Universal Care services

Universal Care services is a home care agency in Ipswich, Suffolk (IP2 0UG). It holds a CQC rating of Good.

About Universal Care services

Universal Care in Ipswich provides support at home for people across the town and the surrounding part of Suffolk. Our carers visit people where they live, helping with the parts of the day that have become difficult while leaving the rest well alone. Most of the people we visit are older and many are living with dementia. We also support younger adults, people with a physical disability, people with sight or hearing loss and people managing mental health conditions. Everything begins with a proper conversation in your own home about your routine, your preferences and what you would rather carry on managing yourself. We write the plan from your answers and review it honestly as things change in either direction. Visits can cover personal care, help with medication, cooking a meal, shopping and housework, getting out to appointments, or company for somebody who sees very few people in a week. We keep care teams small so the same faces turn up, because being greeted by somebody you know changes the character of the whole visit, and for a person living with dementia it matters even more. Our most recent overall rating from the Care Quality Commission is good. We treat it as the standard we are expected to hold rather than something to advertise, and we keep asking the people we visit and their families whether we are doing what we promised. If you would like to talk about care at home in this area, please get in touch.

Care provided at Universal Care services

Read the full inspection report on the CQC website.

Common questions about Universal Care services

Where is Universal Care services located?

Universal Care services is a home care agency based in Ipswich, Suffolk (IP2 0UG), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Universal Care services provide?

Universal Care services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Universal Care services's CQC rating?

Universal Care services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 27 November 2020. You can read the full CQC report from the link on this page.

Does Universal Care services provide dementia care?

Yes. Universal Care services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Universal Care services

Can they support someone living with dementia at home?

Yes. Yes. Universal Care services Ipswich is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Universal Care services Ipswich covers roughly 10 miles from Ipswich.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the East

Universal Care services Ipswich has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Universal Care services Ipswich. Actual fees depend on the room, the level of care and how it is funded.

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