Durham House Residential Care Home

About Us

Here at Durham House, we are a residential care home based in Chester le Street, County Durham, offering a warm and homely environment where the people in our care are treated with genuine respect and kindness.

We support a wide range of needs, including older person care, residential care, dementia care, physical disability, care for younger adults, and respite care. This means we are well placed to help individuals and families who are navigating what can often be a significant and emotional transition. Whether someone is joining us on a short term respite basis or moving in permanently, we aim to make the experience as straightforward and reassuring as possible.

Dementia care is an area we take particularly seriously. We understand how important it is for people living with dementia to feel safe, familiar with their surroundings, and understood by those supporting them. Our team works hard to get to know each resident as an individual, learning their history, preferences, and routines so that care feels personal rather than routine.

We are also proud to support younger adults and people living with physical disabilities, recognising that care needs do not follow a single pattern and that every person deserves support that fits their own life.

Our most recent Care Quality Commission rating is good, which we are pleased with, though we see it as a reflection of where we are rather than a ceiling for what we can achieve. We are always looking at how we can do things better, listening to residents, families, and our team to make improvements where they are needed.

If you are thinking about care for yourself or someone close to you, we would warmly encourage you to get in touch or come and visit us. We are happy to talk things through at whatever pace suits you.

Common questions about Durham House Residential Care Home

Where is Durham House Residential Care Home located?

Durham House Residential Care Home is a residential care home in Chester le Street, County Durham, DH3 3PU. You can view its exact location and get directions from the map on this page.

What type of care does Durham House Residential Care Home provide?

Durham House Residential Care Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Physical disability support, Younger adults care, Respite care. The full list of services is shown on this page.

What is Durham House Residential Care Home's CQC rating?

Durham House Residential Care Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 22 February 2020. You can read the full CQC report from the link on this page.

Does Durham House Residential Care Home provide dementia care?

Yes. Durham House Residential Care Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Durham House Residential Care Home offer respite or short-term care?

Yes. Durham House Residential Care Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Durham House Residential Care Home

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

• Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
• Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
• Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
• Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
• Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
• Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Durham House Residential Care Home

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Durham House Residential Care Home is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. Durham House Residential Care Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Durham House Residential Care Home offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. Durham House Residential Care Home supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

• Latest inspection: 22 February 2020
• Report published: 22 February 2020

Overall: Good

• Safe: Good
• Effective: Good
• Caring: Good
• Responsive: Good
• Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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