Apex Prime Care - North West
- Unclaimed Profile
- Older Person Care
- Dementia Care
- Learning Disability / Autism
- Mental Health
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
- CQC: Good
- Home Care Agency
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- Coverage Radius: 10 mi
- Last CQC Inspection: 2022
About Us
We at Apex Prime Care North West Surrey are proud to deliver compassionate home care across Sunbury on Thames and the surrounding communities of North West Surrey. As a trusted home care agency, we bring professional support directly into the place people know best: their own home.
Operating from the TW postcode area, our team covers Sunbury on Thames and neighbouring towns throughout North West Surrey, allowing us to respond quickly and build genuine, lasting relationships with the people we support. Familiar surroundings, treasured belongings, and the comfort of a cherished routine all play an important role in wellbeing, and home care allows our clients to retain that sense of independence whilst receiving the help they need.
Our specialisms reflect the diverse needs of the community we serve. We provide attentive older person care, supporting those who wish to remain living independently with assistance tailored to their daily routines. For families navigating a diagnosis of dementia, our team offers patient, person centred support that focuses on dignity, reassurance, and meaningful connection. We also support adults with learning disabilities and autism, working alongside each individual to promote choice, confidence, and inclusion in everyday life.
For those living with mental health conditions, we provide sensitive, consistent care that helps to build stability and trust over time. Our experience extends to supporting people with physical disabilities, as well as those with visual or hearing impairments, ensuring that practical adaptations and considerate communication are at the heart of every visit. We also welcome younger adults who require tailored support to live the life they choose, with the freedom to pursue their goals and interests.
In practice, this means our care is never one size fits all. We take time to understand each person, their history, their preferences, and the things that matter most to them and their family. Whether the need is for help with personal care, medication support, meal preparation, companionship, or more complex assistance, we approach every visit with warmth and professionalism. For families, this brings genuine peace of mind, knowing that a familiar, capable team is providing reliable support to their loved one.
Our most recent inspection by the Care Quality Commission, carried out in July 2022, awarded us an overall rating of Good, with Good ratings across all five domains: safe, effective, caring, responsive, and well led. This consistent recognition reflects our ongoing commitment to safe practice, effective outcomes, genuine kindness, responsive support, and strong leadership. It is a standard we work hard to uphold and continually build upon.
Choosing care for someone you love is a significant decision, and we understand the weight of that choice. If you are exploring home care options in Sunbury on Thames or the wider North West Surrey area, we would be delighted to speak with you, listen to your situation, and explain how we can help. Please get in touch with our team to begin a conversation. We are here to support you and your family every step of the way.
Common questions about Apex Prime Care - North West
Where is Apex Prime Care - North West located?
Apex Prime Care - North West is a home care agency based in Sunbury-on-Thames, Surrey (TW16 6RX), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Apex Prime Care - North West provide?
Apex Prime Care - North West is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Apex Prime Care - North West's CQC rating?
Apex Prime Care - North West is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 23 July 2022. You can read the full CQC report from the link on this page.
Does Apex Prime Care - North West provide dementia care?
Yes. Apex Prime Care - North West supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Coverage Area
Within 10 miles of Sunbury-on-Thames
This agency provides care within approximately 10 miles of their Sunbury-on-Thames office. Radius is approximate — claim to update
Contact Apex Prime Care - North West Surrey
Phone the agency directly, or send an enquiry and we will pass it on.
Care We Offer
- Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
- Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
- Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
- Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
- Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
- Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
- Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
Regulatory Rating
Care Quality Commission (CQC) Rating
- Latest inspection: 23 July 2022
- Report published: 23 July 2022
Overall: Good
- Safe: Good
- Effective: Good
- Caring: Good
- Responsive: Good
- Well-led: Good
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ratings are as published by the CQC and may not reflect the current position of the service.
How Apex Prime Care - North West Surrey compares in Spelthorne
Measured against the 18 home care agencies registered in Spelthorne.
- CQC rating
- Good. 9 of the 18 agencies (50%) are rated Good or Outstanding. Across Surrey the figure is 65%.
- Latest report
- 23 July 2022. 4 of the 18 agencies have published a newer inspection report since.
- Registered
- May 2021. 9 of the 18 agencies registered more recently.
- Provider
- 15 services. Apex Prime Care Ltd runs 15 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Spelthorne.
The local picture: Spelthorne
What the numbers say about home care in Spelthorne, in Surrey.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Surrey | £28.00 to £36.40 an hour (Middle half of prices from 5 agencies. Median £36.00.) |
| What Surrey pays | £24.87 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 10,100. Rising to 11,000 by 2035, up 8%
- People aged 85 and over: 3,100. Rising to 3,900 by 2035, up 28%
- Living with dementia, aged 65 and over (estimate): 1,400. Rising to 1,600 by 2035, up 16%
- Dementia diagnosis rate: 67%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Agencies in the borough, last 12 months: 1 opened, 1 closed. 17 registered today.
- Choice of agencies: 460 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Apex Prime Care - North West Surrey
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 13 May 2021, so 5 years.
- Run by
- Apex Prime Care Ltd, which runs 15 adult social care services in England. 10 of the 13 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Local care news in Surrey
- New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
- CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)
More local care news for Surrey
Contact Apex Prime Care - North West Surrey
Phone the agency directly, or send an enquiry and we will pass it on.
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More home care in Surrey
Other home care agencies nearby, highest CQC-rated first.
- Tendacare Ashtead CQC: Outstanding
- Bluebird Care (Elmbridge & Runnymede) Addlestone CQC: Good
- Caremaid Services Addlestone CQC: Good
- Safi Care Services Addlestone CQC: Good
- Allium Homecare Ashford CQC: Good
- Boyce Care Ashford CQC: Good