Opal Carers

Opal Carers is a home care agency in Caterham, Surrey (CR3 6PA).

Newly registered with the CQC, October 2026. No inspection rating has been published yet.

About Opal Carers

Opal Carers Caterham is a home care agency supporting people in their own homes across Caterham and the surrounding part of Surrey. We work with older people and younger adults, with people living with dementia, with people who have a learning disability, with autistic people, with people living with mental health needs and with people who have a physical disability. That is a wide remit and it only works if we resist applying a single approach. An older person who needs help getting up in the morning, an autistic adult who needs support to keep a tenancy going and somebody recovering from a mental health crisis are not variations on one theme. We assess each person properly, we ask them what they want help with, and we build the support around the answer rather than around a referral form. The practical work includes personal care, medication managed and recorded carefully, meals cooked, help to move safely about the home, support to get out and about, and being reliable company in a week that may hold very little else. Continuity is what we guard most carefully. Sending familiar carers is how anybody notices that a person has become confused, stopped eating, or is in pain and not saying so. The Care Quality Commission has not yet given us an overall rating. We are open about how we recruit, train and supervise, and we would rather you asked before deciding anything.

Care provided at Opal Carers

• Older person care
• Dementia care
• Mental health care
• Learning disability and autism support
• Physical disability support
• Younger adults care

• Covers approximately 10 miles

Read the full inspection report on the CQC website.

Local care news in Surrey

• New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
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Common questions about Opal Carers

Where is Opal Carers located?

Opal Carers is a home care agency based in Caterham, Surrey (CR3 6PA), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Opal Carers provide?

Opal Carers is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.

Does Opal Carers provide dementia care?

Yes. Opal Carers supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Opal Carers

Can they support someone living with dementia at home?

Yes. Yes. Opal Carers Ltd Caterham is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Opal Carers Ltd Caterham covers roughly 10 miles from Caterham.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the South East

Opal Carers Ltd Caterham has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.

• Home care (per hour): £29 to £35 per hour, typical range

Indicative figures for the South East, not a quote from Opal Carers Ltd Caterham. Actual fees depend on the room, the level of care and how it is funded.

More about the care at Opal Carers

Dementia Care at Opal Carers

Sending familiar carers is how anybody notices that a person has become confused, stopped eating or is in pain, this agency says. That is the strongest practical case for continuity in dementia support, and the agency calls continuity the thing it guards most carefully. The rest is an unhurried pace, no pointless correcting, and a willingness to return later when help is refused. Ask what dementia training the carers have had. Ask how the agency handles a locked door or a difficult evening, and who decides when the plan needs changing.

Home Care at Opal Carers

Built around the answer rather than around a referral form is how this agency describes the support it designs, which is the right order. Home care itself means visits at agreed times in somebody's own home, with Surrey assessing and sometimes funding the package at rates that typically run from £29 to £35 an hour. The agency argues that a wide remit only works if a single approach is resisted, since an older person after a fall and an autistic adult keeping a tenancy are not variations on one theme. It registered with the CQC in October 2026, so there is no inspection report yet. Ask how visits are recorded and how often the plan is reviewed.

Older Person Care at Opal Carers

Being reliable company in a week that may hold very little else sits on this agency's list of practical work, alongside personal care and cooked meals. For most older people in Caterham the rest is familiar enough: help getting up and dressed, medication managed and recorded carefully, and help to move safely about the house. Opal Carers Caterham says it asks people what they want help with rather than working from a referral form. Ask how long each call lasts and how many different carers would appear across a fortnight. Ask what the agency can honestly cover in the evening, since overnight care is arranged separately. Ask also what happens when the regular carer is on leave.

Mental Health at Opal Carers

Somebody recovering from a mental health crisis is not a variation on an older person needing help in the morning, as this agency puts it. What tends to help is structure, visits that arrive when promised, and being treated as an adult rather than a case. Ask what experience the carers have in mental health and who can be contacted out of hours.

Younger Adults at Opal Carers

Surrey sets the funding backdrop here, with typical South East rates of £29 to £35 an hour for home care. For an adult under sixty five the question is whether support bends around work, study and friendships instead of replacing them. Ask whether visit times can shift with a timetable, and whether a small consistent group of carers is realistic.

Learning Disability and Autism at Opal Carers

An autistic adult who needs support to keep a tenancy going is one of the examples this agency uses, and it is a telling one. Good support is built on what the person asks for, with routines kept predictable and sensory needs respected rather than tolerated. Surrey would commission and review a package of this kind, so ask who attends reviews and how often they happen.

Physical Disability at Opal Carers

Moving safely about the home and getting out of it are two different problems, and this agency lists help with both. Personal care and transfers are the rest of it, done in a way that leaves whatever independence a person has intact. Ask whether carers are trained on the equipment in the house, and who arranges a reassessment when needs change.

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