What should I ask when visiting a care home in Richmond Upon Thames?

Ask how staffing is organised across days, nights, and weekends, and what proportion of the team is permanent rather than agency. Enquire about care planning, how changing needs are handled, and how the home communicates with families. It is also sensible to ask about food choices, activities, visiting arrangements, and how complaints are dealt with. Try to visit at different times of day so you see mealtimes and quieter periods as well as organised activities.

How do I arrange a care needs assessment in Richmond Upon Thames?

Contact London Borough of Richmond upon Thames and ask for an adult social care needs assessment, which can be requested online or by telephone. A social worker or assessor will then arrange a conversation, usually at home or in hospital, to understand daily needs and any risks. The assessment is free and does not depend on income or savings. If eligible needs are identified, a separate financial assessment follows to work out any contribution towards care.

Can London Borough of Richmond upon Thames fund a care home placement?

Yes, the council can contribute towards residential care where someone meets the eligibility criteria after a needs assessment and qualifies through the financial assessment. Support is means tested, so savings, income, and often the value of a property are taken into account. Those with capital above the upper national threshold are usually expected to self fund, while people below may receive full or partial support. Families sometimes choose to pay a top up if they want a room that costs more than the council's standard rate.

Which providers in Richmond Upon Thames offer residential care?

Care Assura currently lists 32 residential care homes in Richmond Upon Thames, including Homemead, Cambridge Park, Nightingale House, St Mary's House, Deer Lodge, Marling Court, Grasmere Avenue, and Tudor Avenue Residential Care Home. Other providers such as United Response, Walsingham Support, FitzRoy, and Elysium Care Partnerships run several homes across the borough, often supporting adults with learning disabilities or complex needs. You can filter and compare providers directly on Care Assura to see location, specialism, and current CQC rating.

What is the difference between a residential care home and a nursing home?

A residential care home provides personal care such as help with washing, dressing, medication prompts, meals, and companionship, delivered by trained care staff. A nursing home offers all of that plus round the clock care from registered nurses, which is important for people with more complex medical needs. The right choice depends on the outcome of the care needs assessment and any input from a GP or community nurse. If nursing needs develop later, some residents move within the same group or to a specialist provider.

How far in advance should I start looking for a care home?

Where possible, it helps to start exploring options several weeks before a move feels urgent, so there is time to visit homes, read reports, and complete assessments without pressure. In practice, many families begin the search after a hospital admission or a sudden change at home, and homes do work to shorter timescales when needed. Beginning early gives more choice of rooms and makes it easier to secure a preferred provider. Even a shortlist and a couple of visits in advance can make later decisions much less stressful.

Care Homes in Richmond Upon Thames

Richmond Upon Thames has 32 CQC registered care homes. 30 are rated Good, 1 Outstanding, 1 Requires improvement. 26 of the 32 were last inspected more than three years ago.

Source: Care Quality Commission register, kept up to date as ratings change.

Richmond Upon Thames at a glance

What the numbers say about care for older people in Richmond upon Thames.

London Borough of Richmond upon Thames pays, residential care: £1,354 a week. Self-funders are typically asked £1,688 to £1,953, median £1,783
Care home beds filled across Richmond upon Thames: 93%. The 12 month average is 92%.
Care home beds per 1,000 people aged 75+: 42
People aged 75 and over: 17,700. Rising to 20,700 by 2035, up 17%
Care homes, last 12 months: 0 opened, 1 closed. 10 changed owner, covering 714 beds.
Who pays, across Richmond upon Thames (estimate): 63% council, 38% self. The rest is NHS funded or other.
Living with dementia, aged 65 and over (estimate): 2,300. Rising to 2,900 by 2035, up 28%
People aged 85 and over: 4,600. Rising to 7,100 by 2035, up 56%

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, CQC register), published care home prices, council planning records.

Care Assura currently shows 32 residential care homes across Richmond Upon Thames, ranging from small supported living settings to larger established homes. Of these, one holds an Outstanding rating from the Care Quality Commission, thirty are rated Good, and one is currently rated Requires Improvement. The following sections walk through how to plan and pay for a placement, then how to weigh up the providers themselves.

Planning and paying for care in Richmond Upon Thames

Before shortlisting homes, it helps to be clear on what level of care is genuinely needed and how it will be funded. Most families begin with an assessment before looking at fees, since the outcome shapes both the type of home you consider and the support you may be entitled to.

