Florence House

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About Us

Florence House is a residential care home in Newcastle Under Lyme, Staffordshire. We support older people and younger adults, including people living with dementia or with mental ill health, people with a physical disability and people with a visual or hearing impairment. We also offer respite stays.

We run the home as a household. Residents keep their own routines and their own things around them, choose how they spend the day and what they eat, and are helped with washing, dressing, medication and getting about in the way that suits them.

Supporting a mixed group works when everybody is treated as an individual. Some people want quiet and routine, others want company and activity, and both are entirely reasonable ways to live. For people living with dementia, our team relies on knowing the person, their history and the things that reassure them. For those with a sensory impairment, we think carefully about lighting, sound and how we approach somebody.

Families are welcome here at any reasonable time and we keep in touch with them honestly rather than waiting for a crisis.

Our most recent overall rating from the Care Quality Commission is good.

If you are looking at residential care locally, please arrange to visit, meet the team and take your time over the decision.

Common questions about Florence House

Where is Florence House located?

Florence House is a residential care home in Newcastle Under Lyme, Staffordshire, ST5 0AE. You can view its exact location and get directions from the map on this page.

What type of care does Florence House provide?

Florence House is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Florence House's CQC rating?

Florence House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 14 May 2022. You can read the full CQC report from the link on this page.

Does Florence House provide dementia care?

Yes. Florence House supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Florence House offer respite or short-term care?

Yes. Florence House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Florence House

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Florence House

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Florence House is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. Florence House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Florence House offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. Florence House supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Take these with you

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 14 May 2022
  • Report published: 14 May 2022

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the West Midlands

Florence House has not published its fees yet. These are typical weekly fees for the West Midlands, so you know roughly what to expect before you call.

Indicative figures for the West Midlands, not a quote from Florence House. Actual fees depend on the room, the level of care and how it is funded.

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