Winsor Care Services
Winsor Care Services is a home care agency in Addlestone, Surrey (KT15 1QJ). It holds a CQC rating of Requires Improvement.
About Winsor Care Services
At Winsor Care, we provide home care support to people living in Addlestone and the surrounding areas of Surrey. Our work centres on helping individuals remain in the comfort and familiarity of their own homes, with support that is shaped around each person's own routines, preferences and needs. We work with a wide range of people, including older adults, younger adults, and those living with dementia, mental health conditions, physical disabilities, and visual or hearing impairments. We understand that no two people are the same, and we take time to get to know each person before care begins, so that the support we provide genuinely fits their life rather than the other way around. We are registered with the Care Quality Commission and we are open about the fact that our most recent inspection identified areas where we need to improve. We take that seriously. We are actively working through the feedback we received and making real changes to how we operate, how we monitor quality, and how we keep the people we support at the centre of everything we do. We believe in being straightforward with people rather than offering reassurances that do not reflect reality. What we can say is that the people who work for Winsor Care genuinely care about the individuals they support. They show up consistently, they listen, and they work hard to make a positive difference to daily life. That matters enormously to the people we support and to their families. If you are exploring home care options for yourself or someone close to you, we would welcome the chance to have an honest conversation about how we might be able to help. We are based in Addlestone and are happy to discuss your situation without any obligation.
Care provided at Winsor Care Services
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 11 June 2024
Read the full inspection report on the CQC website.
How Winsor Care Services compares in Runnymede
Measured against the 32 home care agencies registered in Runnymede.
- CQC rating
- Requires improvement. 19 of the 32 agencies (59%) are rated Good or Outstanding. Across Surrey the figure is 65%.
- Latest report
- 11 June 2024. 3 of the 32 agencies have published a newer inspection report since.
- Registered
- November 2017. One of the longer established agencies. 24 of the 32 registered more recently.
- Provider
- One service. Winsor Care Services Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Runnymede.
The local picture: Runnymede
What the numbers say about home care in Runnymede, in Surrey.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Surrey | £28.00 to £36.40 an hour (Middle half of prices from 5 agencies. Median £36.00.) |
| What Surrey pays | £24.87 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 8,500. Rising to 9,700 by 2035, up 14%
- People aged 85 and over: 2,500. Rising to 3,500 by 2035, up 39%
- Living with dementia, aged 65 and over (estimate): 1,100. Rising to 1,400 by 2035, up 21%
- Dementia diagnosis rate: 58%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Agencies in the borough, last 12 months: 0 opened, 1 closed. 29 registered today.
- Choice of agencies: 332 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.4 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Winsor Care Services
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 3 November 2017, so 8 years.
- Run by
- Winsor Care Services Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Local care news in Surrey
- New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
- CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)
More local care news for Surrey
Common questions about Winsor Care Services
Where is Winsor Care Services located?
Winsor Care Services is a home care agency based in Addlestone, Surrey (KT15 1QJ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Winsor Care Services provide?
Winsor Care Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Winsor Care Services's CQC rating?
Winsor Care Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 11 June 2024. You can read the full CQC report from the link on this page.
Does Winsor Care Services provide dementia care?
Yes. Winsor Care Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Winsor Care Services
Can they support someone living with dementia at home?
Yes. Yes. Winsor Care Services is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Winsor Care Services covers roughly 10 miles from Addlestone.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Winsor Care Services has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Winsor Care Services. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Winsor Care Services
Dementia Care at Winsor Care Services
Quality dementia support at home tends to rely on predictable routines, a small consistent team who learn how a person communicates, and calm unhurried visits that reduce confusion rather than add to it. Winsor Care Services is registered to provide personal care for people living with dementia in their own homes around Addlestone. Because the delivery of that care is not something a public listing can verify, families should ask directly how workers are trained in dementia, how they respond when someone becomes distressed or resistant to personal care, and what happens if a person begins to wander or leave the house unsafely. It is also worth asking how the plan is reviewed as needs change, and how the agency works with GPs, memory services and family carers. Typical South East home care rates sit between £29 and £35 an hour.
Home Care at Winsor Care Services
Home care is designed for people who want to stay in their own house rather than move into a residential setting, with visits arranged around personal routines, from short calls for medication and breakfast through to longer sessions covering personal care, meals and companionship. Winsor Care Services in Addlestone is registered with the Care Quality Commission to deliver personal care in the home across the surrounding parts of Surrey. Its most recent inspection, in June 2024, resulted in an overall rating of requires improvement, and the agency itself acknowledges this openly and says it is working through the feedback. Families considering the service should ask how visits are rostered, how lateness or missed calls are handled, and how concerns are logged and responded to. Private hourly rates in the South East generally fall between £29 and £35, while council funded hours through Surrey are usually paid at a lower agreed figure.
Older Person Care at Winsor Care Services
Day to day home care for older people usually covers help with washing and dressing, prompts or support with medication, meal preparation, light housework and the companionship that keeps someone feeling connected rather than isolated at home. Winsor Care Services is registered with the Care Quality Commission to provide personal care to older adults in Addlestone and nearby parts of Surrey. Before agreeing a package, families should ask how morning and evening visits are scheduled, whether the same small group of workers attends each week, and how continuity is protected when someone is on leave. It is also worth asking whether any overnight or waking night support is offered, or whether cover ends in the early evening. Hourly rates across the South East typically sit between £29 and £35, with Surrey County Council funded visits often paid at a lower agreed rate.
Mental Health at Winsor Care Services
Adults living with mental health conditions often do best when days follow a steady rhythm, when the same familiar workers turn up, and when support is offered without judgement. Winsor Care Services is registered to provide personal care to adults with mental health needs in and around Addlestone. Families should ask what experience staff have in this area, how the service coordinates with community mental health teams, and what happens outside office hours if someone becomes unwell or is in crisis.
Visual and Hearing Impairment at Winsor Care Services
Practical support for someone with sight or hearing loss often comes down to small consistent habits, such as announcing arrivals, facing the person when speaking, keeping walkways clear and respecting where items are placed. Winsor Care is registered to support adults with visual or hearing impairment in their own homes. Families should ask how workers are briefed on a person's specific needs, whether written information can be provided in larger print, and how communication is handled if the person uses hearing aids or lipreading.
Younger Adults at Winsor Care Services
Being under 65 and needing care at home brings different priorities, from keeping up with work, study, hobbies or friendships to being spoken to as a peer rather than treated as frail. Winsor Care Services is registered to support younger adults in Addlestone alongside its work with older people. Families and individuals should ask how visits are shaped around a younger person's own timetable and goals, and how workers are matched to make that support feel appropriate rather than generic.
Physical Disability at Winsor Care Services
Support for adults with a physical disability at home can include help with transfers, personal care, continence needs and using equipment such as hoists or mobility aids, alongside practical tasks that make independent living possible. Winsor Care Services is registered to provide this type of care across Addlestone and nearby Surrey. Ask whether workers are trained and comfortable with any specific equipment already in the home, how moving and handling risks are assessed, and how care is adjusted if mobility changes over time.
Explore more
More home care in Addlestone
- Tendacare — CQC Outstanding
- Bluebird Care (Elmbridge & Runnymede) — CQC Good
- Caremaid Services — CQC Good
- Safi Care Services — CQC Good
- Allium Homecare — CQC Good
- Boyce Care — CQC Good
Browse all home care in Addlestone.