Arranging a care needs assessment

A statutory care needs assessment is the starting point for anyone who may need residential support. You can request one through London Borough of Richmond upon Thames Adult Social Care, either online or by phone, and it is free regardless of income. A social worker will look at daily living, mobility, health conditions, and any risks at home, then set out whether residential care is the right option or whether support in the community would be more appropriate.

Financial assessment and local authority support

If the assessment confirms an eligible need, a separate financial assessment follows. London Borough of Richmond upon Thames applies the national means test, which considers savings, income, and in most cases the value of a property. Anyone with capital above the upper threshold is treated as a self funder, while those below may receive full or partial council support. A deferred payment agreement can sometimes be arranged where a home is the main asset.

Typical cost context

Residential fees in Richmond Upon Thames tend to sit at the higher end of the London range, reflecting property costs and staffing across the borough. Weekly figures vary considerably between providers and rooms, so it is worth asking each home for a written breakdown covering the core fee, any top ups, and what is included such as chiropody, hairdressing, or outings. Where the council contributes, families sometimes choose to pay a third party top up to secure a preferred room.

Choosing a provider and what to check

With 32 homes on the directory, narrowing the shortlist is usually a case of matching care needs, location within the borough, and the atmosphere of the home itself. CQC reports are a useful reference point, but a visit tells you far more than a rating alone.

Reading CQC ratings sensibly

Grasmere Avenue currently holds the sole Outstanding rating in Richmond Upon Thames, while homes such as Nightingale House, Cambridge Park, Homemead, Deer Lodge, St Mary's House, and Marling Court are among those rated Good. Alexander House is presently rated Requires Improvement, which does not necessarily rule it out but does mean asking specifically about the concerns raised and what has changed since the last inspection. Always read the most recent full report rather than relying on the headline word.

What to look for on a visit

Notice how staff speak with residents, whether call bells are answered promptly, and how mealtimes feel. Ask about staff turnover, the ratio of permanent to agency workers, and how the home supports residents whose needs change over time. Homes such as United Response - 131 Kneller Road, FitzRoy - Teddington, and Walsingham Support - Cedars Road, for example, often support adults with learning disabilities, so it is worth confirming a provider's specialism matches the person moving in.

Practical questions to raise

Ask about visiting arrangements, GP registration, activities during evenings and weekends, and how families are kept informed. A clear, unhurried answer usually reflects a home that communicates well day to day.

