Choices Housing Association - 103 Heath Street
- Unclaimed Profile
- Older Person Care
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
- Respite Care
- CQC: Outstanding
- Care Home
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About Us
103 Heath Street is a care home in Newcastle under Lyme, run by Choices Housing Association. We provide residential care for adults with a learning disability and autistic adults, including people with a physical disability and people with a visual or hearing impairment, and we support both younger adults and older people. Respite stays are available alongside permanent places.
Our most recent overall rating from the Care Quality Commission is outstanding. We are pleased with that and cautious about it, because the standard is far easier to reach than to hold and the quickest way to lose it is to start quoting it at people.
What gets us there is not complicated. People here have a genuine say over an ordinary week, and staff who know them properly rather than in outline. Communication taken seriously, so that where somebody does not use speech we learn how they tell us things. Routines that hold steady, and changes explained well in advance.
Families and social workers considering a placement are welcome to visit, meet the people living here and ask us whatever they need to.
Common questions about Choices Housing Association - 103 Heath Street
Where is Choices Housing Association - 103 Heath Street located?
Choices Housing Association - 103 Heath Street is a residential care home in Newcastle Under Lyme, Staffordshire, ST5 7ND. You can view its exact location and get directions from the map on this page.
What type of care does Choices Housing Association - 103 Heath Street provide?
Choices Housing Association - 103 Heath Street is registered to provide residential personal care, with support that includes Older person care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care, Respite care. The full list of services is shown on this page.
What is Choices Housing Association - 103 Heath Street's CQC rating?
Choices Housing Association - 103 Heath Street is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 8 April 2020. You can read the full CQC report from the link on this page.
Does Choices Housing Association - 103 Heath Street offer respite or short-term care?
Yes. Choices Housing Association - 103 Heath Street offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Contact Choices Housing Association Limited - 103 Heath Street
Phone the home directly, or send an enquiry and we will pass it on.
Care We Offer
- Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
- Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
- Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
- Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
- Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
- Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
- Residential Care: Help with everyday living, meals and personal care in a supportive home setting.
Questions families ask about Choices Housing Association Limited - 103 Heath Street
Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.
Can Mum or Dad stay here if their dementia gets worse?
No. Choices Housing Association Limited - 103 Heath Street is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later. Source: CQC register
Is there a nurse on site if health needs change?
No. Choices Housing Association Limited - 103 Heath Street is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register
Can they try a short stay before deciding?
Yes. Choices Housing Association Limited - 103 Heath Street offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.
Do they take younger adults as well as older people?
Yes. Choices Housing Association Limited - 103 Heath Street supports younger adults as well as older people. Source: CQC register
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
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Regulatory Rating
Care Quality Commission (CQC) Rating
- Latest inspection: 8 April 2020
- Report published: 8 April 2020
Overall: Outstanding
- Safe: Good
- Effective: Outstanding
- Caring: Good
- Responsive: Outstanding
- Well-led: Good
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ratings are as published by the CQC and may not reflect the current position of the service.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Choices Housing Association Limited - 103 Heath Street. Report published 8 April 2020.
- 24 January 2020
- 6 places, 5 people were using the service at the time
Safe
Inspectors found that staff were recruited safely. Staffing levels were regularly reviewed to make sure there were enough staff to meet people's needs. Medicines were managed, and staff followed infection control procedures.
Effective
Inspectors found that staff had the skills and knowledge to give effective support. The service was designed in line with Registering the Right Support. This aims to give people choice, control and independence. People were supported to have maximum choice and control of their lives, in the least restrictive way possible. The registered manager had built working relationships with other professionals so people received care in line with their needs and preferences.
Caring
Inspectors found that staff were attentive and supported people in a dignified and respectful way. People's right to privacy was upheld. People were supported to keep friendships that were important to them. Staff and the registered manager respected people's diverse needs.
Responsive
Inspectors found a strong focus on person-centred care, which staff followed in practice so people led a full and varied life. People and relatives were consistently involved in all aspects of their care. People received exceptional care at the end of their life that met their wishes. People could use complaints procedures, and their feedback was used to inform the service.
Well-led
Inspectors found that the registered manager had systems in place to reduce risks to people. The registered manager worked in line with the requirements of their registration. Staff and the registered manager promoted an open culture. Continuous learning and improvement strategies were used to look for ways to improve support.
Since the last inspection
Rated Outstanding in April 2020, up from Good.
