Home Care in Billingham
Billingham has 3 CQC registered home care agencies. 2 are rated Good, and 1 has not yet been rated. 1 of the 3 was last inspected more than three years ago.
Source: Care Quality Commission register, kept up to date as ratings change.
Billingham at a glance
What the local numbers say about home care in Billingham, to help you judge the options below.
- Hourly care visits, England: £25.00 to £34.90 an hour. Middle half of prices from 102 agencies.
- People aged 75 and over: 19,500. Rising to 24,100 by 2035, up 23%
- Living with dementia, aged 65 and over (estimate): 2,500. Rising to 3,200 by 2035, up 27%
- People aged 85 and over: 4,900. Rising to 7,100 by 2035, up 46%
- Dementia diagnosis rate: 74%. The NHS ambition is 67%.
- Agencies in the borough, last 12 months: 0 opened, 2 closed. 37 registered today.
- Choice of agencies: 89 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.8 miles).
- Compared with the rest of Stockton-on-Tees: Fewer agencies. Stockton-on-Tees has fewer agencies than average for the size of its older population.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, CQC register), published care home prices, council planning records.
Choosing A Home Care Agency In Billingham And What To Look For
Home care is bought by the visit rather than by the room, so the things that matter are continuity, timing and whether the agency can genuinely staff the calls it has agreed to. Two of the three providers listed here hold a Good rating and one has not yet been rated, so the reports take you only part of the way and the questions you ask will do the rest.
Continuity And Timekeeping
Ask how often the same carer would come across a typical week of visits, because a rota of familiar faces matters enormously to someone being helped to wash and dress. Ask what the agency does when a carer calls in sick, how late a visit has to be before the office rings to say so, and whether the same carer covers weekends. Find out the shortest visit the agency will accept, as a fifteen minute call is rarely enough for personal care, and ask whether travel time between clients is paid, since unpaid travel is a reliable predictor of rushed and late visits.
The Care Plan And How It Is Reviewed
Ask to see a sample care plan and check that it describes how a person likes things done rather than simply listing tasks. Establish who writes it, how soon it is reviewed after care begins and what happens if needs change between reviews. Ask how medicines are handled and recorded, how the agency raises a concern about someone's health, and whether notes are kept in the home where a family can read them. For an agency not yet rated, ask how long it has been operating and request references.
Arranging Home Care And Covering The Cost
Getting An Assessment
An assessment of need is the usual first step and worth requesting even where a family intends to fund care itself, because it describes independently how much support is required and at what times of day. One can be arranged through Stockton-on-Tees Borough Council Adult Social Care, which holds the statutory duty to assess anyone appearing to need care and support and to arrange funded help for those who qualify. A financial assessment follows separately, looking at income and savings. An unpaid carer can request an assessment of their own needs alongside it.
What Home Care Costs
Home care is usually charged by the hour or by the visit, with higher rates at weekends and on bank holidays, so ask each agency for its rate card in writing and check how a shorter call is billed. Where the council arranges support it may provide the care itself or offer a direct payment, which lets a family buy from an agency of its own choosing. A financial assessment decides what the person contributes, and unlike residential care the value of the home a person still lives in is not counted. Ask too what notice period applies if you decide to change agency.
3 home care in Billingham
- XHale Living · 115 Whitehouse Road, Billingham, Stockton-on-Tees, TS22 5DG
Home care · Run by XHale Living Ltd
We at XHale Living are proud to provide compassionate home care across Billingham and the wider Stockton-on-Tees area, supporting people to live well and independently in the place they know best: their own home. Operating throughout...
Specialisms: Learning Disability / Autism, Physical Disability, Younger Adults - Comfort Call-Stockton · Suites 505 & 506 Belasis Business Centre, Billingham, Stockton-on-Tees, TS23 4EA
Home care · CQC Good · Run by Comfort Call Limited
At Comfort Call in Billingham, Stockton-on-Tees, we provide home care support to people across our local community who want to remain living independently in their own homes. We work with older adults, younger adults, and people with a...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults, Alcohol / Drug Misuse - AAA Homecare – & Stockton · 1-2 Teesdale Parade, Billingham, Stockton-on-Tees, TS23 1NA
Home care · CQC Good · Run by AAA Homecare Limited
AAA Homecare supports adults in their own homes in Billingham, Stockton on Tees and the surrounding area. We work with older people and younger adults, people living with dementia, people managing mental health conditions, people with...
Specialisms: Older Person Care, Dementia Care, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults, Eating Disorders, Alcohol / Drug Misuse
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, England Middle half of prices from 102 agencies. Median £31.00. Shown for England because too few Stockton-on-Tees agencies publish a rate. | £25.00 to £34.90 an hour |
| What Stockton-on-Tees pays Average hourly rate, October 2026. | £22.88 an hour |
| Homecare Association minimum price 2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum. | £34.42 an hour |
| Live in care, England Middle half of prices from 62 agencies. Median £1,455. | £1,250 to £1,668 a week |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price. Powered by Orrery Intelligence.
Inspected most recently
- AAA Homecare Limited – Billingham & Stockton, 16 October 2024, Good
- Comfort Call-Stockton, 19 May 2021, Good
Longest since a report
- Comfort Call-Stockton, 19 May 2021, Good
- AAA Homecare Limited – Billingham & Stockton, 16 October 2024, Good
Frequently asked questions about home care in Billingham
How many home care agencies are there in Billingham?
Billingham has 3 CQC registered home care agencies: 2 Good, 1 not yet rated. Counts come from the CQC register and are kept up to date as ratings change.
How much does home care cost in Billingham?
Hourly care visits, England: £25.00 to £34.90 an hour. Middle half of prices from 102 agencies. Median £31.00. Shown for England because too few Stockton-on-Tees agencies publish a rate. Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
Which home care agencies in Billingham were inspected most recently?
AAA Homecare Limited – Billingham & Stockton (16 October 2024) and Comfort Call-Stockton (19 May 2021) have the most recent CQC reports.