Hales Group - Waveney

Logo of Hales Group Limited - Waveney, a home care agency in Lowestoft, Suffolk, offering older person care, dementia care, mental health care and learning disability and autism support.

Hales Group - Waveney is a home care agency in Lowestoft, Suffolk (NR32 1EB).

About Hales Group - Waveney

Hales Group in Waveney provides home care across Lowestoft and the surrounding part of Suffolk. We support older people, people living with dementia, adults with learning disabilities, autistic adults, people managing mental health conditions, people with physical disabilities, people living with sight or hearing loss, younger adults, people recovering from an eating disorder, and people working through difficulties with alcohol or drugs. Supporting that range of people well means resisting any temptation to treat them the same. Recovery from dependence on alcohol asks something quite different from support in the later stages of dementia, and both deserve a plan built for the person rather than for the category. So we begin by listening, agree the arrangement in plain language, and revisit it honestly instead of leaving it in a file. Where the work is sensitive we go carefully. Recovery from an eating disorder or from addiction rarely runs in a straight line, and our part in it is to be steady and unjudging when things are difficult, not only when they are going well. We work alongside health teams and specialist services rather than duplicating them. Much of what we do is more ordinary: personal care, medication, meals, mobility, household jobs, shopping, appointments and company, delivered by people the household already knows. We have not yet been given an overall rating by the Care Quality Commission. We are glad to answer difficult questions about our training, our staffing and how we handle mistakes.

Care provided at Hales Group - Waveney

Read the full inspection report on the CQC website.

Common questions about Hales Group - Waveney

Where is Hales Group - Waveney located?

Hales Group - Waveney is a home care agency based in Lowestoft, Suffolk (NR32 1EB), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Hales Group - Waveney provide?

Hales Group - Waveney is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

Does Hales Group - Waveney provide dementia care?

Yes. Hales Group - Waveney supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Hales Group - Waveney

Can they support someone living with dementia at home?

Yes. Yes. Hales Group Limited - Waveney is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Hales Group Limited - Waveney covers roughly 10 miles from Lowestoft.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the East

Hales Group Limited - Waveney has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Hales Group Limited - Waveney. Actual fees depend on the room, the level of care and how it is funded.

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