Can Surrey County Council fund care at home?

It can, where a care needs assessment establishes that support is required and a financial assessment confirms that funding applies. Capital and income are measured against national thresholds to decide how much of the cost the council will meet. Funding is often provided as a direct payment, which allows you to choose and manage the agency yourself. If you are assessed as paying privately, the council should still give information and advice about arranging care.

How do I arrange a care needs assessment in Walton-on-Thames?

Contact the adult social care team at Surrey County Council and explain the situation and how urgent it is. The request can be made by the person needing care, by a relative or friend, or by a professional such as a general practitioner or a hospital discharge team. The assessment is free and does not depend on savings or income. Say clearly if care is needed quickly, because a hospital discharge is handled on a much shorter timescale than a planned arrangement.

How far in advance should I arrange home care?

Where the need can be foreseen, allow three to four weeks so you can compare agencies, arrange a home visit and let the package begin gently. Early morning and evening calls are the hardest slots to fill, so extra notice helps when those are the ones you need. After a hospital discharge, care can usually be organised within days with help from the discharge team. Starting with a smaller package and building it up tends to work better than starting too large.

Which providers in Walton-on-Thames offer care at home?

Thirteen registered providers appear on this page, each with a profile setting out registration details and the current inspection position. Atkins Care Services Limited holds an Outstanding rating, and agencies rated Good include Expert Care UK Services Ltd, Caremark Elmbridge, Amily Homecare and Pattom Limited. Coverage varies by street and by the hours a visit is needed, so confirm directly that an agency serves your address at the times you want. Reading the profiles first usually leaves a short list worth telephoning.

What should I ask a home care agency before agreeing a package?

Ask how many different carers will attend in a typical fortnight and whether you are told in advance who is coming. Ask who writes the care plan, how medication is recorded and how often the plan is reviewed. Find out what happens when a carer is off sick and how a missed visit is picked up. Ask whether there is a named coordinator you can telephone rather than a general office line.

What is the difference between a care home and a nursing home?

A care home provides accommodation, meals and personal care such as help with washing, dressing and medication, delivered by trained care staff. A nursing home is registered to offer the same alongside nursing care from a qualified nurse on site, which suits people with wounds, complex medication or conditions needing clinical monitoring. Care at home sits outside both, because the support travels to the person rather than the person moving in. The care needs assessment should make clear which arrangement fits the situation.

Home Care in Walton-on-Thames

Walton-on-Thames has 14 CQC registered home care agencies. 8 are rated Good, 1 Outstanding, 1 Requires improvement, and 4 have not yet been rated. 7 of the 14 were last inspected more than three years ago.

Source: Care Quality Commission register, kept up to date as ratings change.

Walton-on-Thames at a glance

What the local numbers say about home care in Walton-on-Thames, to help you judge the options below.

Hourly care visits, Surrey: £28.00 to £36.40 an hour. Middle half of prices from 5 agencies.
People aged 75 and over: 14,400. Rising to 16,800 by 2035, up 16%
Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,500 by 2035, up 25%
People aged 85 and over: 4,500. Rising to 6,500 by 2035, up 44%
Dementia diagnosis rate: 68%. The NHS ambition is 67%. Surrey as a whole is 68%.
Agencies in the borough, last 12 months: 0 opened, 1 closed. 24 registered today.
Choice of agencies: 429 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.6 miles).

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, CQC register), published care home prices, council planning records.

Planning and paying for care at home in Walton-on-Thames

Support at home is bought by the hour, so the cost rises and falls with the number of visits rather than sitting at a fixed weekly figure. That makes the funding question worth settling first, since it tells you how large a package is realistic. Care can be paid for privately, met in part or in full by the council following an assessment, or in some circumstances supported by the health service where the need is chiefly clinical, and each route runs to its own timetable.

Requesting a care needs assessment

Anyone who appears to need care and support can ask for an assessment, and there is no charge for it whatever someone owns or earns. It considers washing, dressing, mobility, medication, nutrition and how safely someone manages alone, and produces a written record describing the support required. Surrey County Council carries out that assessment and the separate financial assessment that decides who pays. If you provide care yourself, ask for a carer's assessment at the same time, because your own needs are weighed in their own right rather than as part of someone else's.

