True Care

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About Us

We at True Care are proud to provide compassionate home care across Milnthorpe and the surrounding communities of Westmorland and Furness, supporting people to live well and safely in the place they know best: their own home. As a trusted home care provider in the LA postcode area, we believe that thoughtful, personalised support can make all the difference to daily life.

Our team travels across Milnthorpe and the wider region, bringing care directly to residents in the familiar surroundings of their own homes. This means our support naturally fits around each person's routines, preferences, and the things that matter most to them, whether that is a favourite armchair by the window, a much loved garden, or simply the comfort of being among their own belongings and memories. Operating throughout this beautiful corner of the North West, we understand the rhythms of rural and small town life and the importance of remaining connected to local community.

The breadth of our specialisms reflects our commitment to inclusive, person centred support. We provide care for older people, including those living with dementia, helping to maintain dignity, routine, and reassurance as memory and cognition change. For adults living with a learning disability or autism, our approach is patient and respectful, focused on enabling independence and supporting individual goals. We also support people experiencing mental health challenges, those with physical disabilities, and individuals with visual or hearing impairment, adapting how we communicate and assist to suit each person. Younger adults benefit from support that recognises their aspirations, lifestyle, and ambitions, rather than defining them by their care needs.

In practice, this means families can expect a flexible package of support shaped around the individual. Whether your loved one needs help with personal care, medication prompts, meal preparation, companionship, or more complex daily living support, we work closely with families to build a plan that feels right. We know that inviting carers into the home is a significant step, and we approach every visit with warmth, professionalism, and genuine respect for the person we are supporting.

Our work is regulated and inspected by the Care Quality Commission, and we are pleased that our most recent inspection awarded us an overall rating of Good, with Good ratings across all five key areas: Safe, Effective, Caring, Responsive, and Well led. For families, this independent assessment offers reassurance that the care we deliver is safe, that outcomes for the people we support are positive, that our team is genuinely caring, that we respond well to changing needs, and that the organisation is led thoughtfully and with integrity.

Choosing care for someone you love is rarely easy, and we understand the worry, hope, and care that goes into that decision. If you are exploring home care options in Milnthorpe or the wider Westmorland and Furness area, we would be delighted to talk with you. Please get in touch to learn more about how we can support your family with kindness, consistency, and quiet expertise.

Common questions about True Care

Where is True Care located?

True Care is a home care agency based in Milnthorpe, Westmorland and Furness (LA7 7QR), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does True Care provide?

True Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is True Care's CQC rating?

True Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 20 April 2018. You can read the full CQC report from the link on this page.

Does True Care provide dementia care?

Yes. True Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Milnthorpe

This agency provides care within approximately 10 miles of their Milnthorpe office. Radius is approximate — claim to update

Contact True Care

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 20 April 2018
  • Report published: 20 April 2018

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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