The Mill House

The Mill House is a nursing home in Norwich, Norfolk (NR12 7AT). It holds a CQC rating of Requires Improvement.

About The Mill House

The Mill House is a nursing home in Norwich. We care for older people and younger adults with nursing needs, including people living with dementia. Respite stays are available. We should be plain about where we stand. Our most recent overall rating from the Care Quality Commission is requires improvement. We accepted the findings, we have been working through them, and we would rather raise it ourselves and answer your questions than have you come across it later. Having qualified nurses on duty at all hours means we can manage complex health needs, medication, wound and continence care and care at the end of life without somebody having to move on again. It also means changes in a resident's health are noticed by people who know them well. Residents have their own rooms and their own routines, and we ask at the outset how somebody has always liked their day to run. For people living with dementia we keep the day steady and unhurried and we learn what reassures a particular person, since it is rarely the same for two of them. Families are welcome through the day and we keep in touch regularly rather than only when something has gone wrong. Where somebody is nearing the end of life we plan openly with everybody involved and make room for relatives to stay. Please come and look round, ask us difficult questions, and speak to residents and relatives while you are here.

Care provided at The Mill House

Read the full inspection report on the CQC website.

Common questions about The Mill House

Where is The Mill House located?

The Mill House is a nursing home in Norwich, Norfolk, NR12 7AT. You can view its exact location and get directions from the map on this page.

What type of care does The Mill House provide?

The Mill House is registered to provide nursing and personal care, with support that includes Older person care, Dementia care, Younger adults care, Respite care. The full list of services is shown on this page.

What is The Mill House's CQC rating?

The Mill House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 11 July 2025. You can read the full CQC report from the link on this page.

Does The Mill House provide dementia care?

Yes. The Mill House supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does The Mill House offer respite or short-term care?

Yes. The Mill House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about The Mill House

Can Mum or Dad stay here if their dementia gets worse?

Yes. The Mill House is registered for dementia care, so someone whose needs increase can usually stay rather than move.

Is there a nurse on site if health needs change?

Yes. Yes. The Mill House is registered to provide nursing care, so registered nurses are part of the team.

Can they try a short stay before deciding?

Yes. Yes. The Mill House offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Yes. Yes. The Mill House supports younger adults as well as older people.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the East

The Mill House has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from The Mill House. Actual fees depend on the room, the level of care and how it is funded.

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