United Response - The Swallows 183 -189 Hanworth Road

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About Us

Here at United Response The Swallows on Hanworth Road in Hampton, we offer residential care for a wide range of people, and we take real pride in knowing the individuals who live with us as whole people rather than just their care needs.

We support older adults, people living with dementia, individuals with learning disabilities or autism, those with physical disabilities, and people with visual or hearing impairments. We also welcome younger adults and offer respite care for those who need a short break or a period of additional support. That breadth of experience means our team is well placed to think carefully about each person's situation and respond in a way that genuinely works for them.

Our most recent Care Quality Commission inspection rated us as Good, which reflects the work the whole team puts in day to day. We do not take that rating for granted. It means we listen when things are not quite right, we learn from feedback, and we keep looking at how we can do better for the people in our care.

Life at The Swallows is shaped as much as possible by the preferences and routines of the people who live here. We believe that moving into a care home should not mean giving up the things that matter to you, whether that is how you like to spend your mornings, the food you enjoy, or the company you keep. We work closely with families and with other professionals to make sure support plans actually reflect what each person wants, not just what is straightforward to provide.

If you are exploring options for yourself or someone you care about in the Richmond upon Thames area, we would always welcome a conversation or a visit so you can get a proper feel for who we are.

Common questions about United Response - The Swallows 183 -189 Hanworth Road

Where is United Response - The Swallows 183 -189 Hanworth Road located?

United Response - The Swallows 183 -189 Hanworth Road is a residential care home in Hampton, Richmond upon Thames, TW12 3ED. You can view its exact location and get directions from the map on this page.

What type of care does United Response - The Swallows 183 -189 Hanworth Road provide?

United Response - The Swallows 183 -189 Hanworth Road is registered to provide residential personal care, with support that includes Older person care, Dementia care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is United Response - The Swallows 183 -189 Hanworth Road's CQC rating?

United Response - The Swallows 183 -189 Hanworth Road is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 25 January 2023. You can read the full CQC report from the link on this page.

Does United Response - The Swallows 183 -189 Hanworth Road provide dementia care?

Yes. United Response - The Swallows 183 -189 Hanworth Road supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does United Response - The Swallows 183 -189 Hanworth Road offer respite or short-term care?

Yes. United Response - The Swallows 183 -189 Hanworth Road offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact United Response - The Swallows 183 -189 Hanworth Road

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about United Response - The Swallows 183 -189 Hanworth Road

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. United Response - The Swallows 183 -189 Hanworth Road is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. United Response - The Swallows 183 -189 Hanworth Road is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. United Response - The Swallows 183 -189 Hanworth Road offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. United Response - The Swallows 183 -189 Hanworth Road supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 25 January 2023
  • Report published: 25 January 2023

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the London

United Response - The Swallows 183 -189 Hanworth Road has not published its fees yet. These are typical weekly fees for the London, so you know roughly what to expect before you call.

Indicative figures for the London, not a quote from United Response - The Swallows 183 -189 Hanworth Road. Actual fees depend on the room, the level of care and how it is funded.

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