Cross Street Residential Care Home

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About Us

Cross Street Residential Care Home is a residential care home in Hampton, Richmond upon Thames. We support older people and younger adults, including adults who have a learning disability and autistic adults, and we offer respite stays for people who need care for a shorter period.

With residents of different ages and very different needs living together, we plan support person by person rather than running the house on one timetable. We help with personal care, meals, medication and appointments, and we support people to keep up the interests, work, study and friendships that make a week feel like their own. Where someone manages something for themselves, we protect that and stay nearby rather than taking over for the sake of speed.

Communication is something we take real time over. Learning how a person asks for help, how they show that something is wrong and what settles them when a day becomes difficult is the foundation of everything else we do. Plans are written with the person, in a form they can use, and reviewed properly rather than filed away.

Families are welcome whenever they wish to visit and we would far rather hear about a worry early than find out later that something was wrong. Our most recent overall rating from the Care Quality Commission is good, and we judge ourselves on whether this feels like home to the people living here.

Common questions about Cross Street Residential Care Home

Where is Cross Street Residential Care Home located?

Cross Street Residential Care Home is a residential care home in Hampton, Richmond upon Thames, TW12 1RT. You can view its exact location and get directions from the map on this page.

What type of care does Cross Street Residential Care Home provide?

Cross Street Residential Care Home is registered to provide residential personal care, with support that includes Older person care, Learning disability and autism support, Younger adults care, Respite care. The full list of services is shown on this page.

What is Cross Street Residential Care Home's CQC rating?

Cross Street Residential Care Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 12 March 2026. You can read the full CQC report from the link on this page.

Does Cross Street Residential Care Home offer respite or short-term care?

Yes. Cross Street Residential Care Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Cross Street Residential Care Home

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Cross Street Residential Care Home

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

No. Cross Street Residential Care Home is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later. Source: CQC register

Is there a nurse on site if health needs change?

No. Cross Street Residential Care Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Cross Street Residential Care Home offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. Cross Street Residential Care Home supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 12 March 2026
  • Report published: 12 March 2026

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the London

Cross Street Residential Care Home has not published its fees yet. These are typical weekly fees for the London, so you know roughly what to expect before you call.

Indicative figures for the London, not a quote from Cross Street Residential Care Home. Actual fees depend on the room, the level of care and how it is funded.

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