Birtley House Nursing Home

What the inspectors found

A plain English summary of the Care Quality Commission inspection behind the current rating of Birtley House Nursing Home. Report published 29 June 2019.

• 7 June 2019
• 47 places, 33 people were using the service at the time

Safe

People said they felt safe living at the home. Risks were identified and assessed, and staff followed the guidance on how to reduce them. There were enough staff, medicines were managed safely and the home was clean.

Effective

Staff had training, regular supervision and an annual appraisal. People were supported with food and drink, and special diets were catered for. People had access to a range of healthcare professionals, and the premises were suitable and comfortable.

Caring

Staff were kind and knew people well. People were encouraged to be involved in decisions about their care. They were treated with dignity and respect.

Responsive

People received personalised care that was responsive to their needs. Activities were organised around people's preferences and interests, and many involved people from the local community. People could spend the rest of their lives at the home if their needs could be met and this was their wish.

Well-led

The directors of the provider and the registered manager were a visible presence at the home. Staff felt well supported. Audits monitored all aspects of the home and were used to drive improvement.

What people told the inspectors

People said they felt safe living at the home. They were positive about the training and experience of staff, and spoke positively about the activities on offer.

They all treat you as if you are a friend; that’s very important A person living at the home

Since the last inspection

Rated Good in June 2019, up from Requires improvement.

Safe moved from Requires improvement to Good; Effective moved from Requires improvement to Good; Well-led moved from Requires improvement to Good; Caring is still Good; Responsive is still Good.

• 7 June 2019: Routine inspection
• 15 May 2018: Routine inspection
• Date not held: This inspection we found three breaches of the
• 27 January 2016: Routine inspection
• 3 November 2013: Routine inspection
• 22 February 2013: Routine inspection

Read the full report on the CQC website

Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.

How Birtley House Nursing Home compares in Waverley

Measured against the 44 care homes for older people registered in Waverley. The dark dot is this home.

Size

47 places. Larger than 23 of the 44 homes. The local average is 46 places.

CQC rating

Good. 28 of the 44 homes (64%) are rated Good or Outstanding. Across Surrey the figure is 70%.

Latest report

29 June 2019. 35 of the 44 homes have published a newer inspection report since.

Registered

March 2011. 26 of the 44 homes registered more recently.

Care offered

Nursing and dementia care. Of the 44 homes, 25 offer nursing care and 31 offer dementia care.

Food hygiene

5 out of 5. The top rating, shared by 30 of the 36 homes that have one.

Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Waverley.

The local picture: Waverley

What the numbers say about care for older people in Waverley, in Surrey.

What care costs in Surrey, per week

Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.

• People aged 75 and over: 17,100. Rising to 20,000 by 2035, up 17%
• People aged 85 and over: 5,200. Rising to 7,900 by 2035, up 51%
• Living with dementia, aged 65 and over (estimate): 2,300. Rising to 2,900 by 2035, up 27%
• Dementia diagnosis rate: 65%. The NHS ambition is 67%. Surrey as a whole is 68%.
• Care home beds per 1,000 people aged 75+: 100. Surrey average is 90.
• Care homes, last 12 months: 0 opened, 0 closed. 2 changed owner, covering 106 beds.
• Care home beds filled across Surrey: 88%. The 12 month average is 87%.
• Who pays, across Surrey (estimate): 32% council, 52% self. The rest is NHS funded or other.

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.

Good to know about Birtley House Nursing Home

Facts from public registers, and what is close by.

Registered with CQC

24 March 2011, so 15 years.

Food hygiene rating

5 out of 5. Very good. Last inspected by the local council on 2 June 2026.

Run by

Eyhurst Court Limited, which runs this service only.

Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.

Local services near Birtley House Nursing Home

The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.

Nearest 24 hour A&E

• Royal Surrey County Hospital, Guildford, 4.9 miles away

It is about 4.9 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.

Nearest GP practices

• Wonersh Surgery, 1.3 miles away
• The Mill Medical Practice, 2.2 miles away
• Binscombe Medical Centre, 3.3 miles away

Nearest dentists

• Octavia House Dental Practice, 2.7 miles away (NHS.uk details)
• High Street (Dental Surgery), 2.9 miles away (NHS.uk details)
• Mews Dental Clinic, 2.9 miles away (NHS.uk details)

Nearest pharmacies

• Wonersh Pharmacy, 1.3 miles away
• Kamsons Pharmacy, 2.2 miles away
• Boots, 2.4 miles away

Nearest railway stations

• Shalford (Surrey) Station, 2.5 miles away
• Farncombe Station, 2.7 miles away
• Chilworth Station, 2.7 miles away

Around Birtley House Nursing Home

• H: Birtley House Nursing Home
• A: 24 hour A&E
• G: GP practice
• D: Dentist
• P: Pharmacy
• S: Railway station

Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.

Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.