Staying at Home Care
Staying at Home Care is a home care agency in West Byfleet, Surrey (KT14 6DY). It holds a CQC rating of Good.
About Staying at Home Care
Staying at Home Care supports people in their own homes across West Byfleet and the surrounding parts of Surrey. We work with older people, people living with dementia, people with a learning disability or autism, people with a physical disability, and people with a visual or hearing impairment. The name says what we are for. The point of care at home is that life carries on where it already is, and nobody has to pack up a house, leave a garden or learn a new neighbourhood. Our job is to fit around the household rather than reorganise it, so we begin by asking how things already run and build the support to match. Visits cover personal care, support with medication, meals and drinks, help around the house and with shopping, and support to get out to appointments or simply for a change of air. Some people want half an hour each morning. Others need several calls a day, and the right amount often changes over time. We keep teams small and consistent, because a familiar carer notices when today is not a normal day, and that early noticing is frequently what keeps somebody safely at home. Our most recent inspection by the Care Quality Commission rated us good overall. Please get in touch if you would like to talk about care at home in Surrey.
Care provided at Staying at Home Care
- Older person care
- Dementia care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Covers approximately 10 miles
- Last CQC inspection: 11 January 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Staying at Home Care. Report published 11 January 2019.
- 29 November 2018. The inspection was announced.
Safe
Inspectors found that people felt safe and secure when staff provided their care. Staff were trained to support people safely, and risks in people's care were assessed and acted on. Medicines were managed safely, and the provider had a plan so care would not be interrupted in an emergency.
Effective
Inspectors found that staff had the induction, training and support they needed for their roles. People's needs were assessed before they began to use the service and were kept under review. Staff monitored people's health and supported them to get treatment if they needed it.
Caring
Inspectors found that staff were kind. They treated people with respect and protected their dignity. Staff supported people to keep their independence where this was important to them.
Responsive
Inspectors found the service was highly personalised and exceptionally responsive to people's needs. People could rely on getting the care they needed even if plans changed at short notice or in an emergency. The rating for this area improved to Outstanding.
Well-led
Inspectors found that the manager and provider kept effective oversight of the service and the quality of care. People and their relatives were encouraged to give feedback, and this was acted on. The manager made sure staff had access to the training they needed.
What people told the inspectors
All the people and relatives inspectors spoke with said the agency had greatly exceeded their expectations in how it responded to them. People also said that issues they raised were resolved before they became concerns.
Since the last inspection
Rated Good in January 2019, the same overall rating as before (Good).
Responsive moved from Good to Outstanding; Safe is still Good; Effective is still Good; Caring is still Good; Well-led is still Good.
- 11 January 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 25 May 2016: Routine inspection, rated Good
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Staying at Home Care compares in Woking
Measured against the 29 home care agencies registered in Woking.
- CQC rating
- Good. 16 of the 29 agencies (55%) are rated Good or Outstanding. Across Surrey the figure is 65%.
- Latest report
- 11 January 2019. 16 of the 29 agencies have published a newer inspection report since.
- Registered
- July 2013. One of the longer established agencies. 24 of the 29 registered more recently.
- Provider
- One service. Mr Ben Edward Maynard runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Woking.
The local picture: Woking
What the numbers say about home care in Woking, in Surrey.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Surrey | £28.00 to £36.40 an hour (Middle half of prices from 5 agencies. Median £36.00.) |
| What Surrey pays | £24.87 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 9,600. Rising to 11,000 by 2035, up 14%
- People aged 85 and over: 2,900. Rising to 4,000 by 2035, up 40%
- Living with dementia, aged 65 and over (estimate): 1,300. Rising to 1,600 by 2035, up 21%
- Dementia diagnosis rate: 77%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Agencies in the borough, last 12 months: 3 opened, 1 closed. 28 registered today.
- Choice of agencies: 195 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.4 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Staying at Home Care
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 11 July 2013, so 13 years.
- Run by
- Mr Ben Edward Maynard, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Local care news in Surrey
- New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
- CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)
More local care news for Surrey
Common questions about Staying at Home Care
Where is Staying at Home Care located?
Staying at Home Care is a home care agency based in West Byfleet, Surrey (KT14 6DY), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Staying at Home Care provide?
Staying at Home Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Staying at Home Care's CQC rating?
Staying at Home Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 11 January 2019. You can read the full CQC report from the link on this page.
Does Staying at Home Care provide dementia care?
Yes. Staying at Home Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Staying at Home Care
Can they support someone living with dementia at home?
Yes. Yes. Staying at Home Care is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Staying at Home Care covers roughly 10 miles from West Byfleet.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Staying at Home Care has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Staying at Home Care. Actual fees depend on the room, the level of care and how it is funded.
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