Celtic Care Services

Celtic Care Services is a home care agency in Chippenham, Wiltshire (SN15 1SB). It holds a CQC rating of Good.

About Celtic Care Services

Here at Celtic Care, we provide home care support to people living in Chippenham and the surrounding areas of Wiltshire. Our work centres on helping individuals remain in the comfort of their own homes, with the right level of support to live as independently and as fully as possible. We support a wide range of people, including older adults, younger adults, and individuals living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, and visual or hearing impairments. We understand that no two people are alike, and we work closely with each person and their family to make sure the care we provide genuinely reflects what matters to them day to day. Our most recent inspection by the Care Quality Commission resulted in an overall rating of Good, which reflects the effort our team puts into getting care right. We are proud of that rating, though we see it as encouragement to keep improving rather than a reason to stand still. What we hear most often from the people we support and their families is that consistency and reliability matter enormously. Knowing who is coming through the door, and feeling comfortable with that person, makes a real difference. We work hard to match people with carers who are the right fit for them, and to keep that consistency in place wherever we can. Being based locally in Chippenham means we understand the community we work within. We are not a distant organisation making decisions from afar. We are here, accessible, and genuinely invested in the wellbeing of the people in our care. If you are looking for support for yourself or someone you love, we would welcome the chance to have an honest conversation about what we can offer and how we might help.

Care provided at Celtic Care Services

Read the full inspection report on the CQC website.

Common questions about Celtic Care Services

Where is Celtic Care Services located?

Celtic Care Services is a home care agency based in Chippenham, Wiltshire (SN15 1SB), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Celtic Care Services provide?

Celtic Care Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Celtic Care Services's CQC rating?

Celtic Care Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 23 March 2023. You can read the full CQC report from the link on this page.

Does Celtic Care Services provide dementia care?

Yes. Celtic Care Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Celtic Care Services

Can they support someone living with dementia at home?

Yes. Yes. Celtic Care Services Limited is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Celtic Care Services Limited covers roughly 10 miles from Chippenham.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the South West

Celtic Care Services Limited has not published its fees yet. These are typical hourly rates for the South West, so you know roughly what to expect before you call.

Indicative figures for the South West, not a quote from Celtic Care Services Limited. Actual fees depend on the room, the level of care and how it is funded.

More about the care at Celtic Care Services

Dementia Care at Celtic Care Services

Dementia makes the familiar precious, so continuity of carer and consistency of routine do more good than any clever intervention. Celtic Care Services is registered to provide dementia care. Ask what dementia training the attending carers have completed and how continuity is protected when staff change. Find out the approach taken to distress, to repeated questions and to someone who resists personal care. Because needs rise over time, ask how additional calls are arranged and what is regarded as the point at which home care is no longer safe. Honest limits are a better sign than open ended reassurance.

Home Care at Celtic Care Services

Few decisions in care are as reversible as home care, which can be increased, reduced or stopped in a way that a move into a home cannot. Working across Chippenham and the rest of Wiltshire, Celtic Care Services holds a home care registration. The Care Quality Commission inspected in March 2023 and rated the service good. The county council will assess need and contribute where someone qualifies, so an assessment is worth requesting even by those expecting to pay their own way. Private rates in the South West are typically 28 to 33 pounds an hour. Ask what happens when a carer is ill, and how families are told about a late or missed call.

Older Person Care at Celtic Care Services

Older people generally want as little care as will do the job, and a sensible agency starts from that rather than from selling hours. Celtic Care Services is registered for older person care. Early packages usually mean a morning call covering washing, dressing and medication, with a later visit to check on food and settle someone for the night. Ask how the level of support is decided, who writes the plan and how often it is revisited. The arrangements for evenings, weekends and emergencies deserve a direct question. South West hourly rates generally run between 28 and 33 pounds.

Mental Health at Celtic Care Services

Reliability counts for a great deal where mental health is concerned, since an unpredictable service undermines the very stability it is meant to support. Celtic Care Services holds a mental health registration. Ask about staff experience, how the agency responds when a visit finds someone struggling, and what links exist with community services.

Visual and Hearing Impairment at Celtic Care Services

Small habits make the difference where sight or hearing is failing: speaking before touching, leaving nothing in a new place, checking an aid is switched on. Celtic Care Services is registered for visual and hearing impairment. Families should ask how these preferences are recorded and how new carers are briefed before a first visit.

Younger Adults at Celtic Care Services

Younger clients tend to measure a service by how little it disrupts their plans. Celtic Care Services is registered to support adults under 65. Ask how visits are scheduled around work or college, whether times can shift at short notice, and how carers are matched.

Learning Disability and Autism at Celtic Care Services

Good support here is judged by whether someone's life gets wider, not by how many tasks are completed. Celtic Care Services is registered for learning disability and autism support. Ask how the plan is written with the person, how sensory needs are recorded, and how frequently the council reviews it.

Physical Disability at Celtic Care Services

Getting washed, dressed, out of bed and out of the house safely is the substance of physical disability support at home. Celtic Care Services is registered in this area. Ask how moving and handling is assessed, whether two carers can attend when a transfer requires it, and how equipment problems are escalated.

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