Comprehensive Care Services

Comprehensive Care Services is a home care agency in Chertsey, Surrey (KT16 0EG). It holds a CQC rating of Good.

About Comprehensive Care Services

Here at Comprehensive Care, we provide home care support to people living in Chertsey, Surrey and the surrounding areas. Our focus is on helping individuals remain in the comfort and familiarity of their own homes, with the right level of support tailored to their personal needs and preferences. We work with a wide range of people, including older adults, younger adults, and those living with dementia, learning disabilities, autism, and visual or hearing impairments. We understand that every person who comes to us has a different story, different routines, and different goals, and we take the time to get to know each individual properly before we begin any care. Our team is experienced, thoughtful, and genuinely attentive to the people they support. We believe that good care is built on trust, consistency, and honest communication, both with the people we support and with their families. We know how much it means to feel confident that your loved one is in safe and capable hands, and we work hard to earn and maintain that confidence every day. We are proud that our most recent inspection by the Care Quality Commission resulted in an overall rating of Good. This reflects the commitment of everyone in our team to delivering care that is safe, responsive, and respectful. We do not take that rating for granted and continue to look for ways to learn and improve. If you are considering home care for yourself or someone close to you, we would be very happy to have a conversation about how we might help. There is no obligation, and we will always be straightforward with you about what we can offer. Please do get in touch with us here in Chertsey and we can go from there.

Care provided at Comprehensive Care Services

Read the full inspection report on the CQC website.

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Common questions about Comprehensive Care Services

Where is Comprehensive Care Services located?

Comprehensive Care Services is a home care agency based in Chertsey, Surrey (KT16 0EG), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Comprehensive Care Services provide?

Comprehensive Care Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Comprehensive Care Services's CQC rating?

Comprehensive Care Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 22 December 2022. You can read the full CQC report from the link on this page.

Does Comprehensive Care Services provide dementia care?

Yes. Comprehensive Care Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Comprehensive Care Services

Can they support someone living with dementia at home?

Yes. Yes. Comprehensive Care Services is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Comprehensive Care Services covers roughly 10 miles from Chertsey.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the South East

Comprehensive Care Services has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.

Indicative figures for the South East, not a quote from Comprehensive Care Services. Actual fees depend on the room, the level of care and how it is funded.

More about the care at Comprehensive Care Services

Dementia Care at Comprehensive Care Services

Few things unsettle a person with dementia more than an unfamiliar carer arriving at an unfamiliar hour. Dementia care is one of the registrations held by Comprehensive Care Services. Home has the advantage of being already known, but the kitchen, the stairs and the front door need fresh thought as the condition moves on. Ask how carers are briefed on a person's history, what they do when someone is distressed or refuses help, and how changes get passed back to the family. It is reasonable to ask what dementia training the staff have completed. Establish early how the package could expand if supervision became needed for most of the day.

Home Care at Comprehensive Care Services

Home care is bought by the hour, which makes it flexible and, past a certain number of hours, more expensive than a care home. Comprehensive Care Services in Chertsey is registered as a home care agency. A package typically starts with one or two short visits a day and grows from there, up to several calls or overnight support. South East rates commonly fall between £29 and £35 an hour, among the highest in the country, so the arithmetic deserves attention. The agency was rated good following an inspection in December 2022. Ask about minimum visit length, travel time between calls, and the notice required to change or cancel.

Older Person Care at Comprehensive Care Services

For many older people the difference between coping and not coping is half an hour of help in the morning and another at bedtime. Comprehensive Care Services is registered for older person care at home. That half hour usually covers washing, dressing, a prompt for medication and a quick check that someone has eaten. Surrey County Council will assess needs and means and may fund part of a package for those who qualify. Ask how the rota works, whether the same carer comes consistently, and what the agency does when a visit is running late. Night and evening calls deserve a separate question, since not every agency can staff them.

Visual and Hearing Impairment at Comprehensive Care Services

Carers who say their name on arrival, keep furniture exactly where it belongs and speak while facing the person make an enormous practical difference to someone with sight or hearing loss. Visual and hearing impairment sits within the registration Comprehensive Care Services holds. Families should ask how these needs are written into the care plan, and how a carer new to the person is prepared before the first visit.

Younger Adults at Comprehensive Care Services

Needing care at thirty or forty does not mean giving up work, friendships or the chance of an evening out, and a good package is arranged around those things. Younger adults are among the people Comprehensive Care Services is registered to support. Ask how early or late calls can be, whether support can include getting to work or appointments, and how quickly the plan can be altered.

Learning Disability and Autism at Comprehensive Care Services

Routine, pace and sensory comfort shape whether support works for an autistic adult or someone with a learning disability, and so does being helped to do things rather than having them done. Comprehensive Care Services is registered for learning disability and autism. Where the council commissions the support there will be a plan and regular reviews, so ask how the person's own preferences are captured in both.

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