Home Care in Hartlepool
Hartlepool has 10 CQC registered home care agencies. 10 are rated Good. 6 of the 10 were last inspected more than three years ago.
Source: Care Quality Commission register, kept up to date as ratings change.
Hartlepool at a glance
What the numbers say about home care in Hartlepool.
- Hourly care visits, England: £25.00 to £34.90 an hour. Middle half of prices from 102 agencies.
- People aged 75 and over: 9,300. Rising to 11,300 by 2035, up 21%
- Living with dementia, aged 65 and over (estimate): 1,200. Rising to 1,500 by 2035, up 25%
- People aged 85 and over: 2,400. Rising to 3,300 by 2035, up 38%
- Dementia diagnosis rate: 76%. The NHS ambition is 67%.
- Agencies in Hartlepool, last 12 months: 1 opened, 0 closed
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, CQC register), published care home prices, council planning records.
Planning and Paying for Home Care in Hartlepool
Starting with a care needs assessment
An assessment turns a general worry into a written record of what help is actually needed, which is why it belongs at the start. Hartlepool Borough Council Adult Social Care carries out that assessment and decides what funded support should follow from it. There is no charge, no means test applies to the assessment itself, and a relative or advocate may request one on someone else's behalf. The assessor looks at washing, dressing, medication, meals, mobility and safety around the house, then sets out a support plan describing how many visits are required and how long each should last.
Who pays for the visits
A financial assessment then considers capital and income to establish the contribution. Savings above the national upper capital limit usually mean the care is arranged and paid for privately, while savings below it bring support from the authority towards the cost. Funded packages are often offered as a direct payment, which allows the person to choose their own agency rather than accept one allocated to them. Attendance Allowance sits outside the means test altogether and can be claimed alongside a funded package.
How agencies charge
Home care is priced by the visit rather than by the week, so the weekly total depends on the number of calls and how long each lasts. Rates commonly rise at weekends and on bank holidays, and travel time may be included or billed separately. Ask for the hourly rate in writing, along with the minimum visit length, the notice period for cancelling a call and how often prices are reviewed. Comparing agencies on the cost of a realistic week rather than a single hour gives a far more honest picture.
Choosing a Home Care Agency in Hartlepool and What to Check
What a uniform set of ratings means
All ten agencies listed hold a Good rating, among them Care Link Northern, Direct Care and Support Team, Elite Home Care Service, Gainford House, Vestra Homecare Hartlepool and the two Dale Care services. Eezz Staffing, Pathways to Independance and Voyage complete the list. A clean sweep of Good ratings is reassuring, but it means the grade cannot separate one agency from another. Read the individual reports instead, paying attention to what inspectors said about staffing, timekeeping and how complaints were handled.
Continuity above everything
The difference families notice most is whether the same faces keep arriving. Ask how many different carers a person is likely to see over a fortnight, whether a regular team is assigned and how handovers are managed when a carer leaves. Ask what happens when someone is off sick, how late a visit can run before the office telephones, and what follows a missed call. An agency that answers these plainly has usually thought them through already.
Practical checks before committing
Meet the coordinator who would manage the rota and ask to be introduced to the carers who would actually attend. Ask who answers the telephone out of hours and how quickly a package can be increased if health declines. Agree visit times in writing rather than in conversation, since a call that drifts by an hour matters a great deal when medication is involved. Review the arrangement after a few weeks and do not hesitate to change agency if the fit is wrong.
10 home care in Hartlepool
- Care Link Northern · 57 Cliffton Avenue, Hartlepool, Hartlepool, TS26 9QW
Home care · CQC Good · Run by Care Link Northern Limited
Care Link Northern provides care and support in people's own homes across Hartlepool. We work with older adults, people living with dementia, adults with learning disabilities, autistic adults, and people managing mental health conditions....