32 care homes in Richmond Upon Thames

Cross Street Residential Care Home · 26 Cross Street, Hampton, Richmond upon Thames, TW12 1RT
Care home · CQC Good · Run by Support for Living Limited
Cross Street Residential Care Home is a residential care home in Hampton, Richmond upon Thames. We support older people and younger adults, including adults who have a learning disability and autistic adults, and we offer respite stays for...
Specialisms: Older Person Care, Learning Disability / Autism, Younger Adults, Respite Care
Elysium Care Partnerships - 78 Park Road · 78 Park Road, Hampton, Richmond upon Thames, TW12 1HR
Care home · CQC Good · Run by Elysium Care Partnerships Limited
Park Road in Hampton is a small residential home for adults with learning disabilities and autistic adults, most of them younger adults. We also offer respite stays. People live here for years rather than months, so we run the house as...
Specialisms: Learning Disability / Autism, Younger Adults, Respite Care
Marling Court · 2 Bramble Lane, Hampton, Richmond upon Thames, TW12 3XB
Care home · CQC Good · Run by Country Court Care Homes 2 Limited
Marling Court is a residential care home in Hampton. We provide care for older people, including those living with dementia, along with respite and short stays. We aim to run a household rather than a facility. Residents bring their own...
Specialisms: Older Person Care, Dementia Care, Respite Care
St Mary's House · 71 Ormond Avenue, Hampton, Richmond upon Thames, TW12 2RT
Care home · CQC Good · Run by Mr & Mrs J F Warren
We at St Mary's House are proud to offer a warm and welcoming residential care home in the heart of Hampton, providing specialist older person care and dementia support to families across Richmond upon Thames and the wider London area....
Specialisms: Older Person Care, Dementia Care, Visual / Hearing Impairment, Respite Care
United Response - The Swallows 183 -189 Hanworth Road · 183 -189 Hanworth Road, Hampton, Richmond upon Thames, TW12 3ED
Care home · CQC Good · Run by United Response
Here at United Response The Swallows on Hanworth Road in Hampton, we offer residential care for a wide range of people, and we take real pride in knowing the individuals who live with us as whole people rather than just their care needs....
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment, Younger Adults, Respite Care
Grasmere Avenue · 13 Grasmere Avenue, Hounslow, Richmond upon Thames, TW3 2JG
Care home · CQC Outstanding · Run by L D Care Limited
Here at Grasmere Avenue, we are a residential care home based in Hounslow, within the London Borough of Richmond upon Thames, and we are proud to support adults with learning disabilities and autism, as well as younger adults who need a...
Specialisms: Learning Disability / Autism, Younger Adults, Respite Care
United Response - 36 Harvey Road · 36 Harvey Road, Hounslow, Richmond upon Thames, TW4 5LU
Care home · CQC Good · Run by United Response
We are 36 Harvey Road, a residential care home run by United Response. We support older people and younger adults with a wide span of needs, including residents living with dementia, adults who have a learning disability, autistic adults,...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment, Younger Adults, Respite Care
Walsingham Support - Cedars Road · 5 Cedars Road, Kingston Upon Thames, Richmond upon Thames, KT1 4BG
Care home · CQC Good · Run by Walsingham Support
Cedars Road, part of Walsingham Support, is a residential care home in Kingston upon Thames supporting adults with a learning disability or autism. It is a home rather than a placement, and the household is built around the people who live...
Specialisms: Learning Disability / Autism, Younger Adults, Respite Care
Alexander House · 1-3 Palewell Park, London, Richmond upon Thames, SW14 8JQ
Care home · CQC Requires improvement · Run by Glory Care Centre Ltd
We are a residential care home in Richmond upon Thames, providing a home for older people who need help with daily living, including those living with dementia. Our aim is an unhurried house. A good deal of care is spoiled simply by being...
Specialisms: Older Person Care, Dementia Care, Respite Care
Shenehom Housing Association · 31-32 Ranelagh Avenue, London, Richmond upon Thames, SW13 0BN
Care home · CQC Good · Run by Shenehom Housing Association Limited
Shenehom Housing Association runs a residential care home in Richmond upon Thames supporting adults who are managing mental health conditions. We also offer respite stays for people who need somewhere settled for a shorter period. Our...
Specialisms: Mental Health, Respite Care
Viera Gray House · 27 Ferry Road, London, Richmond upon Thames, SW13 9PP
Care home · CQC Good · Run by Greensleeves Homes Trust
Viera Gray House is a residential care home in Richmond upon Thames. We provide care for older people, including those living with dementia, people with a physical disability and people with visual or hearing impairment. Respite stays are...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Visual / Hearing Impairment, Respite Care
Cecil Court · 4 Priory Road, Richmond, Richmond upon Thames, TW9 3DG
Care home · CQC Good · Run by Central and Cecil Housing Trust
Cecil Court is a residential care home in Richmond. We support older people and younger adults who need help with daily living, including people living with dementia, and we take respite bookings for families needing a short break or a...
Specialisms: Older Person Care, Dementia Care, Younger Adults, Respite Care
Tudor Avenue Residential Care Home · 3 Tudor Avenue, Richmond, Richmond upon Thames, TW12 2ND
Care home · CQC Good · Run by Support for Living Limited
Tudor Avenue Residential Care Home is in Richmond, and we support older people who need help with daily living, adults with learning disabilities and autistic people, people with physical disabilities, and younger adults. Respite stays are...
Specialisms: Older Person Care, Learning Disability / Autism, Physical Disability, Younger Adults, Respite Care
FitzRoy - Teddington · 7 Haydon Close, Surrey, Richmond upon Thames, TW11 9FN
Care home · CQC Good · Run by FitzRoy Support
Here at FitzRoy in Teddington, we offer residential care for a range of people across different stages and circumstances of life. We are part of the Richmond upon Thames area of Surrey, and we are proud to be rooted in this community,...
Specialisms: Older Person Care, Learning Disability / Autism, Younger Adults, Respite Care
31 King Edwards Grove · 31 King Edwards Grove, Teddington, Richmond upon Thames, TW11 9LY
Care home · CQC Good · Run by Consensus Support Services Limited
We are a small residential care home in Teddington supporting younger adults, including people who have a learning disability, autistic people and people living with mental health conditions. Because the house is small, life here is...
Specialisms: Learning Disability / Autism, Mental Health, Younger Adults, Respite Care
Deer Lodge · 22 Sandy Lane, Teddington, Richmond upon Thames, TW11 0DR
Care home · CQC Good · Run by Starcourt Construction Ltd
We at Deer Lodge are proud to offer a warm and welcoming residential care home in the heart of Teddington, providing dedicated older person care for those who need a little extra support in later life. Nestled within the leafy borough of...
