Appleby House

About Us

We at Appleby House are proud to offer compassionate residential care in the heart of Epsom, Surrey, where residents receive attentive support in a warm and welcoming home. As a dedicated residential care home, we specialise in older person care, dementia care, and wider support needs, all delivered within a nurturing community environment.

Nestled within the KT postcode area of Epsom, our home enjoys the peaceful character of this well loved Surrey town, with its blend of leafy green spaces, local amenities, and strong sense of community. The setting offers residents a calm and familiar backdrop, whilst remaining conveniently placed for family members travelling from across the South East to visit their loved ones.

Our care reflects the diverse needs of the people we welcome. Alongside residential and older person care, we provide specialist support for those living with dementia, learning disabilities and autism, mental health needs, and physical disabilities. We also offer respite care, giving family carers the reassurance of a trusted place to turn to when they need short term support. In practice, this breadth of expertise means our team is skilled at seeing each resident as an individual, tailoring daily routines, activities, and personal care to what matters most to them. Families can feel confident that whether a loved one needs gentle companionship, structured dementia support, or specialist help with complex needs, our approach is centred on dignity, choice, and genuine understanding.

We are proud to hold an Outstanding overall rating from the Care Quality Commission, with Outstanding recognition across the Effective, Caring, Responsive, and Well led domains, and a Good rating for Safe. This national recognition reflects the commitment of our team to delivering care of the highest standard, listening closely to residents and families, and continually striving to enrich the lives of everyone in our home.

Choosing a care home is one of the most important decisions a family can make, and we understand the weight of that moment. If you are exploring options for a loved one in Epsom or the wider Surrey area, we warmly invite you to reach out, ask questions, and discover how life at Appleby House could feel like home.

Common questions about Appleby House

Where is Appleby House located?

Appleby House is a residential care home in Epsom, Surrey, KT19 9RX. You can view its exact location and get directions from the map on this page.

What type of care does Appleby House provide?

Appleby House is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Respite care. The full list of services is shown on this page.

What is Appleby House's CQC rating?

Appleby House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 25 April 2019. You can read the full CQC report from the link on this page.

Does Appleby House provide dementia care?

Yes. Appleby House supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Appleby House offer respite or short-term care?

Yes. Appleby House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Appleby House

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

• Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
• Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
• Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
• Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
• Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
• Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
• Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Appleby House

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Appleby House is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. Appleby House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Appleby House offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

No. Appleby House is registered for older people. Younger adults are not listed. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Take these with you

Want a home that already answers yes to what matters? Search nearby with filters.

Regulatory Rating

Care Quality Commission (CQC) Rating

• Latest inspection: 25 April 2019
• Report published: 25 April 2019

Overall: Outstanding

• Safe: Good
• Effective: Outstanding
• Caring: Outstanding
• Responsive: Outstanding
• Well-led: Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

What the inspectors found

A plain English summary of the Care Quality Commission inspection behind the current rating of Appleby House. Report published 25 April 2019.

• 22 January 2019
• 75 places, 66 people were using the service at the time

Safe

Inspectors found that people had confidence in the staff who supported them and felt safe in their care. There was a high ratio of staff. This meant people never had to wait long for help.

Effective

Inspectors found that staff were well trained and skilled at supporting people living with dementia. Staff worked with community health professionals and therapists to support people's well-being and, where possible, improve their health. The home used recognised dementia best practice models, and meals and specialist diets were catered for.

Caring

Inspectors found that people and staff saw themselves as part of the 'Appleby Family'. They said the warmth and strength of bonds was clear from the moment of arrival. Staff were around to help people or to chat with them.

Responsive

Inspectors found that care was personalised and responsive to people's changing needs. People had many chances to take part in new activities. They were encouraged to share and continue with their existing hobbies.

Well-led

Inspectors described a well organised, forward thinking home where people's needs were always put first. The culture was open, and people felt confident to say what they thought. The report also says the registered manager had been awarded 'Registered Manager of the Year' for 2018.

What people told the inspectors

People and their representatives told inspectors they would recommend the service to others. People said they felt safe and had confidence in the staff.

Couldn’t wish for anything better. A person or relative connected with the home

Since the last inspection

Rated Outstanding in April 2019, up from Good.

