Around The Clock Care Agency
Around The Clock Care Agency is a home care agency in Camberley, Surrey (GU15 3YL). It holds a CQC rating of Good.
About Around The Clock Care Agency
At Around The Clock Care Agency, we provide home care to people living in Camberley, Surrey and the surrounding areas. We work with a wide range of individuals, including older adults, younger adults, and people living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, and visual or hearing impairments. Our aim is straightforward: to support people to live well in the comfort of their own homes, on their own terms. We understand that inviting a care agency into your home is a significant decision, and we do not take that trust lightly. Every person we support has their own routines, preferences, and ways of doing things, and we make it our business to understand what matters most to each individual. Care is not one size fits all, and we put real thought into matching the right carer to each person we work with. We are proud to hold a "Good" rating from the Care Quality Commission, which reflects the consistent effort our team puts in day to day. It is something we work to maintain rather than simply celebrate, because we know the people we support and their families rely on us to get things right. Whether someone needs a short visit each day or more regular support throughout the week, we are here to help. We work closely with families and other professionals involved in a person's care, keeping communication open and honest at every stage. If you are looking for home care in Camberley or the nearby area, or if you are simply trying to understand what options might be available for yourself or a loved one, we are always happy to have a conversation. There is no pressure, just straightforward information from people who genuinely want to help you find the right support.
Care provided at Around The Clock Care Agency
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 24 October 2018
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Around The Clock Care Agency. Report published 24 October 2018.
- 17 September 2018
- First assessment of the service
Safe
Inspectors found there were enough staff to deliver all the care hours people needed. Safe recruitment practices and safeguarding procedures were in place. Risks to people in their homes were identified and kept under review. Medicines were given safely, and there were weekly medicines checks.
Effective
Inspectors found people had an assessment with them and their family before any service began. Staff had an induction and training, and were supervised regularly. The service worked with other agencies to meet people's needs. Staff sought people's consent in line with the Mental Capacity Act 2005.
Caring
Inspectors found staff treated people with kindness and compassion. Staff had enough time to work in a calm way and involve people in the way they liked. People's privacy was maintained and their independence was promoted.
Responsive
Inspectors found people received care in a personal way that suited them. As far as possible, the timing of calls and the choice of care worker was met. People knew how to complain, and there had been no formal complaints. The service provided end of life care and worked with other agencies to do this.
Well-led
Inspectors found the registered manager was also one of the two directors of the company. This was a small service in its first year of operation. It had partnered with quality management companies for its governance and quality systems. Staff and people felt able to approach the manager with feedback. The provider was reviewing policies and had put a new electronic scheduling system in place to plan and track care.
What people told the inspectors
People told inspectors they felt they mattered to the staff and that staff took a personal interest in them. Relatives had fed back that they were pleased with the care given.
Since the last inspection
This is the earliest rated inspection report we hold for this service, so there is no earlier rating to compare with.
- 24 October 2018: Routine inspection, rated Good. This inspection gave the current rating.
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Around The Clock Care Agency compares in Surrey Heath
Measured against the 27 home care agencies registered in Surrey Heath.
- CQC rating
- Good. 13 of the 27 agencies (48%) are rated Good or Outstanding. Across Surrey the figure is 65%.
- Latest report
- 24 October 2018. 13 of the 27 agencies have published a newer inspection report since.
- Registered
- September 2017. One of the longer established agencies. 22 of the 27 registered more recently.
- Provider
- One service. Around The Clock Care Agency Ltd runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Surrey Heath.
The local picture: Surrey Heath
What the numbers say about home care in Surrey Heath, in Surrey.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Surrey | £28.00 to £36.40 an hour (Middle half of prices from 5 agencies. Median £36.00.) |
| What Surrey pays | £24.87 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 10,600. Rising to 12,300 by 2035, up 16%
- People aged 85 and over: 3,300. Rising to 4,900 by 2035, up 49%
- Living with dementia, aged 65 and over (estimate): 1,400. Rising to 1,800 by 2035, up 26%
- Dementia diagnosis rate: 73%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Agencies in the borough, last 12 months: 1 opened, 3 closed. 27 registered today.
- Choice of agencies: 217 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.9 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Around The Clock Care Agency
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 20 September 2017, so 9 years.
- Run by
- Around The Clock Care Agency Ltd, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Local care news in Surrey
- New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
- CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)
More local care news for Surrey
Common questions about Around The Clock Care Agency
Where is Around The Clock Care Agency located?
Around The Clock Care Agency is a home care agency based in Camberley, Surrey (GU15 3YL), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Around The Clock Care Agency provide?
Around The Clock Care Agency is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Around The Clock Care Agency's CQC rating?
Around The Clock Care Agency is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 24 October 2018. You can read the full CQC report from the link on this page.
Does Around The Clock Care Agency provide dementia care?
Yes. Around The Clock Care Agency supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Around The Clock Care Agency
Can they support someone living with dementia at home?
Yes. Yes. Around The Clock Care Agency is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Around The Clock Care Agency covers roughly 10 miles from Camberley.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Around The Clock Care Agency has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Around The Clock Care Agency. Actual fees depend on the room, the level of care and how it is funded.
Explore more
More home care in Camberley
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- Safi Care Services — CQC Good
- Allium Homecare — CQC Good
- Boyce Care — CQC Good
Browse all home care in Camberley.