Specialisms: Older Person Care, Respite Care
Homemead · 28 Park Road, Teddington, Richmond upon Thames, TW11 0AQ
Care home · CQC Good · Run by Central and Cecil Housing Trust
At Homemead, we provide residential care for older people in a warm and homely setting in the heart of Teddington, Richmond upon Thames. We are proud to have been rated "Good" by the Care Quality Commission, and we work hard every day to...
Specialisms: Older Person Care, Dementia Care, Respite Care
Walsingham Support - Langdon Park · 18 Langdon Park, Teddington, Richmond upon Thames, TW11 9PS
Care home · CQC Good · Run by Walsingham Support
We are a residential home at Langdon Park in Teddington, supporting adults with learning disabilities and autistic people, including younger adults. The house runs as a household rather than an institution. People living here have their...
Specialisms: Learning Disability / Autism, Younger Adults, Respite Care
Cambridge Park · 40b Cambridge Park, Twickenham, Richmond upon Thames, TW1 2JU
Care home · CQC Good · Run by Lifeways Community Care Limited
We at Cambridge Park are proud to offer a welcoming residential care home in the heart of Twickenham, providing thoughtful, person centred support for older people and adults with a range of care needs. Nestled within the leafy borough of...
Specialisms: Older Person Care, Learning Disability / Autism, Younger Adults, Respite Care
Chertsey Road · 401A Chertsey Road, Twickenham, Richmond upon Thames, TW2 6LS
Care home · CQC Good · Run by Achieve Together Limited
Chertsey Road is a small residential home in Twickenham supporting adults with learning disabilities, autistic adults and people with physical disabilities, including younger adults. We also offer respite stays, planned in advance so that...
Specialisms: Learning Disability / Autism, Physical Disability, Younger Adults, Respite Care
Dalemead Care Home · 10-12 Riverdale Gardens, Twickenham, Richmond upon Thames, TW1 2DA
Care home · CQC Good · Run by Dalemead Care Home Limited
We at Dalemead Care Home are proud to offer compassionate residential care and specialist dementia care in the heart of Twickenham, providing a warm and welcoming home for older people across the London borough of Richmond upon Thames....
Specialisms: Dementia Care, Respite Care
Elysium Care Partnerships - 1 Lichfield Lane · 1 Lichfield Lane, Twickenham, Richmond upon Thames, TW2 6LA
Care home · CQC Good · Run by Elysium Care Partnerships Limited
Here at Elysium Care Partnerships in Twickenham, we provide residential care for adults with learning disabilities and autism, as well as respite care for those who need short term support. We are part of the Richmond upon Thames community...
Specialisms: Learning Disability / Autism, Respite Care
Nightingale House · 10 Strafford Road, Twickenham, Richmond upon Thames, TW1 3AE
Care home · CQC Good · Run by Nightingale Care Home Limited
At Nightingale House, we provide residential care for older adults in the heart of Twickenham, Richmond upon Thames. We are proud to have received a rating of "good" from the Care Quality Commission, which reflects the genuine commitment...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Visual / Hearing Impairment, Respite Care
The Regard Partnership - 225 London Road · 225 London Road, Twickenham, Richmond upon Thames, TW1 1ES
Care home · CQC Good · Run by Achieve Together Limited
We are 225 London Road in Twickenham, a small residential care home run as part of The Regard Partnership. We support adults with learning disabilities and autistic adults, and we also offer respite stays. Being a small house is...
Specialisms: Learning Disability / Autism, Respite Care
The White House · 91 Heathfield North, Twickenham, Richmond upon Thames, TW2 7QN
Care home · CQC Good · Run by Richmond Psychosocial Foundation International
The White House is a residential care home in Twickenham, in Richmond upon Thames, supporting adults with a learning disability or autism. We also offer respite care for planned short stays. This is somewhere people live rather than...
Specialisms: Learning Disability / Autism, Respite Care
United Response - 29 Mayfair Avenue · 29 Mayfair Avenue, Twickenham, Richmond upon Thames, TW2 7JG
Care home · CQC Good · Run by United Response
We are a residential care home on Mayfair Avenue in Twickenham. Those living here include older people, some living with dementia, adults with learning disabilities and autistic adults, people with physical disabilities and people living...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment, Younger Adults, Respite Care
United Response - 8 -10 Woodlawn Crescent · 8-10 Woodlawn Crescent, Twickenham, Richmond upon Thames, TW2 6BE
Care home · CQC Good · Run by United Response
We are United Response at Woodlawn Crescent in Twickenham, a residential care home supporting adults with a range of needs. That includes older people and younger adults, people with a learning disability or autism, people living with...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment, Younger Adults, Respite Care
Walsingham Support - Lion Road · 59 Lion Road, Twickenham, Richmond upon Thames, TW1 4JF
Care home · CQC Good · Run by Walsingham Support
Lion Road is a residential care home in Twickenham supporting adults with a learning disability and autistic adults. Most of the people who live here are younger adults, and we also offer respite stays. We run the house on the basis that...
Specialisms: Learning Disability / Autism, Younger Adults, Respite Care
The Regard Partnership - Kneller Road · 191 Kneller Road, Whitton, Richmond upon Thames, TW2 7DY
Care home · CQC Good · Run by Achieve Together Limited
Kneller Road, part of The Regard Partnership, is a residential care home in Whitton supporting adults with a learning disability or autism. It is a home rather than a placement, and the household is built around the people who live in it....
Specialisms: Learning Disability / Autism, Respite Care
United Response - 131 Kneller Road · 131 Kneller Road, Whitton, Richmond upon Thames, TW2 7DY
Care home · CQC Good · Run by United Response
We are a small residential home on Kneller Road in Whitton, supporting adults with learning disabilities and autistic people. Because only a few people live here, the house works as a household rather than a service. Everyone has their own...
Specialisms: Learning Disability / Autism, Respite Care
United Response - 16 Curtis Road · 16 Curtis Road, Whitton, Richmond upon Thames, TW4 5PT
Care home · CQC Good · Run by United Response
United Response at 16 Curtis Road in Whitton provides residential care for adults with a learning disability and autistic adults. We are a home rather than a facility, and the people living here are supported to run their own lives as far...
Specialisms: Learning Disability / Autism, Respite Care
United Response - 198 Powder Mill Lane · 198 Powder Mill Lane, Whitton, Richmond upon Thames, TW2 6EJ
Care home · CQC Good · Run by United Response
Our home at 198 Powder Mill Lane in Whitton is a small residential care home supporting adults with learning disabilities and autism. We run this as a home rather than a placement, and that distinction shapes everything. The people who...
Specialisms: Learning Disability / Autism, Respite Care

