Home Care in Thornton Heath
Thornton Heath has 13 CQC registered home care agencies. 5 are rated Good, 3 Requires improvement, and 5 have not yet been rated. 5 of the 13 were last inspected more than three years ago.
Source: Care Quality Commission register, kept up to date as ratings change.
Thornton Heath at a glance
What the local numbers say about home care in Thornton Heath, to help you judge the options below.
- Hourly care visits, London: £22.88 to £30.05 an hour. Middle half of prices from 16 agencies.
- People aged 75 and over: 27,300. Rising to 32,300 by 2035, up 18%
- Living with dementia, aged 65 and over (estimate): 3,700. Rising to 4,600 by 2035, up 23%
- People aged 85 and over: 7,800. Rising to 10,300 by 2035, up 32%
- Dementia diagnosis rate: 84%. The NHS ambition is 67%.
- Agencies in the borough, last 12 months: 2 opened, 10 closed. 147 registered today.
- Choice of agencies: 740 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.3 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, CQC register), published care home prices, council planning records.
What home care in Thornton Heath involves and what to look for
Care delivered at home covers a wide span, from a single short visit each morning to help someone wash and dress, through to several calls a day covering meals, medication and getting safely to bed. The agencies listed for Thornton Heath are registered to provide personal care in a person's own home, which is a regulated activity and quite different from cleaning or companionship arranged informally. Being clear about which tasks genuinely need doing, and at what times, is the most useful preparation before any agency is contacted.
Reading the inspection picture honestly
Thirteen agencies appear on this page and the published quality varies considerably. Four hold a Good rating, three are rated Requires Improvement, one is rated Inadequate and five have not yet been given a rating. A service that has not been rated is usually one that registered recently and has not had a first inspection, which is not in itself a concern. Where a rating sits below Good, read the report rather than dismissing the agency outright, because it will tell you what the specific problem was, how serious it appeared and how long ago the visit took place.
The questions that reveal how an agency really runs
Continuity matters more than almost anything else, so ask how many different carers would visit over a fortnight and whether the same small team can be maintained. Find out what happens when a regular carer is unwell, how late or missed calls are handled, and whether families can see the care plan and daily notes. Ask who supervises the carers, how often that happens, and what training staff receive for the particular conditions involved. Agencies including Mercury Care Services Ltd, Options Care Limited and Top Carers Nursing and Domiciliary Care Agency appear here holding a Good rating, though the right fit still depends on the household.
Getting an assessment and sorting out funding
Asking for a care needs assessment
Anyone who appears to need care and support can request an assessment, and it is free and entirely separate from any question of savings or income. London Borough of Croydon Adult Social Care is responsible for carrying out that assessment for people living in Thornton Heath, and for the financial assessment that follows. A practitioner will consider washing, dressing, meals, medication, mobility and the risks of remaining at home, along with the pressure being absorbed by relatives. Keep the written outcome, because it gives you a clear description of need to share with any agency you approach.
How the cost of home care works
After needs are agreed, a financial assessment establishes whether the council contributes, whether the family pays in full, or whether the two share the cost. Families arranging privately contract directly with the agency, and charges vary with the length of each visit, the time of day, weekend and holiday cover, and whether two carers are needed for safe moving and handling. Ask for the full schedule of rates in writing before agreeing anything, and check the notice period. If you would prefer to choose and manage the agency yourself while receiving council support, ask whether a direct payment could be arranged.
13 home care in Thornton Heath
- Umuzi Healthcare Agency · 40 Heath Road, Thornton Heath, Croydon, CR7 8NE
Home care · Run by Umuzi Healthcare Agency Ltd
At Umuzi Healthcare Agency, we provide home care support to people living in Thornton Heath, Croydon and the surrounding area. We work with older adults, younger adults, and people living with dementia or a physical disability, helping...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Younger Adults - Placid Care · 1a, Thornton Heath, Croydon, CR7 8PY
Home care · Run by Placid Care Ltd
We provide care at home across Thornton Heath and the wider Croydon area, supporting older people, younger adults, people living with dementia or mental health conditions, people with physical disabilities and those affected by sight or...
Specialisms: Older Person Care, Dementia Care, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults - Mercury Care Services · 781-781a, Thornton Heath, Croydon, CR7 6AW
Home care · CQC Good · Run by Mercury Care Services Limited
We are Mercury Care, based at Thornton Heath in Croydon, and we provide care in people's own homes across south London. The people we visit are a deliberately wide group: older people, many living with dementia, adults with learning...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults, Eating Disorders, Alcohol / Drug Misuse - Green Apple Healthcare Services · 43, Thornton Heath, Croydon, CR7 8RW
Home care · Run by Green Apple Healthcare Services Ltd
We at Green Apple Healthcare are proud to offer compassionate home care across Thornton Heath and the wider Croydon area, supporting individuals to live safely and comfortably in the place they know best: their own home. Rooted in the...
