Atkins Care Services
Atkins Care Services is a home care agency in Walton-on-thames, Surrey (KT12 1AF). It holds a CQC rating of Outstanding.
About Atkins Care Services
Atkins Care supports adults in their own homes in Walton on Thames and the surrounding part of Surrey. We work with older people and younger adults, people living with dementia, adults with learning disabilities and autism, people managing mental health conditions, people with physical disabilities, and people with sight or hearing loss. Everything begins with what the person actually wants their day to look like. From there the support might include help with washing and dressing, medicines, meals, the household and shopping, or it might be about getting out to work, college, appointments and the places somebody likes to go. For younger adults it is frequently about building the practical skills independent living demands, and there we count it a success when we are needed less. We put a great deal of effort into continuity. Being helped with personal care by somebody you have never met is a genuinely difficult thing, so we keep the team around each person small and let you know in advance when it has to change. We also write plans in the person's words rather than as a list of tasks convenient to our rota. Our most recent overall rating from the Care Quality Commission is outstanding. We are pleased with that and we are wary of resting on it, so we keep asking the people we support, and their families, whether we are still getting the ordinary things right.
Care provided at Atkins Care Services
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 18 April 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Atkins Care Services Limited. Report published 18 April 2019.
- 21 January 2019
Safe
People using the service told inspectors consistently that they felt safe and supported by the staff who visited them. Staff were punctual and always stayed for the full visit times.
Effective
Inspectors found people received an extremely effective service. Staff quickly recognised the care and attention people needed and provided it in a timely and efficient way. Staff were also quick to help people reach health care professionals, such as a GP, an occupational therapist or emergency services.
Caring
People and relatives described staff as compassionate and kind. Staff knew people very well and were respectful when they spoke about them. People and relatives said staff went 'the extra mile'.
Responsive
Care plans were created with people and relatives and were tailored to people's needs, preferences and routines. The service offered individual and group activities, including trips and two dementia cafes. People and relatives said these activities helped them, and inspectors found they reduced social isolation.
Well-led
Inspectors found the service was exceptionally well managed by a supportive and progressive management team. The provider was working towards being a local resource and education provider for people with dementia, their families and the wider community. People, staff and relatives were involved in helping the service improve.
What people told the inspectors
People said they were visited consistently by the same staff, and that staff were well trained and experienced. People and relatives said the activities on offer helped them and that they appreciated them.
They lift my spirits when they come in A person using the service
Since the last inspection
Rated Outstanding in April 2019, up from Good.
Effective moved from Good to Outstanding; Caring moved from Good to Outstanding; Well-led moved from Good to Outstanding; Safe is still Good; Responsive is still Outstanding.
- 18 April 2019: Routine inspection, rated Outstanding. This inspection gave the current rating.
- 19 August 2016: Routine inspection, rated Good
- 10 January 2014: Routine inspection
- 17 October 2012: Themed inspection looking at
- 18 November 2011: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Atkins Care Services Limited compares in Elmbridge
Measured against the 25 home care agencies registered in Elmbridge.
- CQC rating
- Outstanding. 19 of the 25 agencies (76%) are rated Good or Outstanding. Across Surrey the figure is 65%.
- Latest report
- 18 April 2019. 19 of the 25 agencies have published a newer inspection report since.
- Registered
- November 2010. One of the longer established agencies. 24 of the 25 registered more recently.
- Provider
- One service. Atkins Care Services Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Elmbridge.
The local picture: Elmbridge
What the numbers say about home care in Elmbridge, in Surrey.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Surrey | £28.00 to £36.40 an hour (Middle half of prices from 5 agencies. Median £36.00.) |
| What Surrey pays | £24.87 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 14,400. Rising to 16,800 by 2035, up 16%
- People aged 85 and over: 4,500. Rising to 6,500 by 2035, up 44%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,500 by 2035, up 25%
- Dementia diagnosis rate: 68%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Agencies in the borough, last 12 months: 0 opened, 1 closed. 24 registered today.
- Choice of agencies: 429 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.6 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Atkins Care Services Limited
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 30 November 2010, so 15 years.
- Run by
- Atkins Care Services Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Local care news in Surrey
- New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
- CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)
More local care news for Surrey
Common questions about Atkins Care Services
Where is Atkins Care Services located?
Atkins Care Services is a home care agency based in Walton-on-thames, Surrey (KT12 1AF), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Atkins Care Services provide?
Atkins Care Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Atkins Care Services's CQC rating?
Atkins Care Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 18 April 2019. You can read the full CQC report from the link on this page.
Does Atkins Care Services provide dementia care?
Yes. Atkins Care Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Atkins Care Services
Can they support someone living with dementia at home?
Yes. Yes. Atkins Care Services Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Atkins Care Services Limited covers roughly 10 miles from Walton-on-thames.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Atkins Care Services Limited has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Atkins Care Services Limited. Actual fees depend on the room, the level of care and how it is funded.
Explore more
More home care in Walton-on-thames
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- Caremaid Services — CQC Good
- Safi Care Services — CQC Good
- Allium Homecare — CQC Good
- Boyce Care — CQC Good