Caremark (Guildford &)
Caremark (Guildford &) is a home care agency in Woking, Surrey (GU24 0AD). It holds a CQC rating of Good.
About Caremark (Guildford &)
At Caremark Guildford & Woking, we provide home care to people across Woking and the surrounding areas of Surrey, supporting individuals to live well in the comfort of their own homes. We work with a wide range of people, including older adults, younger adults, and those living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, and visual or hearing impairments. We also support people managing eating disorders and those affected by alcohol or drug misuse, so whatever someone's circumstances, we try our best to understand their needs and respond in a way that genuinely helps. We know that inviting a carer into your home is a big decision, and we do not take that trust lightly. Our team takes time to get to know each person properly, building care around their preferences, routines, and goals rather than fitting them into a rigid plan. For us, good care means treating people as individuals and making sure they feel heard and respected throughout. Our most recent CQC overall rating is good, which reflects the effort our team puts in every day. We are proud of that recognition, though we are always looking at how we can do better and listening to the people we support and their families to help us improve. We support people with a broad range of needs, from a few hours of help each week through to more intensive daily support. Whether someone needs help around the house, assistance with personal care, or companionship and social support, we are here to help in whatever way is most useful. If you are thinking about care for yourself or a loved one in the Woking or Guildford area, we would love to have a conversation and see how we might be able to help.
Care provided at Caremark (Guildford &)
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 13 April 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Caremark (Guildford & Woking). Report published 13 April 2019.
- 27 March 2019
Safe
Inspectors found the service took steps to keep people safe. People received their medicines in a timely manner. Risks to people were appropriately assessed, and people were supported by regular staff who gave them consistent care.
Effective
Inspectors found staff received regular training and supervision support. This helped them to be competent in their roles.
Caring
Inspectors found people saw staff as caring and compassionate. People felt supported to be as independent as they could be.
Responsive
Inspectors found people received personalised care that reflected their preferences and choices.
Well-led
Inspectors found people, relatives and staff were positive about the management team and how they supported the service.
What people told the inspectors
People found staff to be caring and compassionate. People, relatives and staff were positive about the management team.
Since the last inspection
Rated Good in April 2019, the same overall rating as before (Good).
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 13 April 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 22 July 2016: Routine inspection, rated Good
- 23 August 2013: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Caremark (Guildford & Woking) compares in Woking
Measured against the 29 home care agencies registered in Woking.
- CQC rating
- Good. 16 of the 29 agencies (55%) are rated Good or Outstanding. Across Surrey the figure is 65%.
- Latest report
- 13 April 2019. 14 of the 29 agencies have published a newer inspection report since.
- Registered
- August 2012. One of the longer established agencies. 27 of the 29 registered more recently.
- Provider
- One service. D&D Porter Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Woking.
The local picture: Woking
What the numbers say about home care in Woking, in Surrey.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Surrey | £28.00 to £36.40 an hour (Middle half of prices from 5 agencies. Median £36.00.) |
| What Surrey pays | £24.87 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 9,600. Rising to 11,000 by 2035, up 14%
- People aged 85 and over: 2,900. Rising to 4,000 by 2035, up 40%
- Living with dementia, aged 65 and over (estimate): 1,300. Rising to 1,600 by 2035, up 21%
- Dementia diagnosis rate: 77%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Agencies in the borough, last 12 months: 3 opened, 1 closed. 28 registered today.
- Choice of agencies: 195 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.4 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Caremark (Guildford & Woking)
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 29 August 2012, so 14 years.
- Run by
- D&D Porter Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Local care news in Surrey
- New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
- CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)
More local care news for Surrey
Common questions about Caremark (Guildford &)
Where is Caremark (Guildford &) located?
Caremark (Guildford &) is a home care agency based in Woking, Surrey (GU24 0AD), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Caremark (Guildford &) provide?
Caremark (Guildford &) is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Caremark (Guildford &)'s CQC rating?
Caremark (Guildford &) is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 13 April 2019. You can read the full CQC report from the link on this page.
Does Caremark (Guildford &) provide dementia care?
Yes. Caremark (Guildford &) supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Caremark (Guildford &)
Can they support someone living with dementia at home?
Yes. Yes. Caremark (Guildford & Woking) is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Caremark (Guildford & Woking) covers roughly 10 miles from Woking.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Caremark (Guildford & Woking) has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Caremark (Guildford & Woking). Actual fees depend on the room, the level of care and how it is funded.
More about the care at Caremark (Guildford &)
Dementia Care at Caremark (Guildford &)
Dementia rewards sameness, so the agency's ability to send the same carer at the same hour is the thing to test. Dementia care is one of the registrations held by Caremark Guildford and Woking. Remaining at home keeps the rooms familiar, while the cooker, the stairs and the front door want reassessing as the illness advances. Ask what carers do when someone is distressed, frightened or refusing help, and how that is recorded. It is reasonable to ask what dementia training the staff have had and how often it is refreshed. Agree early how the package would grow if someone could no longer be left alone.
Home Care at Caremark (Guildford &)
Hourly rates in Surrey are high enough that a large package needs costing against a care home before it is agreed. Caremark Guildford and Woking in Woking holds a home care registration. Visits usually run between half an hour and an hour, from one call a day up to four, with overnight support at the heavier end. South East rates commonly fall between £29 and £35 an hour, among the dearest in England. The good rating on record dates from an April 2019 inspection, which is now several years old. Ask for the terms of business, the minimum call length, and the notice needed to change the schedule.
Older Person Care at Caremark (Guildford &)
Older people generally want the fewest hours of help that will actually do the job. Caremark Guildford and Woking is registered for older person care. A visit covers washing and dressing, medication prompts, meals and some conversation, which often matters as much as the tasks. Surrey County Council can assess needs and finances and may contribute towards a package where someone qualifies. Ask how calls are scheduled, how consistent the carers will be, and what the agency does when one cannot attend. Night and evening availability is worth confirming separately.
Mental Health at Caremark (Guildford &)
Routine, privacy and a carer who does not make a fuss are the practical foundations of mental health support at home. Mental health falls within the registration held by Caremark Guildford and Woking. Ask what experience carers have, how a crisis is escalated out of hours, and how the agency works with community mental health teams.
Visual and Hearing Impairment at Caremark (Guildford &)
Sight and hearing loss are accommodated chiefly by consistency, from where the furniture sits to how a carer announces themselves. Caremark Guildford and Woking is registered to support visual and hearing impairment. Families should ask how communication preferences are recorded and how a carer new to the person is briefed.
Younger Adults at Caremark (Guildford &)
An adult of thirty five needs support that fits around work and friendships rather than filling the day. Caremark Guildford and Woking is registered to support younger adults. Ask how far visit times can flex, whether help with work or appointments is included, and how quickly a plan can be revised.
Learning Disability and Autism at Caremark (Guildford &)
For an adult with a learning disability or autism, the right support is the least that still works, with routines left intact and sensory pressure minimised. Caremark Guildford and Woking is registered for learning disability and autism. Councils commission most such packages against a plan with reviews, so ask who attends and how the person's wishes are recorded.
Physical Disability at Caremark (Guildford &)
What a physically disabled adult can do unaided depends largely on whether the equipment and the layout have been thought through. Physical disability is among the categories Caremark Guildford and Woking is registered for. Ask who arranges an occupational therapy assessment, whether carers will use installed equipment, and how tasks needing two carers are staffed.
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