Safe moved from Requires improvement to Good; Effective moved from Good to Outstanding; Responsive moved from Good to Outstanding; Caring is still Good; Well-led is still Good.
- 8 April 2020: Routine inspection, rated Outstanding. This inspection gave the current rating.
- 17 October 2017: Routine inspection, rated Good
- 17 July 2015: Routine inspection, rated Good
- 10 May 2013: Routine inspection
- 15 December 2012: Routine inspection
- 8 December 2011: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Choices Housing Association Limited - 103 Heath Street compares in Newcastle-under-Lyme
Measured against the 31 care homes for older people registered in Newcastle-under-Lyme. The dark dot is this home.
- Size
- 6 places. Smaller than 23 of the 31 homes. The local average is 36 places.
- CQC rating
- Outstanding. 25 of the 31 homes (81%) are rated Good or Outstanding. Across Staffordshire the figure is 67%.
- Latest report
- 8 April 2020. 16 of the 31 homes have published a newer inspection report since.
- Registered
- January 2011. 22 of the 31 homes registered more recently.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Newcastle-under-Lyme.
The local picture: Newcastle-under-Lyme
What the numbers say about care for older people in Newcastle-under-Lyme, in Staffordshire.
What care costs in Staffordshire, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|---|---|
| Residential care | £941 | £1,219 to £1,579 (West Midlands figure, because too few Staffordshire homes publish this price. 30 homes. Median £1,398.) |
| Nursing care | £1,143 | £1,460 to £1,936 (West Midlands figure, because too few Staffordshire homes publish this price. 16 homes. Median £1,646.) |
| Residential dementia care | Not published separately | £1,375 to £1,681 (West Midlands figure, because too few Staffordshire homes publish this price. 23 homes. Median £1,484.) |
| Nursing dementia care | Not published separately | £1,890 to £2,221 (England figure, because too few Staffordshire homes publish this price. 75 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 14,600. Rising to 16,100 by 2035, up 11%
- People aged 85 and over: 3,900. Rising to 5,500 by 2035, up 42%
- Living with dementia, aged 65 and over (estimate): 1,900. Rising to 2,200 by 2035, up 19%
- Dementia diagnosis rate: 83%. The NHS ambition is 67%. Staffordshire as a whole is 68%.
- Care home beds per 1,000 people aged 75+: 72. Staffordshire average is 77.
- Care homes, last 12 months: 0 opened, 0 closed. 1 changed owner, covering 27 beds.
- Care home beds filled across Staffordshire: 81%. The 12 month average is 83%.
- Who pays, across Staffordshire (estimate): 40% council, 38% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Choices Housing Association Limited - 103 Heath Street
Facts from public registers, and what is close by.
- Registered with CQC
- 4 January 2011, so 15 years.
- Run by
- Choices Housing Association Limited, which runs 13 adult social care services in England. All 13 that have a rating are rated Good or Outstanding.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Choices Housing Association Limited - 103 Heath Street
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- Royal Stoke University Hospital, Stoke-on-Trent, 2.7 miles away
It is about 2.7 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
- Loomer Medical Partnership, 0.3 miles away
- Heathcote Street Surgery, 0.5 miles away
- The Village Surgery, 1 mile away
Nearest dentists
- Elm Villa Dental Practice, 0.2 miles away (NHS.uk details)
- Bank House, 1.1 miles away (NHS.uk details)
- Wolstanton Dental Practice, 1.1 miles away (NHS.uk details)
Nearest pharmacies
- Bradwell Pharmacy, 0.4 miles away
- Well, 0.5 miles away
- Milwards (Chemists) Ltd, 1 mile away
Nearest railway stations
- Longport Station, 1.1 miles away
- Stoke-on-Trent Station, 3.3 miles away
- Kidsgrove Station, 3.4 miles away
Around Choices Housing Association Limited - 103 Heath Street
- H: Choices Housing Association Limited - 103 Heath Street
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Typical weekly fees in the West Midlands
Choices Housing Association Limited - 103 Heath Street has not published its fees yet. These are typical weekly fees for the West Midlands, so you know roughly what to expect before you call.
- Residential care: £850 to £1,150 per week per person, typical range
Indicative figures for the West Midlands, not a quote from Choices Housing Association Limited - 103 Heath Street. Actual fees depend on the room, the level of care and how it is funded.
Contact Choices Housing Association Limited - 103 Heath Street
Phone the home directly, or send an enquiry and we will pass it on.
Is this your care home?
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