Insight SBS 201 London Road
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- Learning Disability / Autism
- Younger Adults
- Respite Care
- CQC: Outstanding
- Care Home
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About Us
201 London Road is a residential care home in Sittingbourne, Kent, supporting adults with a learning disability or autism. It is a home rather than a placement, and the household is built around the people who live in it.
Support is individual and practical. It can include help with personal care, medication, cooking, laundry, managing money and getting to appointments, and it takes in the things that make a week worth having: seeing people, going out, keeping up an interest, being useful, having plans of your own. We communicate in whatever way suits each person, and a routine that can be relied upon matters greatly to most of those we support. We give people the time to do things themselves even when stepping in would be quicker, and where somebody wants more independence we plan support that draws back steadily as their confidence grows.
Most of the people we support are younger adults. Respite stays are available too, giving family carers a real break.
Our most recent overall rating from the Care Quality Commission is outstanding. We are pleased about that, and clear that it describes what was found at one point and has to be lived up to every day since. Please come and visit and meet the people who live here.
Common questions about Insight SBS 201 London Road
Where is Insight SBS 201 London Road located?
Insight SBS 201 London Road is a residential care home in Sittingbourne, Kent, ME10 1PA. You can view its exact location and get directions from the map on this page.
What type of care does Insight SBS 201 London Road provide?
Insight SBS 201 London Road is registered to provide residential personal care, with support that includes Learning disability and autism support, Younger adults care, Respite care. The full list of services is shown on this page.
What is Insight SBS 201 London Road's CQC rating?
Insight SBS 201 London Road is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 11 July 2018. You can read the full CQC report from the link on this page.
Does Insight SBS 201 London Road offer respite or short-term care?
Yes. Insight SBS 201 London Road offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Contact Insight SBS ltd 201 London Road
Phone the home directly, or send an enquiry and we will pass it on.
Care We Offer
- Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
- Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
- Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
- Residential Care: Help with everyday living, meals and personal care in a supportive home setting.
Questions families ask about Insight SBS ltd 201 London Road
Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.
Can Mum or Dad stay here if their dementia gets worse?
No. Insight SBS ltd 201 London Road is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later. Source: CQC register
Is there a nurse on site if health needs change?
No. Insight SBS ltd 201 London Road is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register
Can they try a short stay before deciding?
Yes. Insight SBS ltd 201 London Road offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.
Do they take younger adults as well as older people?
Yes. Insight SBS ltd 201 London Road supports younger adults as well as older people. Source: CQC register
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
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Regulatory Rating
Care Quality Commission (CQC) Rating
- Latest inspection: 11 July 2018
- Report published: 11 July 2018
Overall: Outstanding
- Safe: Good
- Effective: Good
- Caring: Outstanding
- Responsive: Outstanding
- Well-led: Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ratings are as published by the CQC and may not reflect the current position of the service.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Insight SBS ltd 201 London Road. Report published 11 July 2018.
- 2 May 2018
- 3 places, 3 people were using the service at the time
Safe
Staff assessed risks to people and managed them in the least restrictive way. Staffing was based on each person's care and behavioural needs, and there were enough staff to meet people's needs. Pre-employment checks were carried out when new staff were recruited.
Effective
Staff training had been kept up to date, and staff had regular supervision meetings and yearly appraisals. Staff supported people to see health professionals such as the GP, and people's health and long-term conditions were well managed. People chose what they ate and when, and were given information to help them make healthy choices.
Caring
Inspectors found that staff were kind and treated people with respect. People's privacy was respected and staff recognised when people were upset or distressed and responded. Staff knew people well and had found ways to help them talk about issues they felt anxious discussing.
Responsive
Support was built around each person, and people were involved in decisions about it. A person centred planning coordinator worked to make sure assessments and support plans were personal, and plans were updated often. Inspectors said staff responded exceptionally well to people at risk of behaviours that may harm themselves or others, and that people had become more independent, for example learning to shop, cook and use public transport.
Well-led
Inspectors said the service was designed around values of choice, independence and inclusion. The registered manager told inspectors that new ways of working had been embedded since the last inspection, giving people more choice and control. There was a focus on staff learning and development, and people took part in recruiting new staff.
