Halden Heights Care Community

What the inspectors found

A plain English summary of the Care Quality Commission inspection behind the current rating of Halden Heights Care Community. Report published 12 October 2019.

• 27 August 2019
• 101 places, 75 people were using the service at the time

Safe

People told inspectors they felt safe with the staff. Staff knew their responsibilities for keeping people safe from harm and abuse, and registered nurses stored and gave medicines safely. Inspectors found there were enough care staff and nurses to meet people's needs, staff were recruited safely, and risks to people's health and welfare had been assessed and acted on.

Effective

Inspectors found that people's needs were assessed before they came to the service. Staff were trained, and care plans told staff how each person wanted to be supported. People had access to health care professionals, and a GP visited the service weekly.

Caring

Inspectors found that staff knew people, and their preferences, likes and dislikes, well. Staff protected people's privacy, promoted their dignity and asked for consent before care or support. People were comfortable with staff and were given emotional reassurance when they needed it.

Responsive

Inspectors found that care plans were person-centred and that people could take part in a range of activities within the service. People's views were listened to, and investment was made to improve their comfort and well-being. People's wishes for care at the end of their life were recorded and respected.

Well-led

Inspectors found that the management team was committed to improving the quality of the service. The registered manager had developed links with external companies to promote best practice. Audits showed areas for development or improvement, and these were acted on quickly.

What people told the inspectors

People and their relatives gave positive feedback about the service. People told inspectors they felt safe with the staff.

It feels quite good living here, the atmosphere is calm and peaceful , said a person living at the home.

Since the last inspection

Rated Good in October 2019, the same overall rating as before (Good).

Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.

• 12 October 2019: Routine inspection, rated Good. This inspection gave the current rating.
• 20 January 2017: Routine inspection, rated Good
• 22 July 2014: Routine inspection
• 9 October 2013: Routine inspection
• 19 April 2013: Routine inspection

Read the full report on the CQC website

Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.

How Halden Heights Care Community compares in Ashford

Measured against the 20 care homes for older people registered in Ashford. The dark dot is this home.

Size

101 places. Larger than 19 of the 20 homes. The local average is 48 places.

CQC rating

Good. 18 of the 20 homes (90%) are rated Good or Outstanding. Across Kent the figure is 68%.

Latest report

12 October 2019. 13 of the 20 homes have published a newer inspection report since.

Registered

October 2011. 10 of the 20 homes registered more recently.

Care offered

Nursing and dementia care. Of the 20 homes, 12 offer nursing care and 12 offer dementia care.

Food hygiene

5 out of 5. The top rating, shared by 17 of the 17 homes that have one.

Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Ashford.

The local picture: Ashford

What the numbers say about care for older people in Ashford, in Kent.

What care costs in Kent, per week

Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.

• People aged 75 and over: 15,000. Rising to 17,600 by 2035, up 18%
• People aged 85 and over: 3,700. Rising to 6,000 by 2035, up 61%
• Living with dementia, aged 65 and over (estimate): 1,900. Rising to 2,500 by 2035, up 30%
• Dementia diagnosis rate: 58%. The NHS ambition is 67%. Kent as a whole is 62%.
• Care home beds per 1,000 people aged 75+: 60. Kent average is 77.
• Care homes, last 12 months: 0 opened, 0 closed. 2 changed owner, covering 29 beds.
• Care home beds filled across Kent: 88%. The 12 month average is 88%.
• Who pays, across Kent (estimate): 35% council, 43% self. The rest is NHS funded or other.

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.

Good to know about Halden Heights Care Community

Facts from public registers, and what is close by.

Registered with CQC

11 October 2011, so 15 years.

Food hygiene rating

5 out of 5. Very good. Last inspected by the local council on 6 August 2025.

Run by

Halden Heights Limited, which runs this service only.

Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.

Local services near Halden Heights Care Community

The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.

Nearest 24 hour A&E

• William Harvey Hospital, Ashford, 9.8 miles away

It is about 9.8 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.

Nearest GP practices

• Ivy Court Surgery, 2.3 miles away
• Woodchurch Surgery, 3.8 miles away
• Orchard End Surgery, 6.9 miles away

Nearest dentists

• Easy Smile (the Cellars), 2.3 miles away (NHS.uk details)
• Woodbury Dental and Laser Clinic, 2.5 miles away (NHS.uk details)
• The Wealden Dental Practice, 5.5 miles away (NHS.uk details)

Nearest pharmacies

• Boots, 2.3 miles away
• Paydens Pharmacy, 2.4 miles away
• Headcorn Pharmacy, 5.6 miles away

Nearest railway stations

• Pluckley Station, 4.4 miles away
• Headcorn Station, 5.4 miles away
• Appledore (Kent) Station, 6.9 miles away

Around Halden Heights Care Community

• H: Halden Heights Care Community
• A: 24 hour A&E
• G: GP practice
• D: Dentist
• P: Pharmacy
• S: Railway station

Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.

Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.