Specialisms: Older Person Care, Dementia Care, Mental Health, Physical Disability, Younger Adults - Orchid Supported Homes · 112 Grange Park Road, Thornton Heath, Croydon, CR7 8QB
Home care · Run by Orchid Supported Homes
We at Orchid Supported Homes are proud to offer compassionate home care across Thornton Heath and the wider Croydon area, bringing professional support directly into the place where our clients feel most comfortable: their own home. Based...
Specialisms: Older Person Care, Dementia Care, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults - Allfor Care · 5 Green Lane, Thornton Heath, Croydon, CR7 8BG
Home care · CQC Good · Run by Allfor Care Services Limited
We provide care in people's own homes in Thornton Heath and across Croydon. Our work is straightforward: giving people the help they need to carry on living where they want to live, at the times they have agreed, from carers they... - Care Organiser · 1070-1072 London Road, Thornton Heath, Croydon, CR7 7ND
Home care · CQC Requires improvement · Run by Care Expertise Group Limited
Care Organiser is a home care agency based in Thornton Heath, supporting adults in their own homes across Croydon and nearby. Our most recent overall rating from the Care Quality Commission is requires improvement. That is the first thing...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Younger Adults, Alcohol / Drug Misuse - Oodleslove Healthcare Services · 124a Frant Road, Thornton Heath, Croydon, CR7 7JU
Home care · Run by Oodleslove Healthcare Services Limited
Oodleslove Healthcare provides care and support to people in their own homes in Thornton Heath and across Croydon. We work with older people, younger adults, people living with dementia and people with physical disabilities. Most people...
Specialisms: Older Person Care, Dementia Care, Physical Disability, Younger Adults - Team A5 · First Floor, Thornton Heath, Croydon, CR7 6JB
Home care · CQC Requires improvement · Run by Team A5 Limited
We provide care at home in Thornton Heath and the surrounding part of Croydon, supporting older people and younger adults. The people we work with include those living with dementia, adults with learning disabilities, autistic people,...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults - Top Carers Nursing and Domiciliary Care Agency · 415 Whitehorse Road, Thornton Heath, Croydon, CR7 8SD
Home care · CQC Good · Run by Top Carers Nursing Agency Limited
Top Carers provides nursing and home care in Thornton Heath and across the London borough of Croydon. We work with older people, people living with dementia, adults with learning disabilities, autistic adults, people managing mental health...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults, Eating Disorders, Alcohol / Drug Misuse - LIM Independent Living and Community Care Services · 3 Foxley Road, Thornton Heath, Croydon, CR7 7DX
Home care · CQC Good · Run by Lim Independent Living & Community Care Services Ltd
We provide care at home to older people in Thornton Heath and across Croydon, supporting them with the everyday things that have become difficult. We have kept our focus narrow and would rather say so plainly than present ourselves as able...
Specialisms: Older Person Care - Grove Care Agency · 95 Gonville Road, Thornton Heath, Croydon, CR7 6DF
Home care · CQC Requires improvement · Run by Grove Care Agency Limited
Grove Care Agency provides care and support in people's own homes across Thornton Heath and the wider Croydon area. We work with older adults, younger adults, people living with dementia, adults with learning disabilities, autistic adults,...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults, Alcohol / Drug Misuse - Options Care · 2D Heath Road, Thornton Heath, Croydon, CR7 8NE
Home care · CQC Good · Run by Options Care Limited
Options Care provides support at home for people in Thornton Heath and across Croydon. We work with adults who have a learning disability or autism and with people managing mental health conditions, including younger adults, supporting...
Specialisms: Learning Disability / Autism, Mental Health, Younger Adults
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, London Middle half of prices from 16 agencies. Median £24.48. Shown for London because too few Croydon agencies publish a rate. | £22.88 to £30.05 an hour |
| What Croydon pays Average hourly rate, October 2026. | £22.80 an hour |
| Homecare Association minimum price 2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum. | £34.42 an hour |
| Live in care, England Middle half of prices from 62 agencies. Median £1,455. | £1,250 to £1,668 a week |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price. Powered by Orrery Intelligence.
Inspected most recently
- Allfor Care Croydon, 13 July 2026, Good
- Mercury Care Services Ltd, 20 March 2026, Good
- LIM Independent Living and Community Care Services Limited, 29 August 2024, Good
Longest since a report
- Grove Care Agency Limited, 16 June 2021, Requires improvement
- Care Organiser, 26 February 2022, Requires improvement
- Top Carers Nursing and Domiciliary Care Agency, 23 July 2022, Good
Frequently asked questions about home care in Thornton Heath
How many home care agencies are there in Thornton Heath?
Thornton Heath has 13 CQC registered home care agencies: 5 Good, 3 Requires improvement, 5 not yet rated. Counts come from the CQC register and are kept up to date as ratings change.
How much does home care cost in Thornton Heath?
Hourly care visits, London: £22.88 to £30.05 an hour. Middle half of prices from 16 agencies. Median £24.48. Shown for London because too few Croydon agencies publish a rate. Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
Which home care agencies in Thornton Heath were inspected most recently?
Allfor Care Croydon (13 July 2026), Mercury Care Services Ltd (20 March 2026) and LIM Independent Living and Community Care Services Limited (29 August 2024) have the most recent CQC reports.