Helping Hands

Helping Hands is a home care agency in Richmond, Richmond upon Thames (TW9 1HP). It holds a CQC rating of Good.

About Helping Hands

We at Helping Hands Richmond are proud to provide compassionate home care to families across Richmond and the surrounding areas of Richmond upon Thames. As a dedicated home care agency, we bring professional support directly to your loved one's doorstep, allowing them to remain in the comfort and familiarity of their own home. Based in the TW postcode area, our team supports residents throughout Richmond and the wider London borough of Richmond upon Thames. Rather than asking your loved one to adjust to a new environment, we come to them, weaving our support gently into the daily rhythms and routines they already know and cherish. Whether that is their favourite armchair by the window, the garden they have tended for years, or the local community they call home, we help them stay connected to what matters most. Our care encompasses a broad range of specialisms designed to meet people at every stage of life. For older adults, we offer thoughtful companionship and practical assistance that supports independence and dignity. Our dementia care is delivered with patience and understanding, helping individuals feel safe and orientated whilst offering families the reassurance that a knowledgeable carer is by their side. For those living with physical disability, we tailor our support to promote autonomy and comfort, adapting to individual needs and preferences. We also support younger adults, recognising that care needs can arise at any age and that each person deserves a plan built around their goals, lifestyle, and aspirations. For residents with visual or hearing impairment, our carers take the time to communicate in ways that feel natural and inclusive, ensuring nobody feels overlooked or isolated in their own home. What this looks like in practice is highly personal. It might be help with morning routines, medication reminders, preparing a favourite meal, or simply the warmth of a friendly conversation over a cup of tea. For families, it means fewer worries, more quality time together, and the confidence that comes from knowing a trusted carer is providing consistent, thoughtful support. Following our most recent CQC inspection in July 2022, we are pleased to hold an overall rating of Good, with Good ratings across every domain assessed: Safe, Effective, Caring, Responsive, and Well led. This independent recognition reflects our ongoing commitment to safe practice, meaningful outcomes, genuine kindness, responsive care planning, and strong leadership throughout the team. Choosing home care for someone you love is a significant decision, and we understand the weight of that choice. If you are exploring options for a family member in Richmond or the surrounding area, we warmly invite you to get in touch. Our team is here to listen, to answer your questions without pressure, and to help you find the right path forward for your loved one.

Care provided at Helping Hands

Read the full inspection report on the CQC website.

Common questions about Helping Hands

Where is Helping Hands located?

Helping Hands is a home care agency based in Richmond, Richmond upon Thames (TW9 1HP), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Helping Hands provide?

Helping Hands is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Helping Hands's CQC rating?

Helping Hands is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 15 July 2022. You can read the full CQC report from the link on this page.

Does Helping Hands provide dementia care?

Yes. Helping Hands supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Helping Hands

Can they support someone living with dementia at home?

Yes. Yes. Helping Hands Richmond is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Helping Hands Richmond covers roughly 10 miles from Richmond.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the London

Helping Hands Richmond has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.

Indicative figures for the London, not a quote from Helping Hands Richmond. Actual fees depend on the room, the level of care and how it is funded.

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