What people told the inspectors
Inspectors said people, relatives and health and social care professionals were consistently extremely positive about the service. Relatives said there were fewer incidents of behaviour that challenged and that people's health had improved. People said they were more independent and happier.
I am really happy now that I have moved in here, I feel more in control of my life A person living at the home
Since the last inspection
Rated Outstanding in July 2018, up from Good.
Caring moved from Good to Outstanding; Responsive moved from Good to Outstanding; Well-led moved from Good to Outstanding; Safe is still Good; Effective is still Good.
- 11 July 2018: Routine inspection, rated Outstanding. This inspection gave the current rating.
- 8 January 2016: Routine inspection, rated Good
- 14 June 2014: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Insight SBS ltd 201 London Road compares in Swale
Measured against the 44 care homes registered in Swale. The dark dot is this home.
- Size
- 3 places. Smaller than 38 of the 44 homes. The local average is 23 places.
- CQC rating
- Outstanding. 34 of the 44 homes (77%) are rated Good or Outstanding. Across Kent the figure is 73%.
- Latest report
- 11 July 2018. 34 of the 44 homes have published a newer inspection report since.
- Registered
- May 2013. 25 of the 44 homes registered more recently.
- Food hygiene
- 5 out of 5. The top rating, shared by 31 of the 35 homes that have one.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes in Swale.
The local picture: Swale
What the numbers say about care for older people in Swale, in Kent.
What care costs in Kent, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|---|---|
| Residential care | £1,187 | £1,409 to £1,600 (Middle half of prices from 22 Kent homes. Median £1,500.) |
| Nursing care | £1,378 | £1,550 to £1,865 (Middle half of prices from 11 Kent homes. Median £1,605.) |
| Residential dementia care | Not published separately | £1,500 to £1,619 (Middle half of prices from 18 Kent homes. Median £1,500.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few Kent homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 15,500. Rising to 17,400 by 2035, up 12%
- People aged 85 and over: 3,700. Rising to 5,600 by 2035, up 51%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,400 by 2035, up 24%
- Dementia diagnosis rate: 57%. The NHS ambition is 67%. Kent as a whole is 62%.
- Care home beds per 1,000 people aged 75+: 58. Kent average is 77.
- Care homes, last 12 months: 0 opened, 0 closed
- Care home beds filled across Kent: 88%. The 12 month average is 88%.
- Who pays, across Kent (estimate): 35% council, 43% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Insight SBS ltd 201 London Road
Facts from public registers, and what is close by.
- Registered with CQC
- 22 May 2013, so 13 years.
- Food hygiene rating
- 5 out of 5. Very good. Last inspected by the local council on 12 August 2013.
- Run by
- Insight Specialist Behavioural Service Ltd, which runs 8 adult social care services in England. All 7 that have a rating are rated Good or Outstanding.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Insight SBS ltd 201 London Road
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- Medway Maritime Hospital, Gillingham, 7.8 miles away
It is about 7.8 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
- The Meads Medical Practice, 0.5 miles away
- London Road Medical Centre, 0.6 miles away
- Memorial Medical Centre, 1.2 miles away
Nearest dentists
- Chopra Dental Ltd, 0.5 miles away (NHS.uk details)
- The London Road Dental Practice, 0.6 miles away (NHS.uk details)
- Park Road Dental Practice, 0.8 miles away (NHS.uk details)
Nearest pharmacies
- Kamsons Pharmacy, 0.5 miles away
- Kamsons Pharmacy, 0.5 miles away
- Milton Regis Pharmacy, 0.9 miles away
Nearest railway stations
- Sittingbourne Station, 0.9 miles away
- Kemsley Station, 1.6 miles away
- Newington Station, 2.1 miles away
Around Insight SBS ltd 201 London Road
- H: Insight SBS ltd 201 London Road
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Typical weekly fees in the South East
Insight SBS ltd 201 London Road has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from Insight SBS ltd 201 London Road. Actual fees depend on the room, the level of care and how it is funded.
Contact Insight SBS ltd 201 London Road
Phone the home directly, or send an enquiry and we will pass it on.
Is this your care home?
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