United Response - 198 Powder Mill Lane

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About Us

Our home at 198 Powder Mill Lane in Whitton is a small residential care home supporting adults with learning disabilities and autism.

We run this as a home rather than a placement, and that distinction shapes everything. The people who live here choose how their rooms look, what goes on the shopping list, what happens at the weekend and how much company they want. Our staff are here to make those choices workable, with support that might mean personal care, help with money and appointments, practical assistance to get out and about, or simply being nearby while somebody does something for themselves that takes a while.

Autism support is worked out person by person rather than applied as a policy. We pay attention to sensory needs, to how much notice somebody wants before anything changes, and to the ways people show they are uncomfortable without using words. What we learn is recorded properly so that support does not shift with the rota, and we keep revisiting it as people change.

Communication is central here. Where somebody uses signs, symbols, a communication aid or their own particular habits of expression, our staff learn it, and no decision is taken about a person without a genuine effort to involve them.

Respite stays are available as well, giving families a planned break.

Our most recent overall rating from the Care Quality Commission is good. Visitors are welcome and we are glad to show people round.

Common questions about United Response - 198 Powder Mill Lane

Where is United Response - 198 Powder Mill Lane located?

United Response - 198 Powder Mill Lane is a residential care home in Whitton, Richmond upon Thames, TW2 6EJ. You can view its exact location and get directions from the map on this page.

What type of care does United Response - 198 Powder Mill Lane provide?

United Response - 198 Powder Mill Lane is registered to provide residential personal care, with support that includes Learning disability and autism support, Respite care. The full list of services is shown on this page.

What is United Response - 198 Powder Mill Lane's CQC rating?

United Response - 198 Powder Mill Lane is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 6 December 2022. You can read the full CQC report from the link on this page.

Does United Response - 198 Powder Mill Lane offer respite or short-term care?

Yes. United Response - 198 Powder Mill Lane offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact United Response - 198 Powder Mill Lane

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about United Response - 198 Powder Mill Lane

Answered from the CQC register where we can. 6 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

No. United Response - 198 Powder Mill Lane is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later. Source: CQC register

Is there a nurse on site if health needs change?

No. United Response - 198 Powder Mill Lane is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. United Response - 198 Powder Mill Lane offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Ask the home. The register does not say which age groups the home supports. Ask the home.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Take these with you

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 6 December 2022
  • Report published: 6 December 2022

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the London

United Response - 198 Powder Mill Lane has not published its fees yet. These are typical weekly fees for the London, so you know roughly what to expect before you call.

Indicative figures for the London, not a quote from United Response - 198 Powder Mill Lane. Actual fees depend on the room, the level of care and how it is funded.

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