The Highlands

The Highlands is a residential care home in Chester Le Street, Gateshead (DH3 1LY). It holds a CQC rating of Good.

About The Highlands

The Highlands is a residential home in Chester Le Street supporting adults with learning disabilities, autistic adults and people with physical disabilities. We also provide respite stays, which give families a planned break and let the person get used to us gradually. Because we support people with both learning and physical disabilities, we spend a lot of time on the practical detail. That means thinking about equipment, hoists, wheelchairs, seating and access so that somebody can get where they want to go and do as much as possible for themselves. It also means thinking about how each person communicates, and being patient enough to find out rather than assuming we already know. Day to day, we help with personal care, meals, appointments and money, and we help people take part in things beyond the front door. Some of that is local and ordinary, a coffee in town, the library, a match, a family birthday. Some of it takes planning and persistence, and we are prepared to do the planning. Our most recent overall rating from the Care Quality Commission is good. We are a small house and we try to run it as the residents' home rather than as our workplace. Anyone considering a placement is welcome to visit and see how we go about it.

Care provided at The Highlands

Read the full inspection report on the CQC website.

Common questions about The Highlands

Where is The Highlands located?

The Highlands is a residential care home in Chester Le Street, Gateshead, DH3 1LY. You can view its exact location and get directions from the map on this page.

What type of care does The Highlands provide?

The Highlands is registered to provide residential personal care, with support that includes Learning disability and autism support, Physical disability support, Respite care. The full list of services is shown on this page.

What is The Highlands's CQC rating?

The Highlands is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 15 September 2026. You can read the full CQC report from the link on this page.

Does The Highlands offer respite or short-term care?

Yes. The Highlands offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about The Highlands

Can Mum or Dad stay here if their dementia gets worse?

No. The Highlands is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.

Is there a nurse on site if health needs change?

No. The Highlands is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. The Highlands offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Ask the home. The register does not say which age groups the home supports. Ask the home.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the North East

The Highlands has not published its fees yet. These are typical weekly fees for the North East, so you know roughly what to expect before you call.

Indicative figures for the North East, not a quote from The Highlands. Actual fees depend on the room, the level of care and how it is funded.

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