NHES Care
NHES Care is a home care agency in Egham, Surrey (TW20 0LR). It holds a CQC rating of Good.
About NHES Care
NHES Care provides support at home for people across Egham and the surrounding parts of Surrey. Our job is to make staying at home practical and comfortable, with support that fits around a life already in progress rather than reorganising it. We visit older people who need help with personal care, medication, meals, mobility or the everyday jobs that become difficult before anything else does. We support people living with dementia in the surroundings that already make sense to them, and we work with adults who have a learning disability and autistic adults, people managing mental health conditions, people living with a physical disability, and younger adults who want support that keeps them in charge of their own lives. Plans are made with the person and include what they would rather do for themselves. We review them as needs change, keep families informed where that is wanted, and work at continuity deliberately, because familiar carers notice what strangers cannot. Our most recent overall rating from the Care Quality Commission is Good. If you are considering care at home in this part of Surrey, please call us. We will visit, talk it through with the person who will actually receive the support, and give you a straight answer.
Care provided at NHES Care
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 23 January 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of NHES Care. Report published 23 January 2019.
- 13 November 2018
- First assessment of the service
Safe
Inspectors found good systems in place to keep people safe. Risks had been assessed and action was taken to protect people from abuse and avoidable harm. There were enough staff, staff arrived on time and no calls were missed.
Effective
Inspectors found that each person was assessed before their care started, and a plan of care was made from this. Staff had ongoing specialist and mandatory training. The management team worked with other healthcare professionals, and there were systems to keep people healthy and hydrated and to make sure medicines were given as prescribed.
Caring
Inspectors found that people were supported by a regular team of staff who knew them well. Staff were kind and compassionate. They supported people to keep their independence.
Responsive
Inspectors found that care plans helped staff support people in line with their needs and preferences. People praised the flexibility of the agency and how it responded to their changing needs and choices.
Well-led
Inspectors found that the management team was proactive and committed to delivering high quality support. It had a clear strategy for expanding the business without lowering quality. Staff were checked as suitable before they were appointed.
What people told the inspectors
Inspectors said all the feedback was unanimously positive about the service people received. People felt valued and said their care met both their needs and expectations.
Since the last inspection
This is the earliest rated inspection report we hold for this service, so there is no earlier rating to compare with.
- 23 January 2019: Routine inspection, rated Good. This inspection gave the current rating.
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How NHES Care compares in Runnymede
Measured against the 32 home care agencies registered in Runnymede.
- CQC rating
- Good. 19 of the 32 agencies (59%) are rated Good or Outstanding. Across Surrey the figure is 65%.
- Latest report
- 23 January 2019. 21 of the 32 agencies have published a newer inspection report since.
- Registered
- November 2017. 23 of the 32 agencies registered more recently.
- Provider
- One service. NHES Care Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Runnymede.
The local picture: Runnymede
What the numbers say about home care in Runnymede, in Surrey.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Surrey | £28.00 to £36.40 an hour (Middle half of prices from 5 agencies. Median £36.00.) |
| What Surrey pays | £24.87 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 8,500. Rising to 9,700 by 2035, up 14%
- People aged 85 and over: 2,500. Rising to 3,500 by 2035, up 39%
- Living with dementia, aged 65 and over (estimate): 1,100. Rising to 1,400 by 2035, up 21%
- Dementia diagnosis rate: 58%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Agencies in the borough, last 12 months: 0 opened, 1 closed. 29 registered today.
- Choice of agencies: 332 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.4 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about NHES Care
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 14 November 2017, so 8 years.
- Run by
- NHES Care Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Local care news in Surrey
- New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
- CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)
More local care news for Surrey
Common questions about NHES Care
Where is NHES Care located?
NHES Care is a home care agency based in Egham, Surrey (TW20 0LR), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does NHES Care provide?
NHES Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is NHES Care's CQC rating?
NHES Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 23 January 2019. You can read the full CQC report from the link on this page.
Does NHES Care provide dementia care?
Yes. NHES Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about NHES Care
Can they support someone living with dementia at home?
Yes. Yes. NHES Care is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. NHES Care covers roughly 10 miles from Egham.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
NHES Care has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from NHES Care. Actual fees depend on the room, the level of care and how it is funded.
Explore more
More home care in Egham
- Tendacare — CQC Outstanding
- Bluebird Care (Elmbridge & Runnymede) — CQC Good
- Caremaid Services — CQC Good
- Safi Care Services — CQC Good
- Allium Homecare — CQC Good
- Boyce Care — CQC Good
Browse all home care in Egham.