Home Care in Ashby-de-la-zouch

Ashby-de-la-zouch has 3 CQC registered home care agencies. 1 is rated Good, 2 Requires improvement. All 3 were last inspected more than three years ago.

Source: Care Quality Commission register, kept up to date as ratings change.

What Home Care in Ashby-de-la-zouch Involves and What to Look For

When most of the list has been told to improve

Two of these three agencies have been asked to improve, so the reports deserve a careful read rather than a glance. New Hope Care Leicester and Caring Hands (Domiciliary Care) Ltd. are both rated Requires Improvement, so look at the specific areas inspectors raised, then ask each manager what has changed, when it changed and what evidence there is for it. Springfield holds a Good rating, and its report will name its own strengths. Check how recently each inspection took place, since a judgement can be a few years old and a service may now be in a different position.

The practical questions about visits

Ask how long each call lasts, how many carers would come in a week and whether a small regular team can be promised rather than whoever is free. Ask what happens when a carer is ill or delayed, how a missed visit is picked up and who answers the telephone at night and at weekends. Ask how the care plan is written and reviewed, and how medicines, meals and personal care are recorded at each visit. Ask finally how carers are supervised in people's homes, because that is where the quality of visiting care is decided.

Getting an Assessment and Funding Care at Home

Asking for a care needs assessment

Anyone who may need support at home can ask for an assessment of need, free of charge and whatever their savings. It records how someone manages washing, dressing, medication, meals, mobility and safety, and it forms the basis of any funded support. Requests go to Leicestershire County Council Adult Social Care, which carries out the assessment and arranges the financial assessment that follows. If you provide the care yourself, ask for a carer's assessment at the same time, since it considers the help you need in order to keep going.

What home care costs

Visiting care is usually charged by the hour or by the visit, with higher rates at weekends and on bank holidays, and some agencies set a minimum call length. Where the financial assessment shows capital below the national threshold, the council may fund an agreed package, either by arranging it or through a direct payment that lets the person choose their own agency. Above that threshold, care is paid for privately. Ask for the rates in writing, with any travel charges, notice periods and the terms for changing visits.

Home Care near Ashby-de-la-zouch

• Swadlincote
• Coalville
• Burton-on-trent