Home Care in Hexham
Hexham has 4 CQC registered home care agencies. 1 is rated Good, 1 Outstanding, and 2 have not yet been rated. 2 of the 4 were last inspected more than three years ago.
Source: Care Quality Commission register, kept up to date as ratings change.
Hexham at a glance
What the local numbers say about home care in Hexham, to help you judge the options below.
- Hourly care visits, England: £25.00 to £34.90 an hour. Middle half of prices from 102 agencies.
- People aged 75 and over: 45,100. Rising to 56,100 by 2035, up 25%
- Living with dementia, aged 65 and over (estimate): 5,800. Rising to 7,600 by 2035, up 31%
- People aged 85 and over: 11,000. Rising to 17,500 by 2035, up 59%
- Dementia diagnosis rate: 62%. The NHS ambition is 67%.
- Agencies in the borough, last 12 months: 2 opened, 0 closed. 39 registered today.
- Choice of agencies: 29 within 10 miles. In a typical neighbourhood. The nearest is about 1 miles away (1.1 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, CQC register), published care home prices, council planning records.
Choosing a home care agency in Hexham and what to look for
Care at home is arranged visit by visit, so a package can start with one short call each morning and grow into several a day as needs change. Four agencies are registered to provide it in Hexham, and their inspection records are more varied than the small number might suggest.
How the ratings sit across the four
West STSS (Short Term Support Service) Hexham holds a rating of Outstanding, which is uncommon and worth reading about properly rather than taking at face value. Helping Hands - West Northumberland is rated Good. Unity Health Care Solutions and Deneholme Care Centre have not yet been rated. An absent rating is not an adverse one, but it leaves no inspector's account to draw on, so the questions you put to those agencies carry more weight.
The questions that tell you most
Continuity is what families raise more than anything else, so ask how many different carers are likely to visit in a fortnight and whether you will meet them beforehand. Ask how sickness and annual leave are covered, how far a call can slip from its agreed time before anyone lets you know, and who answers the telephone outside office hours. Check how medicines are prompted, given and recorded, and how often the care plan is reviewed as circumstances shift.
Practical checks worth making
Ask whether the agency has capacity in the part of Hexham where the person lives, since travel between calls shapes how reliable the timings turn out to be. Find out how staff are trained and supervised, particularly on moving someone safely and on noticing when a condition is worsening. Ask for the written care plan and the schedule of charges in advance rather than on the first morning.
Arranging care and working out who pays
The care needs assessment
Any adult who appears to need help with daily living is entitled to a free care needs assessment, and a relative can request one on their behalf. Northumberland County Council carries out that assessment for people living in Hexham, decides which needs are eligible, and records how they should be met. Anyone giving unpaid care to a family member can also ask for a separate assessment of their own needs.
Funding and how charges are worked out
A financial assessment follows and looks at income and capital in order to decide whether the council contributes, whether the person receiving care meets the cost, or whether the two share it. The value of the house someone lives in is not counted where care is delivered there. Home care is charged by the hour or by the visit, so the weekly figure rises with the length and frequency of calls. A direct payment is an option for some people, allowing them to buy support from an agency of their own choosing.
4 home care in Hexham
- West STSS (Short Term Support Service) · Dene Park House, Hexham, Northumberland, NE46 1HN
Home care · CQC Outstanding · Run by Northumberland County Council
West STSS is the short term support service based in Hexham, Northumberland, and we provide care and support to people in their own homes for a defined period rather than indefinitely. That focus shapes everything we do. People usually... - Unity Health Care Solutions · 5A/6 Mallan House, Hexham, Northumberland, NE46 4DQ
Home care · Run by Unity Health Care Solutions Ltd
Unity Health Care Solutions supports people in their own homes in Hexham and across the surrounding parts of Northumberland. We work with older people and younger adults, including those living with dementia, adults with a learning...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults, Alcohol / Drug Misuse - Helping Hands - West · St Matthews House, Hexham, Northumberland, NE46 3PU
Home care · CQC Good · Run by HH Community Care Limited
We at Helping Hands West Northumberland are proud to offer trusted home care across Hexham and the surrounding communities, supporting people to live well in the place they know and love most: their own home. Our team brings compassionate,...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults, Eating Disorders, Alcohol / Drug Misuse - Deneholme Care Centre · The Dene, Hexham, Northumberland, NE47 9PX
Care home · Home care · Run by Deneholme Care Centre Ltd
We are Deneholme Care Centre in Hexham, Northumberland. We support older people and younger adults, including people living with dementia, adults with learning disabilities and autistic adults, and people with a physical disability. We...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Physical Disability, Younger Adults, Respite Care
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, England Middle half of prices from 102 agencies. Median £31.00. Shown for England because too few Northumberland agencies publish a rate. | £25.00 to £34.90 an hour |
| What Northumberland pays Average hourly rate, October 2026. | £28.24 an hour |
| Homecare Association minimum price 2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum. | £34.42 an hour |
| Live in care, England Middle half of prices from 62 agencies. Median £1,455. | £1,250 to £1,668 a week |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price. Powered by Orrery Intelligence.
Inspected most recently
- Unity Health Care Solutions, 9 February 2025, Not yet rated
- West STSS (Short Term Support Service) Hexham, 5 September 2023, Outstanding
- Helping Hands - West Northumberland, 24 February 2023, Good
Longest since a report
- Helping Hands - West Northumberland, 24 February 2023, Good
- West STSS (Short Term Support Service) Hexham, 5 September 2023, Outstanding
- Unity Health Care Solutions, 9 February 2025, Not yet rated
Frequently asked questions about home care in Hexham
How many home care agencies are there in Hexham?
Hexham has 4 CQC registered home care agencies: 1 Outstanding, 1 Good, 2 not yet rated. Counts come from the CQC register and are kept up to date as ratings change.
How much does home care cost in Hexham?
Hourly care visits, England: £25.00 to £34.90 an hour. Middle half of prices from 102 agencies. Median £31.00. Shown for England because too few Northumberland agencies publish a rate. Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
Which home care agencies in Hexham were inspected most recently?
Unity Health Care Solutions (9 February 2025), West STSS (Short Term Support Service) Hexham (5 September 2023) and Helping Hands - West Northumberland (24 February 2023) have the most recent CQC reports.