Homecare
Homecare is a home care agency in Thames Ditton, Surrey (KT7 0JP). It holds a CQC rating of Good.
About Homecare
We at Surrey Homecare are proud to provide compassionate home care across Thames Ditton and the wider Surrey community, supporting people to live well and safely in the place they love most: their own home. Based in the heart of Thames Ditton, within the KT postcode area, our team is ideally positioned to reach families throughout this welcoming corner of Surrey. As a home care agency, we bring our support directly to your doorstep, whether that be a familiar family house, a quiet bungalow, or a flat filled with treasured memories. Remaining in a familiar environment, surrounded by personal belongings, neighbours, and routines, can make a profound difference to wellbeing, and our role is to make that possible with sensitivity and skill. Our care is shaped around the individual, never the other way around. We support older people who may need a helping hand with everyday tasks, companionship, or more comprehensive personal care as needs change over time. For those living with dementia, we offer patient, consistent support that prioritises dignity, gentle routine, and reassurance, helping both the person we care for and their loved ones to feel calmer and more confident about each day. We also support younger adults and people living with physical disabilities, recognising that good care at any age is about enabling independence, choice, and a meaningful life rather than simply attending to tasks. For individuals with learning disabilities or autism, our approach is built on understanding personal preferences, communication styles, and the things that bring comfort and joy, so that support feels respectful and empowering rather than intrusive. In practice, this means working closely with families to build a care plan that genuinely fits. It might involve a short daily visit to help with medication, washing, and breakfast, or longer periods of support throughout the week to assist with mobility, meals, household routines, and trips into the community. Whatever the level of involvement, our aim is the same: to be a reliable, friendly presence that families can trust and that residents look forward to seeing. Communication sits at the centre of everything we do. We keep relatives informed, listen carefully when circumstances change, and adapt our support so it continues to reflect what truly matters to the person receiving care. Many families come to us feeling worried or stretched thin, and part of our role is simply to ease that weight, offering steady, professional reassurance alongside practical help. The Care Quality Commission has rated Surrey Homecare as Good overall, with Good ratings across all five inspection domains: safe, effective, caring, responsive, and well led. This consistent picture reflects an organisation that takes its responsibilities seriously across every aspect of care delivery, from safeguarding and staff training through to leadership and the warmth shown to the people we support. For families weighing up their options, a Good rating across the board offers a meaningful layer of confidence that the standards expected of a quality care provider are being met day in, day out. If you are exploring home care for a parent, partner, relative, or for yourself, we would be delighted to hear from you. Choosing support at home is a deeply personal decision, and there is no pressure to have all the answers before getting in touch. A simple, friendly conversation is often the best starting point, allowing us to understand your situation, answer your questions, and explain how we might be able to help. Whatever stage you are at, Surrey Homecare is here to listen, to guide, and to walk alongside your family with kindness and care.
Care provided at Homecare
- Older person care
- Dementia care
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 27 April 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Surrey Homecare Limited. Report published 27 April 2019.
- 3 April 2019
Safe
Inspectors found that medicines were managed safely. Systems were in place to make sure people's medicines were not missed. There were enough staff to provide care. Where travel time had been introduced between visits, staff stayed for the full time. There were also stronger systems to check whether staff were late or did not turn up for a visit.
Effective
Inspectors found that systems were in place to make sure staff received suitable training and supervision. Staff understood the care people needed because care plans contained detailed guidance. Staff also shared people's needs through care notes and meetings. Staff had a better understanding of how to make sure people consented to their care.
Caring
Inspectors found that people said staff were considerate towards them. People had good relationships with staff. They were treated in a dignified and respectful way.
Responsive
Inspectors found that care plans were more detailed than before. They included information about the person's background and their wishes about their care.
Well-led
At the previous inspection, inspectors found a lack of leadership and governance. At this inspection, they found that the new registered manager and the provider had set up a strong system of audits. Improvements were made as a result. Staff felt more supported and valued, and teamwork had improved.
What people told the inspectors
People using the service told inspectors that the management of the service was good. People also said staff were considerate towards them.
Since the last inspection
Rated Good in April 2019, up from Requires improvement.
Safe moved from Requires improvement to Good; Effective moved from Requires improvement to Good; Responsive moved from Requires improvement to Good; Well-led moved from Inadequate to Good; Caring is still Good.
- 27 April 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 10 November 2018: Routine inspection, rated Requires improvement
- 6 April 2018: Routine inspection, rated Requires improvement
- 4 February 2017: Routine inspection, rated Requires improvement
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Surrey Homecare Limited compares in Elmbridge
Measured against the 25 home care agencies registered in Elmbridge.
- CQC rating
- Good. 19 of the 25 agencies (76%) are rated Good or Outstanding. Across Surrey the figure is 65%.
- Latest report
- 27 April 2019. 18 of the 25 agencies have published a newer inspection report since.
- Registered
- December 2016. 17 of the 25 agencies registered more recently.
- Provider
- One service. Surrey Homecare Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Elmbridge.
The local picture: Elmbridge
What the numbers say about home care in Elmbridge, in Surrey.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Surrey | £28.00 to £36.40 an hour (Middle half of prices from 5 agencies. Median £36.00.) |
| What Surrey pays | £24.87 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 14,400. Rising to 16,800 by 2035, up 16%
- People aged 85 and over: 4,500. Rising to 6,500 by 2035, up 44%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,500 by 2035, up 25%
- Dementia diagnosis rate: 68%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Agencies in the borough, last 12 months: 0 opened, 1 closed. 24 registered today.
- Choice of agencies: 429 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.6 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Surrey Homecare Limited
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 6 December 2016, so 9 years.
- Run by
- Surrey Homecare Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Local care news in Surrey
- New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
- CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)
More local care news for Surrey
Common questions about Homecare
Where is Homecare located?
Homecare is a home care agency based in Thames Ditton, Surrey (KT7 0JP), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Homecare provide?
Homecare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is Homecare's CQC rating?
Homecare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 27 April 2019. You can read the full CQC report from the link on this page.
Does Homecare provide dementia care?
Yes. Homecare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Homecare
Can they support someone living with dementia at home?
Yes. Yes. Surrey Homecare Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Surrey Homecare Limited covers roughly 10 miles from Thames Ditton.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Surrey Homecare Limited has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Surrey Homecare Limited. Actual fees depend on the room, the level of care and how it is funded.
Explore more
More home care in Thames Ditton
- Tendacare — CQC Outstanding
- Bluebird Care (Elmbridge & Runnymede) — CQC Good
- Caremaid Services — CQC Good
- Safi Care Services — CQC Good
- Allium Homecare — CQC Good
- Boyce Care — CQC Good
Browse all home care in Thames Ditton.