Effective moved from Good to Outstanding; Caring moved from Good to Outstanding; Well-led moved from Good to Outstanding; Safe is still Good; Responsive is still Outstanding.

• 25 April 2019: Routine inspection, rated Outstanding. This inspection gave the current rating.
• 13 August 2016: Routine inspection, rated Good
• 26 July 2013: Routine inspection
• 10 January 2013: Inspection looking at part of the service
• 9 October 2012: Routine inspection

Read the full report on the CQC website

Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.

How Appleby House compares in Epsom and Ewell

Measured against the 14 care homes for older people registered in Epsom and Ewell. The dark dot is this home.

Size

75 places. Larger than 10 of the 14 homes. The local average is 36 places.

CQC rating

Outstanding. 11 of the 14 homes (79%) are rated Good or Outstanding. Across Surrey the figure is 70%.

Latest report

25 April 2019. 10 of the 14 homes have published a newer inspection report since.

Registered

January 2011. 9 of the 14 homes registered more recently.

Care offered

Dementia care. Of the 14 homes, 11 offer dementia care.

Food hygiene

5 out of 5. The top rating, shared by 6 of the 9 homes that have one.

Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Epsom and Ewell.

The local picture: Epsom and Ewell

What the numbers say about care for older people in Epsom and Ewell, in Surrey.

What care costs in Surrey, per week

Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.

• People aged 75 and over: 8,100. Rising to 8,900 by 2035, up 9%
• People aged 85 and over: 2,200. Rising to 3,100 by 2035, up 41%
• Living with dementia, aged 65 and over (estimate): 1,000. Rising to 1,200 by 2035, up 18%
• Dementia diagnosis rate: 62%. The NHS ambition is 67%. Surrey as a whole is 68%.
• Care home beds per 1,000 people aged 75+: 42. Surrey average is 90.
• Care homes, last 12 months: 0 opened, 1 closed. 2 changed owner, covering 98 beds.
• Care home beds filled across Surrey: 88%. The 12 month average is 87%.
• Who pays, across Surrey (estimate): 32% council, 52% self. The rest is NHS funded or other.

Planned and recent building work within 5 miles

• 0.5 miles: 8 Hollymoor Lane Epsom Surrey. Application for a 5 bed care home through a change of use. Submitted 15 August 2025. Approved 20 October 2025.
• 2.5 miles: 32 The Avenue Cheam. Application for a 15 bed care home. Submitted 17 June 2025. Decision pending.
• 4 miles: Hobkirk House 109 Blagdon Road New Malden. Application for a 80 bed care home. Submitted 15 April 2026. Approved 9 September 2026.

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.

Good to know about Appleby House

Facts from public registers, and what is close by.

Registered with CQC

11 January 2011, so 15 years.

Food hygiene rating

5 out of 5. Very good. Last inspected by the local council on 22 June 2026.

Run by

Care UK Community Partnerships Ltd, which runs 106 adult social care services in England. 96 of the 102 that have a rating are rated Good or Outstanding.

Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.

Local services near Appleby House

The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.

Nearest 24 hour A&E

• Epsom Hospital, Epsom, 1.2 miles away

It is about 1.2 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.

Nearest GP practices

• Derby Medical Centre, 0.6 miles away
• Ashley Centre Surgery, 0.7 miles away
• Integrated Care Partnership - Och, 0.8 miles away

Nearest dentists

• Surrey Dental Surgery, 0.3 miles away (NHS.uk details)
• Waterloo Road (Dental Surgery), 0.5 miles away (NHS.uk details)
• Bright Smile Dental Care (E), 0.5 miles away (NHS.uk details)

Nearest pharmacies

• Miles Pharmacy, 0.5 miles away
• Anachem Pharmacy, 0.6 miles away
• Pearl Chemist, 0.7 miles away

Nearest railway stations

• Epsom Station, 0.6 miles away
• Ewell West Station, 0.6 miles away
• Ewell East Station, 1.1 miles away

Around Appleby House

• H: Appleby House
• A: 24 hour A&E
• G: GP practice
• D: Dentist
• P: Pharmacy
• S: Railway station

Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.

Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.

Contact Appleby House

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