Helping Hands Epsom

Helping Hands Epsom is a home care agency in Banstead, Surrey (SM7 1RN). It holds a CQC rating of Good.

About Helping Hands Epsom

Helping Hands Epsom is a home care agency based in Banstead, supporting people across this part of Surrey in their own homes. We visit older people and younger adults, including people living with dementia, people with a learning disability or who are autistic, and people with a physical disability. Most people would far rather stay where they are. Home holds routines, neighbours, belongings and a sense of running your own day, and giving all that up at once is a heavy price for getting a bit more help. So we build support around a life already in progress. That might be personal care and getting ready in the morning, prompting or giving medication, preparing meals, help to move safely about the house, or company and support to get out to appointments and the places someone likes to go. We take continuity seriously. Being helped with something personal by a stranger is hard enough once, let alone repeatedly, so we keep the same small group of care workers visiting the same people wherever the rota allows. It is also how changes get noticed early. Where someone is autistic or has a learning disability, predictability tends to matter most, so we keep visit times and staffing as steady as we can and explain changes in advance. Our most recent overall rating from the Care Quality Commission is good. We would rather hear a concern early than find out about it late, and we say so to every family we work with.

Care provided at Helping Hands Epsom

• Older person care
• Dementia care
• Learning disability and autism support
• Physical disability support
• Younger adults care

• Covers approximately 10 miles
• Last CQC inspection: 30 July 2026

Read the full inspection report on the CQC website.

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Common questions about Helping Hands Epsom

Where is Helping Hands Epsom located?

Helping Hands Epsom is a home care agency based in Banstead, Surrey (SM7 1RN), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Helping Hands Epsom provide?

Helping Hands Epsom is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.

What is Helping Hands Epsom's CQC rating?

Helping Hands Epsom is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 30 July 2026. You can read the full CQC report from the link on this page.

Does Helping Hands Epsom provide dementia care?

Yes. Helping Hands Epsom supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Helping Hands Epsom

Can they support someone living with dementia at home?

Yes. Yes. Helping Hands Epsom is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Helping Hands Epsom covers roughly 10 miles from Banstead.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the South East

Helping Hands Epsom has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.

• Home care (per hour): £29 to £35 per hour, typical range

Indicative figures for the South East, not a quote from Helping Hands Epsom. Actual fees depend on the room, the level of care and how it is funded.

More about the care at Helping Hands Epsom

Dementia Care at Helping Hands Epsom

Living well with dementia at home usually depends on familiar surroundings, steady routines and workers who know the person well enough to spot small changes early. The agency is registered with the CQC for dementia care and holds a good rating from its January 2019 inspection, though families should still ask detailed questions before committing. Useful areas to explore with Helping Hands include how workers are prepared to support someone who is distressed or confused, how they handle a person who may try to leave the house or become unsettled at dusk, and how visits are adjusted as the condition progresses. It is also worth asking how they liaise with the GP, memory service and family when needs change, and how medication is prompted or administered safely between calls.

Home Care at Helping Hands Epsom

Home care means support delivered in someone's own house or flat rather than a residential setting, and Helping Hands Epsom in Banstead is registered with the CQC as a domiciliary agency covering this part of Surrey. Visits can cover personal care, medication prompts, meals, mobility around the home and help to get out to appointments, with the length and frequency built around what someone actually needs. Indicative hourly rates across the South East fall roughly between £29 and £35, and Surrey County Council uses its own rate for funded packages. Ask how care plans are written and reviewed, how continuity of workers is handled, and what happens when a regular visitor is off. It is also sensible to check how the office is contacted out of hours and how changes in someone's condition are fed back to the family and GP.

Older Person Care at Helping Hands Epsom

Day to day support for an older person at home often blends personal care such as washing and dressing with prompting or giving medication, preparing meals and simple companionship, all shaped around what someone already does in their own week. Helping Hands Epsom is registered with the CQC for older person care, and typical home care rates across the South East sit at around £29 to £35 an hour, with Surrey County Council setting its own contribution for anyone eligible. Families weighing up the agency should ask how visits are scheduled through the morning and evening, whether the same small group of workers can be kept on the rota, and what happens if a call is running late. It is also worth asking how any night time or waking cover would be arranged, since standard visits do not usually stretch overnight.

Younger Adults at Helping Hands Epsom

Adults under 65 receiving care at home usually want support that fits around work, study, relationships and their own social life rather than a schedule built for older people. Helping Hands is registered by the CQC to support younger adults across this part of Surrey. Ask how visits flex around a working week, how workers are matched to someone closer to their own age or interests, and how goals around independence are tracked over time.

Learning Disability and Autism at Helping Hands Epsom

Support for autistic adults and adults with a learning disability works best when it is genuinely person centred, keeps routines and sensory needs in mind, and builds on independence rather than taking it over. Helping Hands is registered with the CQC for this group in Surrey, so ask how care plans are written with the person, how visit times and workers are kept predictable, and how reviews with Surrey County Council or the local integrated care board are handled.

Physical Disability at Helping Hands Epsom

Adults with a physical disability using home care often need reliable help with transfers, personal care, medication and getting out, alongside encouragement to keep doing what they can themselves. Helping Hands is registered with the CQC for physical disability support. Ask how workers are matched to any hoists, slings or other equipment already in the home, how moving and handling risks are assessed, and how the agency works with occupational therapy on adaptations.

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