Southbank

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About Us

We are a residential care home in Hereford supporting adults with learning disabilities and autistic people, including younger adults and older people who need help with daily living.

The house is run as a household rather than a service. Everyone has their own room and their own things, and the week is worked out between the people who live here and the staff supporting them: what is cooked, when the shopping is done, who wants to go out and where to. For adults who have often had decisions made on their behalf, that ordinary degree of control is much of the point.

Support is built around what each person wants to be able to do, whether that is a job, a college course, a regular volunteering day, getting out, keeping up with family or managing money with a hand from staff. Consistency counts for a great deal, particularly for autistic people, so we keep staffing as settled as we can. Respite stays are available alongside longer places.

Our most recent overall rating from the Care Quality Commission was requires improvement. We prefer to say so plainly rather than leave you to discover it. We are working through the matters the inspectors raised and are willing to go through the report with anyone considering the home.

Please come and visit and meet the people who live here. That will tell you more than anything we can write.

Common questions about Southbank

Where is Southbank located?

Southbank is a residential care home in Hereford, Herefordshire, County of, HR1 2TQ. You can view its exact location and get directions from the map on this page.

What type of care does Southbank provide?

Southbank is registered to provide residential personal care, with support that includes Older person care, Learning disability and autism support, Younger adults care, Respite care. The full list of services is shown on this page.

What is Southbank's CQC rating?

Southbank is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 25 October 2023. You can read the full CQC report from the link on this page.

Does Southbank offer respite or short-term care?

Yes. Southbank offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Southbank

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Southbank

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

No. Southbank is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later. Source: CQC register

Is there a nurse on site if health needs change?

No. Southbank is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Southbank offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. Southbank supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Take these with you

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 25 October 2023
  • Report published: 25 October 2023

Overall: Requires Improvement

  • Safe: Requires Improvement
  • Effective: Requires Improvement
  • Caring: Requires Improvement
  • Responsive: Requires Improvement
  • Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the West Midlands

Southbank has not published its fees yet. These are typical weekly fees for the West Midlands, so you know roughly what to expect before you call.

Indicative figures for the West Midlands, not a quote from Southbank. Actual fees depend on the room, the level of care and how it is funded.

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