CareTech Community Services - 34 Porthill Bank
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- Learning Disability / Autism
- Respite Care
- CQC: Requires Improvement
- Care Home
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About Us
We at 34 Porthill Bank offer a welcoming residential care home nestled in the community of Newcastle under Lyme, providing specialist support for adults with learning disabilities and autism in a truly homely setting.
Our home is set within a residential neighbourhood in the ST postcode area of Staffordshire, giving residents the comfort of familiar surroundings whilst remaining connected to the wider local community. The property offers a domestic scale environment where individuals can feel genuinely at home, with the calm and consistency that is so important for people who thrive on routine and familiarity. Being part of the West Midlands region, we benefit from strong links to local amenities, green spaces, and community activities that residents can enjoy as part of their everyday lives.
Our specialism lies in supporting adults living with learning disabilities and autism, and we also welcome guests on a respite basis, providing valuable short breaks for those who usually care for a loved one at home. In practice, this means our approach is built around each individual person. We take time to understand personal preferences, communication styles, sensory needs, and daily routines, so that support feels natural rather than clinical. Whether it is help with day to day living, encouragement to develop independence, participation in meaningful activities, or simply the reassurance of a calm and predictable environment, our aim is to enable each resident to live a full and dignified life.
For families, our respite offering can be a lifeline. It allows loved ones the chance to rest, attend to other responsibilities, or take a holiday, knowing that their family member is being cared for in a safe and understanding environment. Many families also use respite as a gentle introduction to residential life, giving everyone time to adjust at a comfortable pace.
We believe in honesty about our journey, and it is important to us that families have a clear picture. Our most recent Care Quality Commission inspection resulted in an overall rating of Requires Improvement, with the Caring domain rated as Good. That Good rating in Caring reflects what we hold most dear, the warmth, kindness, and genuine relationships between our team and the people we support. We take the areas identified for improvement in safety, effectiveness, responsiveness, and leadership seriously, and we are committed to ongoing development so that every aspect of life here reaches the standard our residents deserve.
Choosing a care home for someone you love is one of the most important decisions a family can make, and we understand the weight of that responsibility. If you would like to learn more about life at 34 Porthill Bank, arrange a visit, or discuss whether we might be the right fit for your loved one, we warmly invite you to get in touch. We would be honoured to welcome you and answer any questions you may have.
Common questions about CareTech Community Services - 34 Porthill Bank
Where is CareTech Community Services - 34 Porthill Bank located?
CareTech Community Services - 34 Porthill Bank is a residential care home in Newcastle Under Lyme, Staffordshire, ST5 0AA. You can view its exact location and get directions from the map on this page.
What type of care does CareTech Community Services - 34 Porthill Bank provide?
CareTech Community Services - 34 Porthill Bank is registered to provide residential personal care, with support that includes Learning disability and autism support, Respite care. The full list of services is shown on this page.
What is CareTech Community Services - 34 Porthill Bank's CQC rating?
CareTech Community Services - 34 Porthill Bank is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 10 September 2019. You can read the full CQC report from the link on this page.
Does CareTech Community Services - 34 Porthill Bank offer respite or short-term care?
Yes. CareTech Community Services - 34 Porthill Bank offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Contact CareTech Community Services Limited - 34 Porthill Bank
Phone the home directly, or send an enquiry and we will pass it on.
Care We Offer
- Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
- Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
- Residential Care: Help with everyday living, meals and personal care in a supportive home setting.
Questions families ask about CareTech Community Services Limited - 34 Porthill Bank
Answered from the CQC register where we can. 6 of these the home has not told us yet, so ask when you call.
Can Mum or Dad stay here if their dementia gets worse?
No. CareTech Community Services Limited - 34 Porthill Bank is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later. Source: CQC register
Is there a nurse on site if health needs change?
No. CareTech Community Services Limited - 34 Porthill Bank is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register
Can they try a short stay before deciding?
Yes. CareTech Community Services Limited - 34 Porthill Bank offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.
Do they take younger adults as well as older people?
Ask the home. The register does not say which age groups the home supports. Ask the home.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
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Regulatory Rating
Care Quality Commission (CQC) Rating
- Latest inspection: 10 September 2019
- Report published: 10 September 2019
Overall: Requires Improvement
- Safe: Requires Improvement
- Effective: Requires Improvement
- Caring: Good
- Responsive: Requires Improvement
- Well-led: Requires Improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ratings are as published by the CQC and may not reflect the current position of the service.
Typical weekly fees in the West Midlands
CareTech Community Services Limited - 34 Porthill Bank has not published its fees yet. These are typical weekly fees for the West Midlands, so you know roughly what to expect before you call.
- Residential care: £850 to £1,150 per week per person, typical range
Indicative figures for the West Midlands, not a quote from CareTech Community Services Limited - 34 Porthill Bank. Actual fees depend on the room, the level of care and how it is funded.
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