West STSS (Short Term Support Service)

West STSS (Short Term Support Service) is a home care agency in Hexham, Northumberland (NE46 1HN). It holds a CQC rating of Outstanding.

About West STSS (Short Term Support Service)

West STSS is the short term support service based in Hexham, Northumberland, and we provide care and support to people in their own homes for a defined period rather than indefinitely. That focus shapes everything we do. People usually come to us at a point of change. Someone has come out of hospital and is not yet steady on their feet. A condition has flared and daily life has become harder for a while. A family carer needs cover. Our purpose is to be there properly through that period, help the person regain what they can, and step back when the support is no longer needed. Doing ourselves out of a job is very often the right outcome, and we say so openly at the start. Our visits cover the practical ground of home care: help with washing and dressing, prompting and support with medication, preparing meals and drinks, getting about the house safely, and the small household tasks that pile up when someone is unwell. We also spend time on confidence, because after a fall or a hospital stay it is often nerve that needs rebuilding as much as strength. We work closely with therapists, district nurses, social workers and hospital teams across Northumberland, and we feed back honestly about how someone is managing, including when we think longer term support is going to be needed. If you are arranging support for yourself or for a relative in the Hexham area, please contact us and we will explain clearly what we can offer.

Read the full inspection report on the CQC website.

Common questions about West STSS (Short Term Support Service)

Where is West STSS (Short Term Support Service) located?

West STSS (Short Term Support Service) is a home care agency based in Hexham, Northumberland (NE46 1HN), providing care to people in their own homes within approximately 10 miles of the area.

What is West STSS (Short Term Support Service)'s CQC rating?

West STSS (Short Term Support Service) is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 5 September 2023. You can read the full CQC report from the link on this page.

Questions families ask about West STSS (Short Term Support Service)

Can they support someone living with dementia at home?

No. West STSS (Short Term Support Service) Hexham does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. West STSS (Short Term Support Service) Hexham covers roughly 10 miles from Hexham.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the North East

West STSS (Short Term Support Service) Hexham has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.

Indicative figures for the North East, not a quote from West STSS (Short Term Support Service) Hexham. Actual fees depend on the room, the level of care and how it is funded.

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