New Hope Care Leicester

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About Us

We at New Hope Care Leicester are proud to offer compassionate home care across Ashby de la Zouch and the wider Leicestershire community, supporting individuals to live safely and comfortably in the place they know best: their own home.

Being a home care agency rather than a residential setting, our work takes place within the familiar surroundings of each person we support. From our base in the LE postcode area, our team travels across Ashby de la Zouch and neighbouring communities in the East Midlands, bringing personalised care directly to people's doorsteps. This means residents can continue to enjoy their own routines, gardens, neighbourhoods, and cherished belongings, whilst receiving the practical and emotional support they need to maintain independence and wellbeing.

Our specialisms reflect the diverse needs of the people we care for. We provide dedicated older person care and dementia care, offering gentle, patient assistance that helps individuals navigate daily life with confidence and dignity. For those living with a learning disability or autism, we focus on person centred approaches that respect individual preferences, communication styles, and goals. We also support adults experiencing mental health challenges, physical disability, and visual or hearing impairment, tailoring our approach so that every person feels genuinely understood.

Beyond this, we extend our care to younger adults, and to individuals coping with eating disorders or recovering from alcohol and drug misuse. In practice, this breadth means families can trust that our team is experienced in responding to complex, changing, and deeply personal circumstances. Whether the need is companionship, help with personal care, medication support, or simply a reassuring presence during difficult moments, we aim to be a steady and trusted part of each household we visit.

Regarding our regulatory position, our most recent Care Quality Commission inspection resulted in an overall rating of Requires Improvement. Within that inspection, we were rated Good for being Safe and Good for being Caring, which reflects the warmth, kindness, and safety our team strives to provide every day. We were rated Requires Improvement in the Effective, Responsive, and Well led domains, and we take this feedback seriously. We are committed to strengthening these areas so that the quality of leadership, responsiveness, and effectiveness matches the compassion our team brings to every visit. Transparency matters to us, and we believe families deserve a clear picture as they make important decisions about care.

If you are exploring home care options for a loved one in Ashby de la Zouch or the surrounding Leicestershire area, we warmly invite you to get in touch. Choosing support at home is a deeply personal decision, and we are here to answer your questions, listen to your concerns, and help you consider whether our approach might be the right fit for your family. Whatever path you choose, we wish you reassurance, clarity, and confidence as you take the next step.

Common questions about New Hope Care Leicester

Where is New Hope Care Leicester located?

New Hope Care Leicester is a home care agency based in Ashby-de-la-zouch, Leicestershire (LE65 1AN), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does New Hope Care Leicester provide?

New Hope Care Leicester is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is New Hope Care Leicester's CQC rating?

New Hope Care Leicester is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 21 January 2020. You can read the full CQC report from the link on this page.

Does New Hope Care Leicester provide dementia care?

Yes. New Hope Care Leicester supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Ashby-de-la-zouch

This agency provides care within approximately 10 miles of their Ashby-de-la-zouch office. Radius is approximate — claim to update

Contact New Hope Care Leicester

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Eating Disorders: Sensitive, structured support around nutrition and mealtimes for people with an eating disorder.
  • Alcohol / Drug Misuse: Supportive care for people in recovery from alcohol or drug dependency.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 21 January 2020
  • Report published: 21 January 2020

Overall: Requires Improvement

  • Safe: Good
  • Effective: Requires Improvement
  • Caring: Good
  • Responsive: Requires Improvement
  • Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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