Hearts of Care Agency
- Unclaimed Profile
- Older Person Care
- Dementia Care
- Mental Health
- Physical Disability
- Younger Adults
- CQC: Inadequate
- Home Care Agency
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- Coverage Radius: 10 mi
- Last CQC Inspection: 2025
About Us
Hearts of Care Agency provides home care to adults in Ipswich and the surrounding part of Suffolk. We support older people and younger adults, people living with dementia, people managing mental health conditions, and people with physical disabilities.
We come to you, which means our work has to bend around your household rather than the other way round. Depending on what is needed, a visit might cover help with washing and dressing, prompting or giving medicines, cooking a meal and seeing that it is eaten, laundry and tidying, shopping, or support to get out to appointments and to see people. Some visits are short and practical, others are longer, and for some people company is as much the point as the tasks.
Before anything starts we agree a plan with you, and with your family if that is what you want. We ask how you like things done, what you would rather manage yourself, what a difficult day looks like and who we should contact if we are worried. Then we revisit that plan when your circumstances change instead of leaving it as first written.
For anybody living with dementia and for anybody with mental health needs, steadiness counts for a great deal, so we keep the visiting team small, follow a recognisable routine, and pay attention when somebody seems less well than they were the week before.
Common questions about Hearts of Care Agency
Where is Hearts of Care Agency located?
Hearts of Care Agency is a home care agency based in Ipswich, Suffolk (IP3 9BF), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Hearts of Care Agency provide?
Hearts of Care Agency is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is Hearts of Care Agency's CQC rating?
Hearts of Care Agency is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Inadequate following its last inspection on 23 July 2025. You can read the full CQC report from the link on this page.
Does Hearts of Care Agency provide dementia care?
Yes. Hearts of Care Agency supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Coverage Area
Within 10 miles of Ipswich
This agency provides care within approximately 10 miles of their Ipswich office. Radius is approximate — claim to update
Contact Hearts of Care Agency
Phone the agency directly, or send an enquiry and we will pass it on.
Care We Offer
- Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
- Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
- Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
- Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
- Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
Regulatory Rating
Care Quality Commission (CQC) Rating
- Latest inspection: 23 July 2025
- Report published: 23 July 2025
Overall: Inadequate
- Safe: Inadequate
- Effective: Inadequate
- Caring: Requires Improvement
- Responsive: Inadequate
- Well-led: Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ratings are as published by the CQC and may not reflect the current position of the service.
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