Britannia Homecare
Britannia Homecare is a home care agency in Horley, Surrey (RH6 9AU). It holds a CQC rating of Good.
About Britannia Homecare
Britannia Homecare supports people in their own homes in Horley and across the surrounding parts of Surrey. We work with older people and younger adults, with people living with dementia, with adults who have a learning disability or are autistic, with people managing mental health conditions, with people who have physical disabilities or sight and hearing loss, and with people whose difficulties have involved alcohol or drugs. Because those situations are so different, we start with a conversation rather than a package. What is hard at the moment, what would you rather do yourself, what would genuinely make the week easier, and who else needs to be involved. The plan follows from that and changes as the person does. In practice our visits cover personal care, medication, meals, shopping, housework and getting out and about, and for many households the value is as much in the reliability as in the tasks. We keep the team around each person small and familiar, and we give carers enough time to do a visit properly. We work alongside GPs, community teams, social workers and families, and we raise concerns early rather than waiting to be asked. Our overall rating from the Care Quality Commission is good. If you are looking at care at home in Surrey for yourself or for a relative, please contact us and we will arrange to come and see you.
Care provided at Britannia Homecare
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 25 October 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Britannia Homecare Limited. Report published 14 April 2021.
- 8 March 2021
Safe
People told inspectors they felt safe with staff. They said staff wore personal protective equipment (PPE) when they arrived and washed their hands regularly.
Well-led
Inspectors found the provider had developed a management team to oversee care each day. Each person in the team had a clearly defined role, and the team had oversight of staff and the quality of the service. The team asked people for feedback to help them improve, and staff spoke positively about their training and supervision. Inspectors found improvements had been made since the last inspection, and the provider was no longer in breach of regulations.
What people told the inspectors
People and their relatives told inspectors they were happy with the service and that staff looked after them well. They said management were easy to contact and communication was good.
Since the last inspection
Rated Good in April 2021, up from Requires improvement.
Well-led moved from Requires improvement to Good; Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good.
- 8 March 2021: Inspection looking at part of the service
- 5 September 2019: Routine inspection
- 2 July 2018: Routine inspection
- Date not held: This inspection we found one breach of the
- 7 June 2016: Routine inspection
- Date not held: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Britannia Homecare Limited compares in Reigate and Banstead
Measured against the 41 home care agencies registered in Reigate and Banstead.
- CQC rating
- Good. 25 of the 41 agencies (61%) are rated Good or Outstanding. Across Surrey the figure is 65%.
- Latest report
- 14 April 2021. 20 of the 41 agencies have published a newer inspection report since.
- Registered
- October 2010. One of the longer established agencies. 40 of the 41 registered more recently.
- Provider
- One service. Britannia Homecare Ltd runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Reigate and Banstead.
The local picture: Reigate and Banstead
What the numbers say about home care in Reigate and Banstead, in Surrey.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Surrey | £28.00 to £36.40 an hour (Middle half of prices from 5 agencies. Median £36.00.) |
| What Surrey pays | £24.87 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 15,600. Rising to 18,300 by 2035, up 18%
- People aged 85 and over: 4,700. Rising to 7,000 by 2035, up 50%
- Living with dementia, aged 65 and over (estimate): 2,100. Rising to 2,700 by 2035, up 27%
- Dementia diagnosis rate: 71%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Agencies in the borough, last 12 months: 3 opened, 2 closed. 38 registered today.
- Choice of agencies: 328 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Britannia Homecare Limited
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 1 October 2010, so 16 years.
- Run by
- Britannia Homecare Ltd, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Local care news in Surrey
- New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
- CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)
More local care news for Surrey
Common questions about Britannia Homecare
Where is Britannia Homecare located?
Britannia Homecare is a home care agency based in Horley, Surrey (RH6 9AU), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Britannia Homecare provide?
Britannia Homecare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Britannia Homecare's CQC rating?
Britannia Homecare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 25 October 2019. You can read the full CQC report from the link on this page.
Does Britannia Homecare provide dementia care?
Yes. Britannia Homecare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Britannia Homecare
Can they support someone living with dementia at home?
Yes. Yes. Britannia Homecare Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Britannia Homecare Limited covers roughly 10 miles from Horley.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Britannia Homecare Limited has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Britannia Homecare Limited. Actual fees depend on the room, the level of care and how it is funded.
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