Heron Lodge

Logo of Heron Lodge, a nursing home in Norwich, Norfolk, offering older person care, dementia care, physical disability support and younger adults care.

Heron Lodge is a nursing home in Norwich, Norfolk (NR12 8RZ). It holds a CQC rating of Good.

About Heron Lodge

Heron Lodge is a nursing home in Norwich. We care for older people who need qualified nursing alongside help with daily life, for residents living with dementia and for people whose physical disability requires skilled support. We also care for some younger adults with complex health needs. Having nurses on duty at every hour means we can manage wound and pressure care, continence and catheter needs, diabetes, pain relief and end of life care, working closely with GPs, district nurses and hospital teams. It also means somebody whose health declines can usually stay here, among familiar faces, rather than being moved at the hardest possible moment. Moving and handling forms a large part of our work. Done properly it is unhurried, explained as it happens and carried out with the right equipment, which is the difference between feeling supported and feeling handled. For residents living with dementia we keep surroundings calm, routines predictable and staff consistent. Respite stays are available, including nursing support after a hospital discharge. Our most recent overall rating from the Care Quality Commission is good. Families across Norfolk are welcome to visit.

Care provided at Heron Lodge

Read the full inspection report on the CQC website.

Common questions about Heron Lodge

Where is Heron Lodge located?

Heron Lodge is a nursing home in Norwich, Norfolk, NR12 8RZ. You can view its exact location and get directions from the map on this page.

What type of care does Heron Lodge provide?

Heron Lodge is registered to provide nursing and personal care, with support that includes Older person care, Dementia care, Physical disability support, Younger adults care, Respite care. The full list of services is shown on this page.

What is Heron Lodge's CQC rating?

Heron Lodge is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 21 February 2018. You can read the full CQC report from the link on this page.

Does Heron Lodge provide dementia care?

Yes. Heron Lodge supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Heron Lodge offer respite or short-term care?

Yes. Heron Lodge offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Heron Lodge

Can Mum or Dad stay here if their dementia gets worse?

Yes. Heron Lodge is registered for dementia care, so someone whose needs increase can usually stay rather than move.

Is there a nurse on site if health needs change?

Yes. Yes. Heron Lodge is registered to provide nursing care, so registered nurses are part of the team.

Can they try a short stay before deciding?

Yes. Yes. Heron Lodge offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Yes. Yes. Heron Lodge supports younger adults as well as older people.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the East

Heron Lodge has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Heron Lodge. Actual fees depend on the room, the level of care and how it is funded.

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