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health - Dale Care - and Middlesbrough Home Care · Training & Enterprise House, Hartlepool, Hartlepool, TS24 7BY
Home care · CQC Good · Run by Dale Care Limited
We are the Dale Care team covering Hartlepool and Middlesbrough, providing care and support to people in their own homes across both areas. We visit older people and younger adults. Support may cover personal care, help with medication,...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults - Dale Care - Extra Cares · Laurel Gardens, Hartlepool, Hartlepool, TS25 4NZ
Home care · CQC Good · Run by Dale Care Limited
At Dale Care Hartlepool Extra Care, we provide home care support to people living in and around Hartlepool, helping individuals maintain their independence and live well in their own homes. We work with a wide range of people, including...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Younger Adults - Direct Care and Support Team · Level 1, Hartlepool, Hartlepool, TS24 9AH
Home care · CQC Good · Run by Hartlepool Borough Council
We at Direct Care and Support Team are proud to provide compassionate home care across Hartlepool and the surrounding North East community, supporting people to live safely and comfortably in the place they know best: their own home. As a...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults, Alcohol / Drug Misuse - Eezz Staffing · Room 7, Hartlepool, Hartlepool, TS24 7QT
Home care · CQC Good · Run by Eezz Staffing Ltd
Eezz Staffing provides care in people's own homes across Hartlepool. We support older people and younger adults who need help to manage at home, and the aim is always the same: enough support to keep life going comfortably, and not so much...
Specialisms: Older Person Care, Younger Adults - Elite Home Care Service · Office 3B, Hartlepool, Hartlepool, TS24 0BW
Home care · CQC Good · Run by Elite Home Care Service Limited
We are Elite Home Care, and we support people in their own homes across Hartlepool. Staying at home is what most people want, and our job is to make that workable for as long as it sensibly can be, with support that changes as needs change...
Specialisms: Older Person Care, Dementia Care, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults, Eating Disorders - Gainford House · Gainford Street, Hartlepool, Hartlepool, TS26 9DX
Home care · CQC Good · Run by Home Group Limited
We at Gainford House are proud to provide compassionate home care across Hartlepool, supporting adults in the comfort and familiarity of their own homes throughout the local community and wider TS postcode area. Being based in Hartlepool...
Specialisms: Learning Disability / Autism, Mental Health, Physical Disability - Pathways to Independance · Unit 9&10, Hartlepool, Hartlepool, TS25 1PD
Home care · CQC Good · Run by Springfield Home Care Services Limited
Pathways to Independance provides support to adults in their own homes in Hartlepool and the surrounding area. We work with younger adults, adults with learning disabilities and autism, people managing mental health conditions, people with...
Specialisms: Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults - Vestra Homecare · Unit 19, Hartlepool, Hartlepool, TS24 8EY
Home care · CQC Good · Run by Vestra Homecare Limited
Vestra Homecare Hartlepool provides care and support in people's own homes across the town. Our purpose is to make home a place where somebody can be properly looked after, so that moving elsewhere remains a choice rather than an...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults, Alcohol / Drug Misuse - Voyage (DCA) (North 3) · Hartlepool Innovation Centre, Hartlepool, Hartlepool, TS25 5TG
Home care · CQC Good · Run by Voyage 1 Limited
Voyage DCA North 3 provides care and support in people's own homes across Hartlepool and the surrounding area. We work with adults with learning disabilities and autistic adults, people living with mental health conditions, people with...
Specialisms: Older Person Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, England Middle half of prices from 102 agencies. Median £31.00. Shown for England because too few Hartlepool agencies publish a rate. | £25.00 to £34.90 an hour |
| What Hartlepool pays Average hourly rate, October 2026. | £22.97 an hour |
| Homecare Association minimum price 2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum. | £34.42 an hour |
| Live in care, England Middle half of prices from 62 agencies. Median £1,455. | £1,250 to £1,668 a week |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price. Powered by Orrery Intelligence.
Inspected most recently
- Elite Home Care Service Limited, 22 June 2026, Good
- Eezz Staffing, 13 April 2026, Good
- Vestra Homecare Hartlepool, 12 December 2025, Good
Longest since a report
- Dale Care - Hartlepool Extra Cares, 13 February 2019, Good
- Pathways to Independance, 4 June 2019, Good
- Dale Care - Hartlepool and Middlesbrough Home Care, 19 September 2019, Good
Frequently asked questions about home care in Hartlepool
How many home care agencies are there in Hartlepool?
Hartlepool has 10 CQC registered home care agencies: 10 Good. Counts come from the CQC register and are kept up to date as ratings change.
How much does home care cost in Hartlepool?
Hourly care visits, England: £25.00 to £34.90 an hour. Middle half of prices from 102 agencies. Median £31.00. Shown for England because too few Hartlepool agencies publish a rate. Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
Which home care agencies in Hartlepool were inspected most recently?
Elite Home Care Service Limited (22 June 2026), Eezz Staffing (13 April 2026) and Vestra Homecare Hartlepool (12 December 2025) have the most recent CQC reports.