What the visits cost

Agencies usually charge an hourly rate, with higher rates at weekends, on bank holidays and where two carers are needed for a safe transfer. Live in care is priced by the week instead. Where funded support applies, the council may meet part or all of the cost, frequently as a direct payment so that you can choose the agency yourself. Ask for the rate card in writing, ask about minimum visit lengths and ask whether travel time between calls is charged, since short visits can work out expensive once those extras are counted.

Choosing an agency and what to check

Thirteen providers is a workable list, and the first thing to confirm is whether an agency covers your road at the hours you need, because coverage varies more than families expect even across a small town.

Continuity and timekeeping

Lateness and a constant change of faces are the two complaints heard most often about care at home. Ask how many different carers someone is likely to see across a fortnight, how the rota is built and what happens when a regular carer is unwell or on leave. Ask whether anyone telephones if a visit is running late, and who you contact at the weekend when something goes wrong. A slightly higher hourly rate often buys a steadier rota, which matters more than most added services.

Reading the inspection record

Atkins Care Services Limited holds the single Outstanding rating on this page and eight further agencies are rated Good, so the published picture locally is strong. Those reports are worth reading because they describe how medication, training, timekeeping and complaints are handled in practice. Four agencies have no published rating, which normally means a first inspection has not taken place since registration, so you will need to ask more questions directly and take up references where you can.

14 home care in Walton-on-Thames

Infinite Care Network - Main Office · Image Court 328-334, Walton-on-thames, Surrey, KT12 3LT
Home care · Run by Infinite Care Network Ltd
We at Infinite Care Network are proud to provide compassionate home care across Walton on Thames and the wider Surrey area, supporting people to live well and safely in the comfort of their own homes. Based in the heart of Walton on Thames...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Younger Adults
Health First Medical Staffing · Unit 23, Walton-on-thames, Surrey, KT12 3PD
Home care · Run by Health First Medical Staffing Ltd
Health First Medical Staffing provides care at home for people in Walton on Thames and across this part of Surrey. We support older people, people living with dementia, adults with a physical disability, people with visual or hearing...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Visual / Hearing Impairment, Eating Disorders
Becoming Care Services · Image Court Unit IC122, Walton-on-thames, Surrey, KT12 3LT
Home care · CQC Requires improvement · Run by Becoming Care Services Limited
We at Becoming Care are proud to offer compassionate home care across Walton on Thames and the surrounding Surrey communities. As a dedicated home care provider, we bring professional, personalised support directly to the place people love...
Specialisms: Older Person Care, Dementia Care, Younger Adults
Expert Care UK Services · Hersham Place Technology Park, Walton-on-Thames, Surrey, KT12 4RZ
Home care · CQC Good · Run by Expert Care UK Services Ltd
We at Expert Care UK are proud to provide trusted home care across Walton on Thames and the surrounding Surrey community, supporting individuals to live well and safely within the comfort of their own homes. Based in the KT postcode area,...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Visual / Hearing Impairment, Younger Adults, Eating Disorders, Alcohol / Drug Misuse
Pattom · Office Suite 206, Walton-on-thames, Surrey, KT12 3PD
Home care · CQC Good · Run by Pattom Limited
We at Pattom are proud to provide compassionate home care across Walton on Thames and the wider Surrey community, supporting individuals to live safely and comfortably in the place they know best: their own home. Based in the KT postcode...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Visual / Hearing Impairment, Younger Adults
Amily Homecare · Unit 37, Walton-on-thames, Surrey, KT12 2SD
Home care · CQC Good · Run by Mr Suvendu Seal
We provide care at home in Walton on Thames and the surrounding parts of Surrey. Those we support include older adults, adults with learning disabilities and autistic adults, people managing mental health conditions, people with physical...
Specialisms: Older Person Care, Learning Disability / Autism, Mental Health, Physical Disability, Younger Adults, Alcohol / Drug Misuse
Walfinch Kingston & Weybridge · 67a High Street, Walton-on-thames, Surrey, KT12 1DJ
Home care · CQC Good · Run by Afrisource Limited
We are Walfinch Kingston and Weybridge, a home care provider working across Walton on Thames and the surrounding parts of Surrey. We visit people in their own homes so that they can stay somewhere familiar, keep their own habits and remain...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Visual / Hearing Impairment, Younger Adults
Atkins Care Services · 2nd Floor, Walton-on-thames, Surrey, KT12 1AF
Home care · CQC Outstanding · Run by Atkins Care Services Limited
Atkins Care supports adults in their own homes in Walton on Thames and the surrounding part of Surrey. We work with older people and younger adults, people living with dementia, adults with learning disabilities and autism, people managing...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults
Supremacy Care Services · Alfa House, Walton-on-thames, Surrey, KT12 3PD
Home care · CQC Good · Run by Supremacy Care Services Limited
We are Supremacy Care, and we support adults in their own homes in Walton on Thames and across this part of Surrey. Our visits range from a single short call each day through to several hours of support, arranged to fit the person's...
Specialisms: Older Person Care, Mental Health, Physical Disability, Younger Adults
BBC CARE SERVICE - Walton on Thames branch (New) · Regus Ashley Park, Walton-on-thames, Surrey, KT12 1RZ
Home care · CQC Good · Run by BBC Care Service Limited
BBC Care in Walton on Thames supports people in their own homes across this part of Surrey. We work with older people, people living with dementia, adults with a learning disability, autistic adults, people with a physical disability,...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment, Younger Adults
Yourlife · Edward Place, Walton-on-thames, Surrey, KT12 2FR
Home care · CQC Good · Run by Yourlife Management Services Limited
At Yourlife in Walton on Thames, Surrey, we provide home care that supports people to live well in their own surroundings, on their own terms. We work with older adults, younger adults, and people living with dementia, physical...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Visual / Hearing Impairment, Younger Adults
Caremark Elmbridge · Unit 117, Walton-on-thames, Surrey, KT12 3PD
Home care · CQC Good · Run by Aadi Trading Ltd
We at Caremark Elmbridge are proud to provide trusted home care across Walton on Thames and the surrounding Surrey communities, supporting people to live well and safely in the place they love most: their own home. Based in the heart of...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults
SureCare Elmbridge · Image Court 328-334, Walton-on-thames, Surrey, KT12 3LT
Home care · Run by Prime Tends Limited
SureCare Elmbridge provides care and support to people in their own homes in Walton on Thames and the surrounding part of Surrey. We work with older people and with younger adults, and our experience covers dementia, mental health needs,...
Specialisms: Older Person Care, Dementia Care, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults
HEALTHQO CARE PROFESSIONALS · Enterprise House, Walton-on-thames, Surrey, KT12 2SD
Home care · Run by Healthqo Care Professionals Ltd
Healthqo Care Professionals is a home care agency in Walton on Thames, supporting people in their own homes across this part of Surrey. We work with older people and younger adults, including people living with dementia and people with a...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Younger Adults

