 not yet rated. Counts come from the CQC register and are kept up to date as ratings change.
How much does home care cost in Staines-upon-thames?
Hourly care visits, Surrey: £28.00 to £36.40 an hour. Middle half of prices from 5 agencies. Median £36.00. Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
Which home care agencies in Staines-upon-thames were inspected most recently?
Amber Home Carers Surrey (24 March 2026), Motion Care Ltd (25 April 2023) and Faith's Walk Healthcare Services Ltd (4 November 2022) have the most recent CQC reports.