Singleton Nursing & Residential Home

What the inspectors found

A plain English summary of the Care Quality Commission inspection behind the current rating of Singleton Nursing & Residential Home Limited. Report published 28 August 2019.

• 1 August 2019
• 36 places, 31 people were using the service at the time

Safe

Inspectors observed that people were safe. Staff knew their responsibilities for keeping people safe from abuse. There were enough staff, and the provider followed safe recruitment practice. Medicines were managed safely, but storage temperatures were sometimes higher than they should be. Staff spotted this and an air-conditioning unit was used to address it.

Effective

Staff were well supported through supervision, annual appraisals, induction and ongoing training. People received the support they needed to stay healthy and to see healthcare services. Staff monitored what people needed to eat and drink and helped them to eat safely and at their own pace.

Caring

Inspectors found staff knew people well, including their preferences, likes and dislikes. People, relatives and social care professionals gave good feedback about the care staff provided. Inspectors saw that people's rights, dignity and privacy were respected.

Responsive

Each person had an up to date care plan that set out how staff should meet their needs. These plans were reviewed regularly. People took part in activities, followed their interests and kept in touch with people who mattered to them.

Well-led

Inspectors found the service continued to be well led. Quality audits remained in place, and continuous improvement and learning were part of the day to day running of the service. Everyone inspectors spoke with was positive about the registered manager and staff.

What people told the inspectors

People and visitors were positive in their feedback. Inspectors also received good feedback from relatives and social care professionals about the care staff provided.

The staff are marvellous, you honestly couldn’t hope for better. A visitor to the home

Since the last inspection

Rated Good in August 2019, the same overall rating as before (Good).

Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.

• 19 January 2021: Inspection looking at part of the service
• 1 August 2019: Routine inspection
• 20 May 2014: Routine inspection
• 8 April 2013: Routine inspection
• 30 August 2012: Routine inspection
• 23 December 2011: Routine inspection

Read the full report on the CQC website

Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.

How Singleton Nursing & Residential Home Limited compares in Ashford

Measured against the 20 care homes for older people registered in Ashford. The dark dot is this home.

Size

49 places. Larger than 11 of the 20 homes. The local average is 48 places.

CQC rating

Good. 18 of the 20 homes (90%) are rated Good or Outstanding. Across Kent the figure is 68%.

Latest report

28 August 2019. 14 of the 20 homes have published a newer inspection report since.

Registered

November 2010. One of the longer established homes. 17 of the 20 registered more recently.

Care offered

Nursing care. Of the 20 homes, 12 offer nursing care.

Food hygiene

5 out of 5. The top rating, shared by 17 of the 17 homes that have one.

Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Ashford.

The local picture: Ashford

What the numbers say about care for older people in Ashford, in Kent.

What care costs in Kent, per week

Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.

• People aged 75 and over: 15,000. Rising to 17,600 by 2035, up 18%
• People aged 85 and over: 3,700. Rising to 6,000 by 2035, up 61%
• Living with dementia, aged 65 and over (estimate): 1,900. Rising to 2,500 by 2035, up 30%
• Dementia diagnosis rate: 58%. The NHS ambition is 67%. Kent as a whole is 62%.
• Care home beds per 1,000 people aged 75+: 60. Kent average is 77.
• Care homes, last 12 months: 0 opened, 0 closed. 2 changed owner, covering 29 beds.
• Care home beds filled across Kent: 88%. The 12 month average is 88%.
• Who pays, across Kent (estimate): 35% council, 43% self. The rest is NHS funded or other.

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.

Good to know about Singleton Nursing & Residential Home Limited

Facts from public registers, and what is close by.

Registered with CQC

26 November 2010, so 15 years.

Food hygiene rating

5 out of 5. Very good. Last inspected by the local council on 18 March 2026.

Run by

Singleton Nursing & Residential Home Limited, which runs this service only.

Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.

Local services near Singleton Nursing & Residential Home Limited

The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.

Nearest 24 hour A&E

• William Harvey Hospital, Ashford, 3.3 miles away

It is about 3.3 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.

Nearest GP practices

• Kingsnorth Medical Practice, 1.5 miles away
• Sydenham House Medical Centre, 1.8 miles away
• New Hayesbank Surgery, 2.1 miles away

Nearest dentists

• Singleton Dental Practice, 0.1 miles away (NHS.uk details)
• Rainbow Centre - Dental Department, 0.5 miles away (NHS.uk details)
• Beaconsfield Dental Practice, 0.8 miles away (NHS.uk details)

Nearest pharmacies

• Singleton Pharmacy, 0.1 miles away
• Well, 0.6 miles away
• Kamsons Pharmacy, 0.8 miles away

Nearest railway stations

• Ashford International Station, 1.6 miles away
• Pluckley Station, 4.2 miles away
• Ham Street Station, 4.9 miles away

Around Singleton Nursing & Residential Home Limited

• H: Singleton Nursing & Residential Home Limited
• A: 24 hour A&E
• G: GP practice
• D: Dentist
• P: Pharmacy
• S: Railway station

Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.

Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.