What home care costs

Type of care	What it costs
Hourly care visits, Surrey Middle half of prices from 5 agencies. Median £36.00.	£28.00 to £36.40 an hour
What Surrey pays Average hourly rate, October 2026.	£24.87 an hour
Homecare Association minimum price 2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.	£34.42 an hour
Live in care, England Middle half of prices from 62 agencies. Median £1,455.	£1,250 to £1,668 a week

Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price. Powered by Orrery Intelligence.

Inspected most recently

Amily Homecare, 15 July 2026, Good
Becoming Care Services Limited, 14 July 2026, Requires improvement
BBC CARE SERVICE LIMITED- Walton on Thames branch (New), 1 December 2025, Good

Longest since a report

Atkins Care Services Limited, 18 April 2019, Outstanding
Pattom Limited, 14 December 2019, Good
Expert Care UK Services Ltd, 30 April 2021, Good

Frequently asked questions about home care in Walton-on-Thames

How many home care agencies are there in Walton-on-Thames?

Walton-on-Thames has 14 CQC registered home care agencies: 1 Outstanding, 8 Good, 1 Requires improvement, 4 not yet rated. Counts come from the CQC register and are kept up to date as ratings change.

How much does home care cost in Walton-on-Thames?

Hourly care visits, Surrey: £28.00 to £36.40 an hour. Middle half of prices from 5 agencies. Median £36.00. Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.

Which home care agencies in Walton-on-Thames were inspected most recently?

Amily Homecare (15 July 2026), Becoming Care Services Limited (14 July 2026) and BBC CARE SERVICE LIMITED- Walton on Thames branch (New) (1 December 2025) have the most recent CQC reports.

Local care news in Surrey

New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)

More local care news for Surrey