Caremaid Services
Caremaid Services is a home care agency in Addlestone, Surrey (KT15 2SF). It holds a CQC rating of Good.
About Caremaid Services
We are Caremaid Services, a home care agency supporting people in Addlestone and the surrounding parts of Surrey. We provide care in people's own homes, shaped around their routines rather than around a standard package of visits. The people we support are varied. Many are older adults who need reliable help with personal care, medication, meals and running a household. We also support people living with dementia, adults with a learning disability and autistic adults, people managing mental health conditions, people with a physical disability, people whose sight or hearing has changed, people living with an eating disorder, and younger adults who need support at home to live independently. Everything starts with a conversation in the person's own home about how they want their day to work, what they would rather keep managing themselves, and where support would genuinely help. We write the plan down, agree it, and change it when it stops fitting. Continuity of carers is something we protect as far as the rota allows, because being supported by someone who knows you well makes care easier to accept and makes changes easier to spot. Our carers are trained and supervised, and they are expected to raise anything that worries them at the time rather than later. Our most recent overall rating from the Care Quality Commission is good. We keep asking clients and families where we could do better. If you are considering care at home in this part of Surrey, please contact us.
Care provided at Caremaid Services
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Covers approximately 10 miles
- Last CQC inspection: 16 January 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Caremaid Services Limited. Report published 16 January 2019.
- 15 October 2018
Safe
Inspectors found that people did not always receive a safe service, because of concerns about the timeliness and consistency of staff. The provider sent information after the inspection about how it had addressed this, but more time was needed to show that people had support at the agreed times and with consistent staff where possible. Inspectors found that risks, staff recruitment and medicines were managed safely, and they made one recommendation about late calls.
Effective
Inspectors found that people's needs were assessed in detail before they joined the service. Staff understood the need to gain consent, and the provider followed the Mental Capacity Act (2005) where people could not consent to a decision. Staff helped people to eat and drink where needed, and contacted the right professionals if someone's health got worse.
Caring
Inspectors reported that people said staff were kind and treated them with dignity and respect. Staff knew people as individuals and had a good rapport with relatives. Staff supported people to keep as much independence as possible.
Responsive
Inspectors found that people received care as set out in their care plans. The plans were based on people's preferences as well as their medical needs, and gave staff a good level of detail. People knew how to complain and said they would feel comfortable doing so.
Well-led
Inspectors found that the provider had effective systems to check the quality of care and kept accurate records. The registered manager regularly visited people at home, or the office phoned them, to check that care was of a good standard. Health and safety checks and medicines audits were up to date, and accidents and incidents were analysed and used to improve care.
What people told the inspectors
People told inspectors that staff were kind and treated them with dignity and respect. Feedback from people and commissioners also raised concerns about staff being on time and being consistent.
Since the last inspection
Rated Good in January 2019, up from Requires improvement.
Well-led moved from Requires improvement to Good; Safe is still Requires improvement; Effective is still Good; Caring is still Good; Responsive is still Good.
- 16 January 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 28 October 2017: Routine inspection, rated Requires improvement
- 30 September 2016: Routine inspection, rated Requires improvement
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Caremaid Services Limited compares in Runnymede
Measured against the 32 home care agencies registered in Runnymede.
- CQC rating
- Good. 19 of the 32 agencies (59%) are rated Good or Outstanding. Across Surrey the figure is 65%.
- Latest report
- 16 January 2019. 22 of the 32 agencies have published a newer inspection report since.
- Registered
- June 2015. One of the longer established agencies. 28 of the 32 registered more recently.
- Provider
- 2 services. Caremaid Services Limited runs 2 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Runnymede.
The local picture: Runnymede
What the numbers say about home care in Runnymede, in Surrey.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Surrey | £28.00 to £36.40 an hour (Middle half of prices from 5 agencies. Median £36.00.) |
| What Surrey pays | £24.87 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 8,500. Rising to 9,700 by 2035, up 14%
- People aged 85 and over: 2,500. Rising to 3,500 by 2035, up 39%
- Living with dementia, aged 65 and over (estimate): 1,100. Rising to 1,400 by 2035, up 21%
- Dementia diagnosis rate: 58%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Agencies in the borough, last 12 months: 0 opened, 1 closed. 29 registered today.
- Choice of agencies: 332 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.4 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Caremaid Services Limited
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 11 June 2015, so 11 years.
- Run by
- Caremaid Services Limited, which runs 2 adult social care services in England. All 2 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Local care news in Surrey
- New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
- CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)
More local care news for Surrey
Common questions about Caremaid Services
Where is Caremaid Services located?
Caremaid Services is a home care agency based in Addlestone, Surrey (KT15 2SF), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Caremaid Services provide?
Caremaid Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Caremaid Services's CQC rating?
Caremaid Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 16 January 2019. You can read the full CQC report from the link on this page.
Does Caremaid Services provide dementia care?
Yes. Caremaid Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Caremaid Services
Can they support someone living with dementia at home?
Yes. Yes. Caremaid Services Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Caremaid Services Limited covers roughly 10 miles from Addlestone.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Caremaid Services Limited has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Caremaid Services Limited. Actual fees depend on the room, the level of care and how it is funded.
Explore more
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- Caring Professional Solutions — CQC Good
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