Hendford Nursing Home

What the inspectors found

A plain English summary of the Care Quality Commission inspection behind the current rating of Hendford Nursing Home. Report published 19 June 2019.

• 21 May 2019
• 34 places, 27 people were using the service at the time

Safe

Inspectors found that risks of abuse to people were minimised. Assessments identified known risks, and staff understood the risk guidance written for them. The service had appropriate safeguarding systems, and health and safety checks were carried out by dedicated staff.

Effective

Inspectors found that staff had the skills and knowledge to meet people's needs, supported by ongoing training. Staff worked with healthcare professionals and followed their advice. Inspectors said the service needed to improve how it applied the Mental Capacity Act 2005 and made a recommendation about this.

Caring

Inspectors found that staff treated people with dignity and respect. Staff understood the needs of the people they supported.

Responsive

Inspectors found that people's concerns and complaints were listened to and responded to.

Well-led

Inspectors found that quality checks included audits, observation of staff practice and regular checks of the environment. Accidents, incidents and complaints were reviewed to learn and improve the service. The registered manager had detailed oversight of safeguarding matters.

What people told the inspectors

Relatives commented positively about the registered manager and the quality of care their family member received.

Since the last inspection

Rated Good in June 2019, the same overall rating as before (Good).

Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.

• 20 March 2021: Inspection looking at part of the service
• 19 June 2019: Routine inspection, rated Good. This inspection gave the current rating.
• 26 November 2016: Routine inspection, rated Good
• 28 January 2014: Inspection looking at part of the service
• 9 October 2013: Routine inspection
• 21 February 2013: Inspection looking at part of the service

Read the full report on the CQC website

Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.

How Hendford Nursing Home compares in Epsom and Ewell

Measured against the 14 care homes for older people registered in Epsom and Ewell. The dark dot is this home.

Size

34 places. Larger than 8 of the 14 homes. The local average is 36 places.

CQC rating

Good. 11 of the 14 homes (79%) are rated Good or Outstanding. Across Surrey the figure is 70%.

Latest report

19 June 2019. 9 of the 14 homes have published a newer inspection report since.

Registered

January 2011. 8 of the 14 homes registered more recently.

Care offered

Nursing and dementia care. Of the 14 homes, 6 offer nursing care and 11 offer dementia care.

Food hygiene

5 out of 5. The top rating, shared by 6 of the 9 homes that have one.

Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Epsom and Ewell.

The local picture: Epsom and Ewell

What the numbers say about care for older people in Epsom and Ewell, in Surrey.

What care costs in Surrey, per week

Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.

• People aged 75 and over: 8,100. Rising to 8,900 by 2035, up 9%
• People aged 85 and over: 2,200. Rising to 3,100 by 2035, up 41%
• Living with dementia, aged 65 and over (estimate): 1,000. Rising to 1,200 by 2035, up 18%
• Dementia diagnosis rate: 62%. The NHS ambition is 67%. Surrey as a whole is 68%.
• Care home beds per 1,000 people aged 75+: 42. Surrey average is 90.
• Care homes, last 12 months: 0 opened, 1 closed. 2 changed owner, covering 98 beds.
• Care home beds filled across Surrey: 88%. The 12 month average is 87%.
• Who pays, across Surrey (estimate): 32% council, 52% self. The rest is NHS funded or other.

Planned and recent building work within 5 miles

• 1 miles: 32 The Avenue Cheam. Application for a 15 bed care home. Submitted 17 June 2025. Decision pending.
• 1.4 miles: 8 Hollymoor Lane Epsom Surrey. Application for a 5 bed care home through a change of use. Submitted 15 August 2025. Approved 20 October 2025.
• 4 miles: Hobkirk House 109 Blagdon Road New Malden. Application for a 80 bed care home. Submitted 15 April 2026. Approved 9 September 2026.

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.

Good to know about Hendford Nursing Home

Facts from public registers, and what is close by.

Registered with CQC

12 January 2011, so 15 years.

Food hygiene rating

5 out of 5. Very good. Last inspected by the local council on 24 September 2025.

Run by

Jesyem Medicare Limited, which runs this service only.

Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.

Local services near Hendford Nursing Home

The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.

Nearest 24 hour A&E

• Epsom Hospital, Epsom, 2.2 miles away

It is about 2.2 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.

Nearest GP practices

• Fountain Practice, 0.9 miles away
• Spring Street Surgery, 0.9 miles away
• Cheam Family Practice, 1.2 miles away

Nearest dentists

• Howell Hill Dental Practice, 0.1 miles away (NHS.uk details)
• Bourne Hall Dental Practice, 0.9 miles away (NHS.uk details)
• Nonsuch Park Dental, 1 mile away (NHS.uk details)

Nearest pharmacies

• Ewell House Pharmacy & Travel Clinic, 0.8 miles away
• Ricky's Chemist, 0.8 miles away
• Mulgrave Road Pharmacy, 1.2 miles away

Nearest railway stations

• Ewell East Station, 0.4 miles away
• Cheam Station, 1.1 miles away
• Ewell West Station, 1.1 miles away

Around Hendford Nursing Home

• H: Hendford Nursing Home
• A: 24 hour A&E
• G: GP practice
• D: Dentist
• P: Pharmacy
• S: Railway station

Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.

Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.