What care costs in Richmond upon Thames, per week

Type of care	What the council pays	What self-funders are typically asked
Residential care London figure, because too few Richmond upon Thames homes publish this price. 21 homes. Median £1,783.	£1,354	£1,688 to £1,953
Nursing care London figure, because too few Richmond upon Thames homes publish this price. 12 homes. Median £2,228.	£1,305	£2,060 to £2,276
Residential dementia care London figure, because too few Richmond upon Thames homes publish this price. 18 homes. Median £1,979.	Not published separately	£1,889 to £2,049
Nursing dementia care London figure, because too few Richmond upon Thames homes publish this price. 10 homes. Median £2,283.	Not published separately	£2,114 to £2,340

Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price. Powered by Orrery Intelligence.

Inspected most recently

Cross Street Residential Care Home, 12 March 2026, Good
Alexander House, 31 December 2025, Requires improvement
Walsingham Support - Langdon Park, 30 September 2025, Good

Longest since a report

Grasmere Avenue, 22 December 2018, Outstanding
Walsingham Support - Cedars Road, 13 July 2019, Good
The White House, 4 December 2019, Good

Frequently asked questions about care homes in Richmond Upon Thames

How many care homes are there in Richmond Upon Thames?

Richmond Upon Thames has 32 CQC registered care homes: 1 Outstanding, 30 Good, 1 Requires improvement. Counts come from the CQC register and are kept up to date as ratings change.

How much does a care home cost in Richmond Upon Thames?

London Borough of Richmond upon Thames pays an average of £1,354 a week for residential care. Self-funders are typically asked £1,688 to £1,953 a week. London figure, because too few Richmond upon Thames homes publish this price. 21 homes. Median £1,783. Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.

Which care homes in Richmond Upon Thames were inspected most recently?

Cross Street Residential Care Home (12 March 2026), Alexander House (31 December 2025) and Walsingham Support - Langdon Park (30 September 2025) have the most recent CQC reports.